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About: Meryl D'Sa-Wilson
Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.
Posts by Meryl D'Sa-Wilson:
The Death of the Office Desk Phone
Between video calls, live chat, and automated customer service solutions, the office desk phone seems less of a requirement within your office setup. This begs the question: Can we do …Read More »
6 Call Flow Templates for Efficient Business Communication
Well-designed and efficient calls flows can help your business offer uninterrupted and reliable service when your customers need it the most. We’ve put together 6 call flow templates and examples …Read More »
Geographic Versus Non-Geographic Numbers
The type of business phone number(s) your business uses determines how easy it is for customers to connect and interact with your sales and customer service teams. And there is …Read More »
11 Best Call Forwarding Services for Business
Looking for a new business call forwarding service? While there are many call forwarding services in the market, you need to choose one that meets your communications needs and fits …Read More »
What Is A Call Flow And Why Is It Important For Customer Service?
As a business, one of your primary goals is to make people comfortable with your products and services, staff, and company. And part of creating that environment of comfort and …Read More »
How to Use Number Masking: Examples and Use Cases
Phone number masking is a popular cloud communication feature being used by companies around the world for various reasons. In this post, we will go through different examples of number …Read More »
What Is Cloud Telephony & How Does It Work?
With the wide adoption of cloud computing and technology, companies have enjoyed greater versatility and efficiency by incorporating the cloud into their functionality. In this article, we will take a …Read More »
Planning Your Transition to Cloud Communications
Growing a business means upgrading your systems and tech to use more efficient solutions that will help your employees do their job better. Upgrading your business communications, in that vein, …Read More »
What is Call Analytics?
Wouldn’t it be nice to know where most of your prospects are located? Or, what marketing and social channels they use frequently? Call analytics is one way to gather this …Read More »