Our Authors
About: Rayssa Oliveira
Bio: Rayssa Oliveira is a content writer at Global Call Forwarding, specializing in international telecommunications, cloud communications, and business phone solutions. A trilingual journalist with a background in public relations, she creates clear, engagement, and informative content that helps businesses understand global connectivity, emerging communications technologies, and international business trends. Fluent in English, Portuguese, and Spanish, Rayssa brings a global perspective to her writing. When she’s not writing, she’s usually diving into movies, languages, and Latin American history. Or just chilling with her cat, Ziggy, somewhere in Northeast Brazil.
Posts by Rayssa Oliveira:
France Telemarketing Regulations: What Businesses Need to Know for France Outbound Calling
Since August 11, 2026, businesses can no longer place marketing calls to consumers in France unless those consumers have agreed to be called first. The change replaces France’s old opt-out …Read More »
What Is Conversational Intelligence? A Complete Guide for Global Teams
A support lead in Singapore, a sales manager in Frankfurt, and a VP of operations in Chicago are all looking at the same customer base and drawing different conclusions from …Read More »
Spain 400 Numbers: New Requirements for Outbound Sales and Marketing Calls
Spain is changing the caller ID that sales and marketing calls must carry. From October 17, 2026, companies covered by the country’s new customer service law can only place commercial …Read More »
Global Call Forwarding Introduces Single Sign-On for More Secure, Simplified Account Access
Global Call Forwarding customers can now sign in to the Control Panel using the Google, Microsoft, or Apple credentials their organization already issues. DELRAY BEACH, FL, Sept 2026 – Global …Read More »
Understanding Telemarketing Regulations in the UAE: What Global Businesses Need to Know
Unwanted marketing calls became one of the most common consumer complaints in the United Arab Emirates (UAE), and the government responded with a framework that puts real cost behind the …Read More »
UK Call Termination Rules Are Changing: What Businesses Need to Know
Phone scams have made United Kingdom (UK) consumers cautious about answering unknown numbers. An Office of Communications (Ofcom) research found that 48% of UK landline users received a suspicious call …Read More »
How Global Enterprises Can Use Webex BYOC to Scale Global Voice
Webex Calling is one of the most capable unified communications platforms an enterprise can run, and the broader UCaaS market it belongs to is projected to reach $404.25 billion by …Read More »
Customer Support in the GCC: Ensuring Reliable Support with Cloud Telephony
The Gulf Cooperation Council (GCC) is one of the fastest-digitizing regions in the world. The World Bank reports that GCC economies are accelerating their digital transformation as they diversify beyond …Read More »