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Home » Posts tagged '1-800 numbers'

1800 Numbers for Hotels, Resorts, and Timeshare Properties

More and more businesses in the travel industry are using 1800 numbers as their contact numbers to offer callers a free way to call. Learn how getting a 1800 number can boost your company’s incoming call rate and help customers build trust in it.

Toll Free Numbers for the Travel and Tourism Industry

First, what are 1800 numbers? These numbers are toll free numbers provided by cloud-based phone service providers. They are a preferred communication solution because instead of charging callers, calls are charged to the business using the number. So, 1800 numbers or toll free numbers for travel agencies ensure that they remain accessible to customers traveling to or using their service. With 1800 numbers, you can:

  • Provide uninterrupted customer service and care
  • Encourage customers to call whenever they need
  • Connect with travelers from different parts of the world
  • Increase and diversify your customer base

1800 Numbers: Why They Work?

When you purchase 1800 numbers from a cloud-based phone service provider like Global Call Forwarding, you have access to toll free numbers for different countries across the globe, no matter where your hotel, resort, or timeshare is physically located. This means that you can get 1800 numbers for countries that you want to target or where you get more of your customers from. This gives travelers in these areas a free and reliable way to connect with your business. Furthermore, they can contact you even as they travel to different locations, in case there is an issue.

For instance, you can purchase 1800 numbers for the United States, Canada, Australia, or Mexico, to name a few locations. Now, travelers contacting your hotel, resort, or timeshare from these countries don’t have to think twice to call you. This makes it more likely that they will contact your business over your competitors. And, it increases your chances of converting those calls into sales.

1800 Numbers: Making International Communication Easy

The reason why travel and hospitality companies are getting 1800 numbers is because these numbers encourage people to call. Additionally, most individuals associate such toll free numbers with large and established companies, placing your business among their ranks.

Additionally, you can provide 24/7 service by having inbound calls routed to different numbers and lines during specific times of the day or based on location. This is especially helpful for travel companies that have offices in multiple locations. During your office’s off-hours, forward incoming calls to your office in a different time zone. Or, direct calls to the nearest location based on where the call is coming from. Organizing and distributing calls this way can ensure callers get the assistance and care they need in a language and culture they are familiar with.

Using Toll Free Numbers for Marketing Purposes

Most businesses are unaware of the fact that 1800 numbers can boost their marketing efforts and provide valuable insights. When you purchase multiple numbers for different locations, you can track incoming calls to understand which markets are more successful than others. In fact, you can even run different marketing campaigns and use call tracking to determine which campaign has more ROI.

Should Your Business Get 1800 Numbers

Yes, travel and hospitality businesses like hotels, resorts, and timeshares often deal with travelers from different parts of the world. It is, therefore, essential to build convenient communication channels so that these travelers can count on your business to make their experience worthwhile. Want to know more about 1800 numbers? Call us at 1 (561) 908-6171

What Does It Mean When It Says Toll Free?

If you’ve ever called a 1-800 number, you’ve used a toll free number before. 1-800 numbers only scratch the surface of toll free numbers, however. There are also 888, 844, 855, 877, and 866 pre-fixes or three digit codes, used for toll free calling. The purpose of these numbers is for customers to contact businesses or individuals without excessive charges.

Learn how these numbers work and what benefits they offer your business and customers by reading on.

How Toll-Free Numbers Work

 

business man at phone

Businesses contact telecommunication business—like GlobalCallForwarding.com—to set up a toll free number. They purchase that number and all calls are forwarded to either a call center or some other direct number of their choosing. The charges incurred by using the number are passed on to the owner of the number being called, who pays a per-minute rate, never the party who makes the call.

Phone numbers are assigned by “Responsible Organizations” who have access to the SMS/800 database. Some numbers may be available for customization, also known as vanity numbers, but all others are strictly first come first serve.

Toll free numbers are available on an international level, and may be used to connect businesses with customers around the globe. The process works by forwarding calls to a specific phone number. This is typically done with a phone management software system. The goal is to seamlessly transfer phone calls to the phone number of choice without interruption or delay.

Phone calls can be made or transferred to landlines, mobile phones, and in some cases even fax machines. Providing toll free calling for customers is a responsibility most business owners recognize, which is why toll free numbers are so widely used.

Brief History of Toll Free Numbers

AT&T was the first company to own and use toll-free numbers. That was all the way back in 1967, and the first number had a prefix of 800, which is part of the reason why “1-800”is the most well-known of all the toll-free numbers. Before the inception of toll free numbers, customers were forced to call collect which came with hefty fees. Today, millions of toll free calls are made each and every day around the globe.

Benefits of Toll Free Numbers for Customers & Businesses

We’ve briefly covered how toll free numbers save customers big-time on call costs, but we haven’t explored what other ways businesses and consumers win big by using them.

For starters, 1-800 numbers and their brethren, have ‘name’ recognition—or number recognition if you will. Customers know as soon as they see commonly used prefixes that their call will be fee-free. They don’t think twice about giving a business a call because they’re confident they won’t be charged ridiculous rates.

Businesses, despite being the charged party, greatly benefit from using toll free numbers. While vanity-numbers (numbers that are brand specific i.e., 1-800-FLOWERS) are easy to remember, plain 888,855,877 numbers also build credibility for businesses. Even the smallest of businesses can benefit from having a set number. Corporations and established businesses are recognized for having a toll free number, so by default all businesses who use them look more responsible and credible.

Toll free also helps your business stand out, especially if you are just getting started. If you have your sights set on global dominance, 1-800 numbers provide direct access to your business, and customers don’t think twice about calling you.

Putting it All Together

Corporations and industry leaders use toll free numbers to establish themselves as credible, reliable, and trustworthy. Small businesses can do the same when they invest in toll free numbers. Customers benefit by free calls, and are more likely to select companies who care about customer service. Without toll free numbers the business world would be completely different. Fortunately, this service is available anywhere in the world, all thanks to global call forwarding technology.