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Home » Posts tagged 'Technology'

Push Your IT Business Towards Success with Good Customer Relations

The most important part of running a business is maintaining good customer relations. Whether this relates to selling new products or offering troubleshooting services, your IT business must focus on how it interacts with its customers so that you can serve them better. This, in turn, will lead to greater customer satisfaction and retention.

Build Stronger Customer Relations

What are some ways you can create better customer relations and have them return for more?
Developing a useful and high-quality product and marketing it well must be the first step. It is, therefore, necessary to present your product as a solution or one that your target audience needs. Think from your customers’ perspective, what can you do to draw them closer to your service?

1. Make it Easier for Customers to Contact You

Not all customers are going to interact with your business in-person. They may come across your brand or product over the internet or through ads. But how do you convert the interest to sales? Give them a reason to call you. Most customers know what they are looking for and if your business provides that, they will make a purchase. But there are individuals who need more information. And so, calling your company with queries can ensure they understand your product and follow through to making the purchase.

Toll free numbers for IT companies provide a free way for interested individuals to call your employees. Whether it is a new customer or a returning one, being able to reach your company easily lets them know that you care about their business. Furthermore, high first call resolution rates, where callers are able to resolve issues on the first call, leads to higher customer satisfaction rates. And an IVR system for IT companies can help achieve this by directing callers to the right department. And in some cases, you can even set up the IVR to assist callers in completing tasks without the help of an agent or rep.

2. Track Quality Assurance

Besides making your business available and accessible, you want to ensure that employees are doing their best when interacting with customers. Here’s where quality assurance becomes significant. Do you need employees to be informative and educational? Should they follow a certain script or can they customize interactions based on who they speak with? Are they following up with callers, as promised?

Monitor quality assurance with call recording for IT companies. Use recordings to study employee interaction and customer behavior. Which tactics are more successful than others? Additionally, you can reward good customer service, further incentivizing employees to do well. You can also use recordings as training material to teach new employees what they should and should not do. Better training leads to better customer service which vastly improves customer relations.

Connect with New Customers

Another way to improve customer relations is to use outbound calling for IT companies and be in touch with potential and existing customers. You can use this service to call local and international audiences for a reasonable price and by evading high long-distance fees. With outbound calling, you can:

  • Welcome new customers
  • Help new customers with setting up products and services
  • Generate new leads
  • Collect feedback
  • Conduct market research
  • Follow up with clients
  • Offer company updates or information about new products
  • Reward customer success efforts, and more

Global Call Forwarding’s Outbound Calling service gives you the opportunity to connect with potential customers across the world. If you purchase multiple local and toll free numbers, you can override the caller ID to display specific numbers when calling certain areas or regions. For example, you can display a Dallas local number or a Mauritius toll free number when you call those regions.

Customer Satisfaction = Better Customer Relations = Closer to Success

Connect with target individuals and serve them better with these communication tools. Improve customer relations and watch your sales increase. For more information on how Global Call Forwarding’s services can help, call us at 1 (888) 908 6171.

iPhone Evolution: The History of Emojis

The iPhone evolution has happened before our very eyes. It seems like just yesterday that everyone went crazy about the very first release of the iPhone 1, simply known as the iPhone. With a glistening touch screen and virtually limitless capabilities, we thought this model couldn’t get any better. And then it did – again and again for the next twelve years, with new upgrades and updates with each new version. With the release of this incredible product came the increase of use and awareness for emojis. But, did you know that emojis were actually created 8 years before the first iPhone even released? In this informational analysis, we rediscover the history of emojis and how our undying love for creative emoticons first began.

A Bit About Emoji History

The emoji got its start before the evolution of iPhone could make its way into our digital world. Sources find that emojis were first used by the Japanese in their cellular technologies in 1999, and were further adapted and updated by the US market thereafter. But, it wasn’t until Apple’s phone system upgrade IOS6 that emoji took the US by storm. Since then, we’ve utilized and embraced the emoji as a way to translate our feelings and words into cute, funny, easily-shareable images.

iPhone Evolution History of Emoji
Source: https://emojipedia.org/apple/

The Beginning of the Emoji

If you’re an older millennial, a part of generation X, or a baby boomer, you may remember the time before the iPhone evolution took place. And, a time even before cellular devices in general. But, still, a time in which we utilized the internet for various reasons, including meeting and talking with strangers via chat rooms. Even back then we used :), :D, and 😉 to communicate our feelings visually. These were the most rudimentary and initial stages of the emoticon. If you were communicating using these back in the day, you know how important they were for conveying emotion.

The Very First Emoji

Seeing a need for this ability to showcase emotions through imagery in cellular technology, a Japanese artist by the name of Shigetaka Kurita created the very first emoji for a cellular software system. And, he went on to create single images for 175 others that are now considered a permanent art collection at New York’s Museum of Modern Art.

The Connection Between the History of Emojis and the iPhone Evolution

Years after the very first emoji created, the Apple team saw the opportunity to expand the impact of emojis and a way to implement them into their new software design. But first, they needed backing by the Unicode Consortium. This is basically a global organization that implements standards of text across computer technologies. Essentially, this group creates code for each textual concept that can be utilized across computer platforms and software to adopt the same images so they are the same throughout all computerized devices.

Once this nonprofit saw the need for the expansion of emoji use, Apple’s release of the IOS6 in 2007 allowed all users to gain access to emojis on their smartphone devices. Then, in 2009, the Unicode Consortium approved 625 more emojis to the global emoji keyboard. Finally, in 2010, the organization recognized the ever-growing use and popularity of the emoticon keyboard. This made them globally recognizable across all computer keyboard and cellular device technologies.

Getting More from Your iPhone

If you’ve witnessed the evolution of both the iPhone and the emoticon keyboard, you know the impact of cellular technology, even in today’s business world. So, if you have an iPhone, you may wonder how you can better utilize your phone to implement your business tactics. At Global Call Forwarding, we give iPhone users a better edge by offering virtual phone numbers that work to link to iPhone devices. This means that you don’t have to get a business landline or another business cell phone just to take your business calls! You can do all of your business from your iPhone using our local or toll free virtual phone numbers. This will allow for all the advanced features you need to run a successful business. To learn more about getting a virtual phone number on your iPhone, contact us today.

New Exciting Technologies of 2018

Technology is always changing, and one of the best things about new technology is that products are always getting better, offering a higher level of convenience and more intuitive. From emerging brands to well-known companies, this year is shaping up to be filled with upcoming innovative solutions for tech enthusiasts and buyers who enjoy being up-to-date on the latest technology.

With so many new technologies surfacing, we couldn’t list them all if we tried. What we can do is share five of the most exciting releases that are generating the most buzz in the tech space. These products are set to have a major impact in 2018 and will likely become societal norms because of the value they provide to consumers and businesses.

Mixed Reality

By now, many of us have experienced virtual reality (VR) or augmented reality (AR) to some degree, and while VR has been all the rage, mixed reality will set new and intriguing standards. Mixed reality combines virtual and augmented reality with an immersive experience that allows you to interact with the environment instead of being a spectator. Some of the most popular brands in the world are continuing to work on these interactive environments to perfect the user experience.

By pairing virtual reality and augmented reality, mixed reality will allow users to enter a simulated world in high-definition. In this world, you can manipulate the setting, build things and interact with other users. Mixed reality headsets may be more accessible towards the end of the year, but the public availability of this technology will be a game-changer.

The Rise of Artificial Imagination

Artificial intelligence is becoming more imaginative thanks to dueling neural networks. Dueling neural networks will be the latest modernization to artificial intelligence.

Originally, artificial intelligence was built from inputting vast amounts of data into its system to enable a reliable decision-making process.

As developers and data scientists prepare neural networks to battle it out, these networks will begin to think for themselves in a revolutionary way. Similar to the human mind that is filled with bright ideas, artificially intelligent machines will be able to think of new information independently.

More Things Will Link to the Blockchain

Blockchain technology continues to exceed expectations as it integrates with traditional systems. The blockchain is at the foundation of cryptocurrency, but the technology can also offer high-level encryption to protect sensitive data for internet users.

laptop finger
Source: Stockphoto.com O#1202 – ID#100022812018

The blockchain can monitor the supply and distribution chain as well. This would have a major impact on the methods of manufacturing and the shipping of household goods and food products. Monitoring and counting these items through the blockchain would show business leaders and consumers how many valuable resources are lost and wasted. As a result, the growing popularity of blockchain could encourage a culture of conscious shopping habits, putting less strain on our natural environment and making the production process more efficient.

Meet Kuri

First, there was Siri. Then, there was Alexa. Now, it’s time to meet Kuri. Kuri is a robot that brings together the abilities of smart devices, so what sets Kuri apart? She is a moving robot who happens to be equally smart and adorable. Kuri is a home assistant that can follow you around after she learns how to navigate your home.

Buyers will be able to use Kuri to answer questions, enjoy leisure activities (like listening to music) and take a few selfies or videos if the mood strikes. Kuri’s eyes double as a camera, helping you to capture the fun and special moments you’ll want to share with family and friends without using your hands.

Wireless Chargers Will Get A Major Upgrade

Convenience was the driving force behind the wireless charger. Because smartphone owners use their mobile device so frequently, a solution for keeping the battery charged without the restrictions of cords continues to be a growing demand amongst consumers.

Wireless chargers are already on the market, but most users agree that a few upgrades are in order. Apple is addressing the shortcomings of wireless chargers with AirPower. AirPower will function as a wireless charger that can power multiple devices simultaneously. Not only will it give users more freedom as their phone charges, it will prevent their favorite devices from wasting power when they aren’t being used and can’t be plugged into an outlet.