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The blog for Global Call Forwarding has articles on the latest customer service trends, telecommunications technologies, and business news.
benefits of call recording
25th February 2020 blog, Cloud Telephony

Benefits of Recording Business Calls: Invest in Call Recording Software

Benefits of Caller ID
24th February 2020 blog, Cloud Telephony

7 Benefits of Making Calls with a Local Caller ID

dodd frank call recording
20th February 2020 blog, Business Insights

Dodd-Frank Act: Call Recording Compliance for US Banks

MiFID II financial services
20th February 2020 blog, Business Insights

MiFID II Call Recording Compliance for EU Banks

best outbound calling strategies
17th February 2020 blog, Call Management

7 Best Outbound Calling Strategies: Make Calls That Convert

business-phone numbers with extensions
17th February 2020 blog, Business Phone Numbers

Infographic: Must-Know Facts About Business Phone Calls

the importance of a virtual phone system
12th February 2020 blog, Business Phone Numbers

The Importance of a Virtual Phone System for Businesses

Mauritius toll free numbers
10th February 2020 blog, Business Phone Numbers

Mauritius Toll Free Numbers: Now Available with Global Call Forwarding

lebanon toll free numbers
7th February 2020 blog, Business Phone Numbers

Global Call Forwarding Announces Lebanon Toll Free Numbers

Benefits of Recording Business Calls: Invest in Call Recording Software

25th February 2020 blog, Cloud Telephony

Considering recording business calls? You are on the right track. Utilizing a call recording software is becoming a common part of running a company. This is because recorded calls can help with training new employees, identifying areas of weakness, and protecting your enterprise from liabilities and scams.

Call Recording Software for Business Communications

More and more companies are investing in call recording software. This is primarily to document incoming and outgoing calls and prevent the loss of important customer data. Additionally, transactions and purchased records act as receipts. But the important part is that recording makes this information accessible in the future. It can, then, be referred to resolve doubts or concerns and set the record straight.

Global Call Forwarding’s Call Recording software lets you record 100% of calls and stores them as MP3 files for up to 6 years. You can add this feature to your inbound or outbound calling plan. And you can adjust the recording percent to whatever your needs require.

Let’s look at some of the main reasons why corporations are recording business calls.

Record-Keeping Made Easy

With call recording, you can keep track of incoming and outgoing calls, and why these calls were made. This can then be referred to in the future to resolve an issue or to study consumer behavior. For example, you can identify a common issue with your service if a good percent of incoming calls revolve around that issue.

You can also use recording software for call tracking purposes. Call tracking is where you make a note of call timings, call lengths, average handling time (AHT), where calls are coming from, etc. Such metrics can teach you more about customer preferences — such as preferred calling times and days, and more — which will help you serve them better.

Quality Assurance

Recorded calls make for great training material. Call center managers and team managers can study past calls to review their employees on call. This can help identify successful sales tactics or areas of error. Some common points to focus on when conducting performance analysis are:

  • Is the agent sticking to the script or wavering too far?
  • Are they able to answer customer questions and doubts?
  • Is the interaction positive or dull? And so on.

Then, you can re-train employees with real examples to encourage them to meet your standards. You can also highlight good customer service behavior and reward agents who do well. This further incentivizes other employees to follow suit. Call recording, therefore, can improve quality assurance.

Protection From Liabilities

Lawsuits are a common occurrence in the business world. And record-keeping is one way to deal with possible future issues. Call recordings can, therefore, function as evidence to prevent personal or business liability or to resolve an issue that can land a company in jeopardy.

Compliance Requirements for Financial Companies

Corporations offering financial services are required to be in compliance with different regulations, depending on their location and who they are doing business with. The MiFID II legislation is for EU-based companies doing business with EU clients while the Dodd-Frank Act is focused on US-based services and customers.

In addition to this, different countries and states have different compliance laws that state the nature of consent required. For example, some countries ask for written consent by both parties before calls are recorded while others accept verbal consent. The GDPR compliance is one such important rule. These rules must be kept in mind when utilizing a call recording software for business.

Increase Efficiency and Productivity

Reduce errors and miscommunication with a call recording software and improve office productivity. Sign up for a new business number with us or port your existing number to Global Call Forwarding and add Call Recording to your business communication system. Not convinced yet? Contact us to learn more.

7 Benefits of Making Calls with a Local Caller ID

24th February 2020 blog, Cloud Telephony

Part of running a company is ensuring that clients stay satisfied, leading to a high customer retention rate. And how do you make that possible? By boosting customer care efforts. Businesses must pay attention to how incoming and outgoing calls are functioning to see where they can do more. You can boost your outbound calling efforts by using a local caller ID when making business calls.

What is a Local Caller ID?

Local caller ID — also known as custom or dynamic caller ID — is a cloud telephony feature where you can override your phone line’s caller ID to display a different one. Businesses can use this feature to display their business phone number when calling customers from locations other than their main office building.

For instance, remote employees and employees in other office locations need to use a business caller ID when calling customers. How else will customers recognize who is calling? And when customers do not recognize a caller ID or phone number format, they may choose not to answer the call. This is especially the case with businesses with global customers and where international calls lead to caller IDs displaying unknown numbers. That’s where a local caller ID proves helpful.

Using Customized Caller IDs with Outbound Calling

To display custom caller IDs, you will need an Outbound Calling service and local phone numbers from a cloud communications provider. Then, when making outbound calls, you can display the caller ID for any of these numbers. A strong customer support team and a few local phone numbers will give you the ability to reach customers near and far with a caller ID they will recognize.

Example of Using a Local Caller ID

Say, your sales team is located in California but is making calls to clients in New York and Florida. They can display a local New York and Florida area code number as their caller ID instead of a California number. This way, customers are more likely to answer your call because they recognize it as a local call. They might dismiss a call from a number and area code they do not recognize.

7 Benefits of Making Calls with Local Caller IDs

So, what can your business achieve with custom outgoing caller IDs? Here are the top benefits of customizing your caller ID when making sales, marketing, and customer support calls:

1. Enter New Markets and Expand Globally

Use cloud phone numbers to connect with global customers spread across the world. And use these numbers as your caller ID by overriding the existing ID. Expand and scale globally at your own pace.

2. Establish a Local Presence

Use local phone numbers to make your business appear closer than it physically is by creating a virtual local presence in different locations. Customers tend to respond more positively to business entities that are within their localities, which can help foster trust.

3. Two-Way Local ID Match

You can use the local phone numbers you own to match your caller ID with the location of the customer or contact you call. This way, the recipient recognizes your phone number as a local number.

4. Increase Local Response Rates

Displaying a local caller ID increases the chances of your call being answered. Customers tend to ignore call centers using toll free or blocked numbers. And you could lose a valuable client due to this minute detail. But locals receiving a call with a recognizable area code are more comfortable answering. This is mainly because they know they won’t be charged extra for a local call.

Related: Directum Translations Increases Call Connection Rates with a Local Caller ID

5. Make Your Business Accessible

It is important to make it easy for global customers to call your business. The fewer interruptions and hoops to jump, the better. A local call incurs regular local calling rates. Customer prefer this and calling for free (toll free) instead of calling an unknown number and getting charged with high international rates. The custom caller ID feature lets customers call your local phone number for local rates, even if your business is actually located elsewhere.

6. Support Remote Employees

The major benefit of cloud communications is the ability to stay connected from any location, with no interruption to business continuity. No matter where your teams are located, traveling and remote employees can use business local IDs to appear professional during business calls.

7. Easy Caller ID Management

Cloud providers make it easy for you to change and adjust your caller IDs as and when needed. Most of the time, you can simply log in to your account, navigate to call management settings, and update. The change goes into effect immediately and you are ready to make calls with your desired caller ID.

How Can You Get a Local Caller ID for Business Calls?

You can get outbound calling and customized caller IDs with Global Call Forwarding:

  1. First, visit our Outbound Calling page to find a cloud phone service plan for your business.
  2. Choose from the five different plans available.
  3. Scroll down to add Hosted Call Recording to your plan.
  4. Click on Add to Cart, enter contact and payment information, and complete your purchase.

Once your order is submitted, a customer service representative will get in touch with you. Then, you can log in to your control panel and make changes as needed.

Get Outbound Calling with Global Call Forwarding

Outbound Calling with custom caller IDs makes it possible to call local and international clientele while eliminating physical distance. If you think your company can benefit from having this service, now is a good time to add Outbound Calling to your business communication system. Boost your business communications with Outbound Calling and local caller IDs from Global Call Forwarding. Call us at 1 (888) 908 6171 to learn more!

Dodd-Frank Act: Call Recording Compliance for US Banks

20th February 2020 blog, Business Insights

If you’re a network or voice administrator and work in the financial services industry, you have likely heard of the Dodd-Frank Act. Compliance with the Dodd-Frank Wall Street Reform and Consumer Protection Act is essential.

Enacted in response to the 2008 financial crisis, Dodd-Frank aims to protect consumers during financial transactions. A critical component of this Act is its obligations on call recording compliance. Financial institutions must comply with these requirements to ensure transparency and avoid legal repercussions.

Join us in understanding call recording compliance and stipulations under the Dodd-Frank Act.

The Basics of Call Recording Compliance Requirements With Dodd-Frank

The Dodd-Frank Act outlines several rules and restrictions financial institutions must follow regarding business communications. These include:

  • Recording all communications across various mediums (phone, email, text, video).
  • Storing records for the duration of the transaction and five years thereafter.
  • Time-stamping all records for accountability.
  • Organizing records for easy accessibility.

With these regulations, financial transactions and correspondences are recorded, and banks become more responsible for their behavior.

Understanding the Technical Aspects of Compliance

To comply with Dodd-Frank Act regulations, electronic records of conversations cannot be rewritten or erased. As a result, banks must use technology that supports WORM storage. Financial institutions should enlist the help of IT professionals to select appropriate call recording, video recording, and storage solutions.

The Impact of Non-Compliance

Failure to comply with the Dodd-Frank Act’s call recording requirements can have major consequences for a financial institution. These consequences include legal penalties, financial losses, and damage to reputation. Businesses must understand and respect the importance of recording and securely storing all transaction-related communications.

How to Comply with Dodd-Frank Call Recording Requirements

To ensure compliance, financial institutions should:

  1. Implement a call recording system capable of capturing all forms of communication.
  2. Ensure the system is compatible with WORM (Write Once Read Many) storage facilities, as mandated by Dodd-Frank regulations.
  3. Regularly review and update call recording practices to align with evolving compliance requirements.

Investing in a reliable call recording solution is not just about regulatory compliance; it’s about safeguarding your institution’s integrity and maintaining trust with your clients.

The Role of Voice and Network Administrators

Voice and network administrators are usually responsible for selecting, installing, and maintaining call recording systems. They must ensure that the voice infrastructure is secure, reliable, and capable of handling the volume of data generated by recordings and storage. Regular audits and updates to the system are necessary to maintain compliance and address any vulnerabilities.

Choosing a Call Recording Solutions for Dodd-Frank

Network administrators should consider cloud-based call recording services when evaluating recording solutions. Compared to traditional hardware-based systems, these offer scalability, mobility, ease of access, and cost-effectiveness. Moreover, these solutions often have advanced features like encryption and offer long-term storage as an add-on.

Start Recording Business Phone Calls

There are a few different ways you can record calls:

  • Physical recording device
  • Software application
  • Cloud-based recording tool from your business phone service provider.

Using a recording device or your computer is a good idea. However, these may not provide enough storage space to store all recordings. Plus, high-quality recording equipment and storage do not come cheap. This is why businesses should opt for a cloud-based solution.

Our system is cloud-based and records all incoming calls. You can also adjust the settings to a specific percentage if you prefer. Additionally, you can also get outbound call recording. Store recordings as MP3 files and access them in the future. Our system allows secure long-term storage for up to 6 years.

Ready to set up a call recording system for financial services? You can do so easily with Global Call Forwarding. Follow these steps:

  1. Visit our pricing page.
  2. On the left-hand side, follow the prompts to select a new number.
  3. Enter the destination number or SIP address where you want to receive calls.
  4. Look through the different plans available and pick one.
  5. Proceed to the next step and click “Add Call Recording.”
  6. Review the Terms and Conditions, enter your billing information, and complete your purchase.
  7. You now have a business phone system with call recording.

Ensure you follow federal and state laws regarding consent for recording calls.

 Add Call Recording to Your Business Phone System Today

Financial institutions must adhere to the Dodd-Frank Act’s call recording requirements.

By understanding the regulations, implementing the right technology, and involving IT professionals in the process, financial institutions can ensure compliance, protect their interests, and maintain client trust. Our voice solutions for financial services and dedicated team of telecom experts can help equip your business with the right tools.

MiFID II Call Recording Compliance for EU Banks

20th February 2020 blog, Business Insights

Keeping harmful and abusive financial practices and customer data protection in mind, the MiFID II was created to increase transparency within the financial services industry. Among the many rules, the MiFID II also regulates communications between European Union (EU) banks and its customers and clients. Let’s look at call recording compliance under this regulation.

What is MiFID II?

MiFID II or the Market in Financial Instruments Directive II came into effect in 2018. This EU legislation follows the old MiFID version by enforcing rules that prevent breaches and malpractices within the finance industry. Institutions like EU banks, interdealer brokers, stockbrokers, etc., are regulated under this ruling.

Call Recording Compliance Under MiFID II

Among others, MiFID II requires business communications — telephone and electronic correspondence — be recorded. More specifically, correspondences that “result in transactions concluded when dealing on own account and the provision of client order services that relate to the reception, transmission, and execution of client orders,” according to its policy statement. Additional types of communication that fall under the legislation’s call recording requirements include those between:

  • Bank and selling shareholder or bank and buyers relating to the purchase and resale of a block of securities.
  • Bank and its corporate client and bank and sellers in relation to the purchase of securities in “buy-back” transactions.
  • Bank and buyers regarding the resale of shares purchased by an underwriting bank.
  • Bank and its clients and bank and a third-party seller/broker regarding purchase of securities as part of a stakebuilding exercise.

Complying with MiFID II

Financial services companies, as a precaution, should comply with the regulations of the MiFID II legislation. Doing so can increase transparency and reduce liabilities, especially if your company conducts business appropriately and in its best interest. So, how do you record calls to be in compliance with MiFID II?

You can invest in recording technology or a call recording software or choose a cloud-based solution. Recording technology like devices and recorders can prove expensive and may not produce high-quality recordings. Additionally, they will require physical storage space. Call recording software may be a better alternative but not all come with unlimited or cloud storage. Most virtual phone service providers, interestingly, offer call recording solutions that let you store recordings on the cloud for a certain amount of years. And the quality of such recordings is generally good, depending on which provider you work with.

Global Call Forwarding offers call recording as an additional feature for a small monthly fee. With this feature, you can record up to 100% of all inbound and outbound calls. The calls are stored as MP3 files and are stored for up to six years. Additionally, you have the ability to record over different channels and devices. And since this comes along with your business number, you don’t have to purchase special equipment.

Other Reasons to Record Your Calls

Call recording is a popular choice with businesses that carry out transactions involving sensitive information and customer data through communication systems. Recording and storing such data can help reduce liabilities, both business and personal. Additionally, it can be useful with regard to quality assurance. Utilize recordings for training purposes and to teach employees what to do and what not to do on calls. Create and uphold a company standard that is reflected in the way your business interacts with its consumers.

Get Call Recording with Global Call Forwarding

Setting up call recording for your office phone system is easy. You can purchase a business number or port your existing one to Global Call Forwarding and add the feature to your service. Then, you can record 100% of your calls or adjust to record as many as you need. Access recorded files and important customer information quickly all while following the MiFID II regulations. Sign up today or call us at 1 (888) 908 6171 to learn more.

7 Best Outbound Calling Strategies: Make Calls That Convert

17th February 2020 blog, Call Management

Is your sales team suffering from a low period and struggling to reach monthly goals? It may be time to rethink your sales techniques and make some improvements. Here are some outbound calling strategies to reevaluate your cold-calling tactics and bring your company back on the right track.

Outbound Calling Strategies

There are several reasons why businesses with large outgoing call volumes succeed or fail. A lot of it has to do with how you are conducting your outbound calls, the level of training your agents undergo, and the tools and technology you use. What strategies can you use to refine your outbound calling results?

1. Set (or Re-set) Goals

The first step when creating any strategy is to decide on the end goals. What is everyone on the team hoping to achieve through these tactics? Is the objective to gain straight sales or set appointments or just survey prospects to determine which are valuable? Additionally, how many calls do you intend to make over the course of a week or month? Having these goals established will ensure each team member is on the same page and works towards the same end.

2. Create the Right List

Another important step in attempting to sell your product or service is identifying who your target audience is. If you don’t pay attention to this key factor, you will waste time calling the wrong people and not making the right sales. Start by conducting market research to determine and understand your ideal customer group. Then, create a list and work off of that.

3. Work with the Marketing Department

Working with the marketing department can help you understand when and how the company may be losing prospects. Use that information to fix the problems before they occur. For example, say your marketing team discovers that most failed customers are the ones that result in abandoned carts. Your outbound strategy might then focus on reaching out to these users and helping them complete the process or resolve any existing doubt.

4. Train Your Agents

Preparing your agents is equally important. Conduct training sessions every couple of months as a refresher to reinforce company standards. Additionally, make sure that reps are familiar with the tools, software, and technology they need to use. This way, no time is wasted on learning in the middle of a call. Provide training materials and opportunities like webinars, textbooks, seminars, etc., that can assist agents in doing their best and increasing their confidence when on-call. Consider using call recording for quality assurance and performance analysis. Reward successful interactions and use failed interactions as lessons.

5. Rethink the Script

To follow the script or not? That is the real question. It is known that customers automatically tap out of a conversation when they hear a monotonous script that they know had been heard by many. But scripts help reps retain key information, stay consistent, and make fewer mistakes. The cold-calling script acts as a safe switch for when they forget or lose track of their speech. The trick to creating a script that is informative but not monotonous is to give reps input. Let them create the script with you through a collaborative and flexible process so that their concerns and issues can be represented as well. And the final product is one that works for everybody.

6. Prospect Comes First

Keeping the prospect engaged and interested has often proven to be a difficult task. If they did not expect your call, it’s less likely that the customer will let you even complete the first sentence of your script. First, you want to grab their attention with an offer that piques their interest. Use persuasive words and phrases. Make customers feel valued and heard. Perhaps you can call them by their name, ask how they are doing, and ease into the script. Let them know how you came across their contact. This way, you don’t come across as creepy or stalker-ish. More importantly, be mindful of their time and let them know that. Offer to set up another call time, if they are busy now. Letting your customers know you care and respect their time will give you a better chance at converting them.

7. Smart Calling

Besides implementing all these strategies, keep in mind that timing matters as well. If you are calling prospects too many times or during odd hours, chances are, you will lose that sale. Additionally, if you call an interested client too late, that too may be a dead end. Using analytics, determine what are the best times of the day and days of the week to reach out or return calls. For example, you can use outbound calling to follow up with an interested customer who dealt with a sales chat rep or interacted with your website or requested a callback. Here, the sooner you connect with them, the better you can capitalize on their interest.

Outbound Calling with Global Call Forwarding

Want to upgrade your company’s outbound calling service? Purchase outbound calling and virtual numbers from Global Call Forwarding. You can then use our Customized Caller ID feature to override the caller ID to display one of the numbers you purchased instead. For example, that way, when calling Mauritius, the caller ID will display a Mauritius number. Additionally, you can also get Outbound Call Recording and record outgoing calls! Sign up today or talk to an expert for more information.

Infographic: Must-Know Facts About Business Phone Calls

17th February 2020 blog, Business Phone Numbers

Business communications are an important factor in the successful running of an enterprise. Whether you are using in-house customer care teams or outsourcing to a contact center, how you interact with potential customers can heavily impact your sales. Advancements in telecom technology have paved a way to enhance office productivity and sales with call forwarding, tracking and recording, high call quality, and more. And these tools have made it easier than ever to maintain good customer relations through business calls. Keeping some of the below stats in mind, you can determine what is the best way for your company to connect with users.

Business Calls: Increasing Productivity and Customer Retention

Business dealings consist of internal and external calls. Internal refers to correspondences within the company and its team members. External calls, on the other hand, relate to the incoming and outgoing calls that connect your business to its clients. A good office phone system will ensure the smooth running of all business communication channels. With good call quality and contact tools, you can attract more customers while making yourself always reachable for returning ones.

Reasons Why Business Calls are Still Important

Interestingly, more than 92% of all customer interaction happens on the phone. Convenience and good customer service are strong contributing factors. It is no surprise that individuals find customer care important. A business that is easily reachable increases trust in the eyes of the caller because they know that you can solve an issue quickly, if the need arises. On the other hand, a company that takes the time out to call a user to provide information or assistance can further pique their interest in the service. Welcome and follow-up calls are appreciated because the customer can feel valued and not just treated as another price point.

Another reason why they prefer calling over emailing is that they believe a phone call is the quickest and most effective way to get a response. More than half of website visitors prefer contacting an enterprise through phone calls rather than email or contact forms. Click-to-call ads and call-to-actions which appear on mobile searches have greatly increased this number. Click-to-call options appear on sponsored ads or business listings where they provide a call button. Web visitors can click on these buttons to immediately call the business instead of searching for the number and dialing it in their dial-pad to call.

Tools That Enhance Business Dealings

Virtual phone service providers offer a wide range of tools that can be used and customized to meet your corporation’s needs. You can use call distribution features like Call Forwarding, Simultaneous Ringing, Time of Day Routing to direct calls to different destinations and locations. The point of this is to ensure that if one agent or employee is unable to answer a call, another one can. Additionally, if you have offices spread across states and countries, you can forward calls to those areas during certain hours. Again, this makes sure that if your office is closed or busy, another team can answer calls. The key is to make your business accessible so that customers don’t have trouble reaching you. At the same time, effective call distribution will ensure that your employees are not overwhelmed with overflowing business calls.

You can use tools like Call Recording, Analytics, and Call Tracking to improve and strategize. Recorded calls can help train new employees and act as a refresher for current employees. You can also identify good and weak sales tactics, or conduct performance analyses based on how agents behave on call. Call tracking and analytics can provide insight into important call stats and metrics like:

  • Number of calls occurring over a day, week, or mont
  • Average handle times (AHT)
  • Customer effort score (CES)
  • Average speed of answering (ASA)
  • Queue times
  • Where incoming calls are coming from, etc.

Use this information to retrain agents or streamline marketing efforts, all with the end goal of refining customer relations.

phone call stats
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Make Good and Lasting Connections

Improving your business communications is the first step to attracting new customers and satisfying existing users. Sign up with Global Call Forwarding to take advantage of our virtual phone service tools and features or call us at 1 (888) 908 6171 to learn more.

The Importance of a Virtual Phone System for Businesses

12th February 2020 blog, Business Phone Numbers

Many businesses see how necessary it is to use virtual phone systems to connect with their current customer base. And they recognize these systems as a great tool to establish connections across new markets. Cloud-based phone systems with virtual numbers allow sales teams to connect with local and international customers for affordable prices. And they come with various cloud communication features like time-based routing, hosted call recording, customized voicemail greetings, and more.

What Can Your Business Do with a Virtual Phone System

Most entrepreneurs don’t start off with a lot of disposable capital that they can use on fancy corporate offices. Most small business owners have to invest every dollar earned in the early years for growing their company. Many small businesses don’t survive as a result of wasting money on unnecessary resources. Entrepreneurs in the know realize that when they’re trying to grow their businesses, having a virtual phone number is a great investment that will be rewarded at a tremendous rate. Virtual phone numbers keep you connected and relevant in today’s markets, without a major financial commitment.

So, why should your business change its business phone system? Here are the top reasons to get a cloud phone system:

Work From Anywhere

With all of the features a virtual phone system provides, there is no need to sit by the phone in your office after hours. With call redirection services, you can take important phone calls when you’re traveling or working from home. And there is no delay for the caller to get in touch with you. They simply dial the same number as your office and you are instantly connected to your mobile phone or the device of your choosing. Missing phone calls is nearly impossible, but if you do, you can even forward voicemails as MP3s or text messages through to your email or fax machine. So no matter where you are, you can remain connected.

virtual phone numbers
Source: Stockphoto.com O#100012355324

Forward Calls Internationally

Additionally, you can route incoming calls internationally with an international call forwarding service. With this service, you can forward international calls made to your virtual phone number to another phone number or line in a different country. For example, your Mexico customers call your Mexico local phone number. You can set calls to this number to be forwarded to your office based in London. Your Mexican customers won’t be charged for an international call; they’ll pay regular local calling rates. And you get to connect with them without opening a physical office in Mexico.  This way, international call forwarding within a cloud phone system helps businesses expand globally in a cost-effective manner.

Related: How to Set up a Virtual Phone System?

Route Calls Smartly

Like redirecting calls to your cell phone, you can also route calls to the right departments within your company. Callers interacting with an IVR menu can choose an option on their keypad. This will redirect them to the best person to help them out.

On the other hand, if you are waiting for a very important call and need to go into an emergency meeting but cannot afford to miss the call, you can always redirect them to someone who is available during that time frame to take the call. The best part is that when you’re away, you don’t have to worry about missing any important calls; you can even set an away message. Whether you’ve stepped out to lunch or went home for the day and need to spend time with your family, you can notify your clients why you cannot come to the phone and redirect them to an alternate means of communication, or details on when they will be called back.

Access Cloud Communication Tools

Depending on your cloud phone service provider, you can get access to various advanced communication features when you get a virtual phone system. Here are some of the more popular features businesses use:

Offer 24/7 Customer Service

The best way to see your business grow to new heights is to have stellar customer service skills. After all, loyal customers are the lifeblood of any business. The best way to excel in your customer service skills is to be available to your customers at all times. With features like simultaneous ringing and sequential forwarding, your customers will never have to hear a busy tone when calling your business.

Scale and Grow

With the number of different plans available from virtual phone system providers, you can easily find one that meets your current demands. However, sooner or later your business will begin to grow and you will demand more from your service provider. Service providers like Global Call Forwarding will grow with your company and offer several different plans that will work with you at any stage of development, along with the additional services you may need for maximum efficiency in handling your communication needs.

Get a Cloud Phone System with Global Call Forwarding

Global Call Forwarding offers businesses with virtual phone systems tailored to improve office productivity as well as caller experience. Our cloud phone numbers come with advanced features and services so that you can create the right business phone system for your company.

Mauritius Toll Free Numbers: Now Available with Global Call Forwarding

10th February 2020 blog, Business Phone Numbers

Bring in business from the ever-growing island of Mauritius. Global Call Forwarding is happy to offer Mauritius toll free numbers for companies and enterprises looking to do business in this part of the world.

Increase Your Global Reach With a Mauritius Toll Free Number

With globalization and technological advancements, it is easier than ever to connect with people and companies across the world. Digital communications have brought (and will continue to bring) the world closer than ever. And so, if you are not taking advantage of the opportunities available to expand your business globally, you are missing out. Use this opportunity to connect with businesses and clients in the East African country of Mauritius.

How Mauritius Toll Free Numbers Work

Along with many international toll free numbers, Global Call Forwarding announces toll free numbers for new markets. One of these markets is the vibrant economy of Mauritius. Toll free numbers are virtual numbers that charge the receiver instead of the caller, making it free for contacts and customers to reach your business. Instead of exorbitant long-distance calling fees, locals will have to pay their local calling charges only. This automatically makes you more accessible to the people. And this is because people are more comfortable with a local number that won’t charge them extra, rather than an unknown number.

As a business owner, you have to do everything in your power to demonstrate that your business is professional and reliable. And so, a number that is easy for customers to use and dial is a step in the right direction. Mauritius toll free numbers, therefore, give businesses an opportunity to work with new markets and demographics as well as improve caller experience.

Features That Enhance Communication

Besides giving your contacts a toll free way to connect with you, these numbers also come with additional features that can improve both internal and external communications. Because Global Call Forwarding’s toll free numbers are virtual numbers, you can do much more with your business number. Some of the features include:

  • Dedicated Account Managers: Oversee the smooth functioning of the service.
  • Local Ringback Tones: This refers to the sound heard by callers when the destination (local) phone is ringing.
  • Call Transfer: Transfer calls with a pre-programmed sequence that you arrange according to your needs.
  • Failover Forwarding: This is an automated system that connects incoming calls to other numbers in line in case the first line is occupied.
  • Advanced Interactive Voice Response (IVR): This is an automated greeting system that receives calls and directs callers to the department they need through a menu.
  • Time of Day Routing: This feature directs calls to an assigned number in a different office during certain hours of the day.

These features make your business communication system organized and efficient while also ensuring no calls go unanswered. Use these features to present your company as one that cares about how it interacts with its customers.

How to Get a Toll Free Number for Mauritius?

1: Select your new phone number
Visit the Global Call Forwarding homepage. Under “Select Your New Phone Number,” pick “Mauritius (+230)” and then, choose “Toll Free” for your Mauritius toll free number. Next, select a number from the options available.

2: Enter a destination number
On the right-hand side, provide a phone number where you want calls to be forwarded to under “Forward Incoming Calls To.”

3: Review and select your plan
Review plans offered and select one that is ideal for your business communication.

4: Add features
Next, choose from a variety of add-ons available for your number such as:

  • Free Unlimited Extensions ‒ for different office departments.
  • Call Recording ‒ to record calls for quality assurance and to avoid liabilities.
  • Outbound Calling ‒ to make international calls with caller ID override, enabling your virtual number to appear on the receiver’s caller ID.

5: Enter contact and payment information
Choose your account type: Business or Personal. Enter the necessary information. Accept the Terms and Conditions. Submit your purchase.

Purchase Mauritius Toll Free Numbers from Global Call Forwarding

Invest in a Mauritius toll free number and get one step closer to the locals of this island. Purchasing and setting up your number with Global Call Forwarding is quick and easy. Call us today or sign up and get your number activated and ready to use!

Global Call Forwarding Announces Lebanon Toll Free Numbers

7th February 2020 blog, Business Phone Numbers

Want to expand your company and gather new clients? Global Call Forwarding now offers Lebanon toll free numbers that let you connect with Lebanese contacts and customers through a cheap and reliable phone service.

Lebanon Toll Free Phone Numbers

Companies must establish strong connections with all their customers and prospects in order to succeed. To do so, they need to be easily accessible and within reach. Toll free numbers can help customers connect with businesses in a cheap and easy way. Even if you are not in Lebanon, Lebanon toll free numbers can place you in the country’s economy and provide a channel of communication that ensures you stay connected with your clients.

How Lebanon Toll Free Numbers Work

You might have noticed that toll free numbers are often the contact numbers for large enterprises and businesses. This is because toll free numbers can help manage high call volumes, ensuring that every customer call is answered and satisfied. However, the most attractive feature of toll free numbers is the affordability.

Most toll free numbers generally have a two-three digit code at the beginning. Customers can call toll free numbers from almost any device. Calls made to toll free numbers are charged to the receiver and not the caller. Therefore, customers have to pay little to nothing to call your business. These toll free numbers ensure that your Lebanese contacts can reach you, wherever you are located, at local rates instead of international rates.

Reasons why you should get a Lebanon toll free number:

  • Your business number becomes easy for Lebanese customers to dial
  • You can make and answer calls with Lebanese contacts from anywhere in the world
  • Create a strong and professional image for your company
  • Make use of additional features to forward and record your calls, create customized greetings, and more.

The Lebanon Business Scene

Located in the Middle East, Lebanon is at the crossroads of Asia, Europe, and Africa. This enables it to work closely with these neighboring countries. Its diverse population and booming tourism industry make it a good place to do business. Popular and successful industries in this country are tourism, agriculture, health, telecommunications, banking, and commerce. The government supports businesses through implementing reforms that stimulate growth, investments, and funding. And these reforms are popular with foreign investors, bringing international business to the country.

Steps to Get a Toll Free Number for Lebanon

Step 1: Sign up and select your new phone number
Visit the Global Call Forwarding homepage. On the left-hand side, under “Select Your New Phone Number,” select the country “Lebanon (+961).” Next, choose “Toll Free” for your Lebanon toll free number.

Step 2: Choose your new number or port your existing number
Then, choose a number from the options available or port/transfer your existing number.

Step 3: Enter a destination number
On the right-hand side, provide a destination phone number under the “Forward Incoming Calls To.” This is where you will designate where to forward incoming calls.

Step 4: Review and select your plan
Select a plan that fits your business needs. Decide whether you want a free business trial or pay for a subscription plan.

Step 5: Add optional features
Next, choose from a variety of add-ons available for your number, such as Outbound Calling, SMS Forwarding, etc.

Step 6: Enter contact, account, and payment information
Choose your account type: Business or Personal. Accept the Terms and Conditions and submit your purchase.

Lebanon Toll Free Numbers With Global Call Forwarding

Toll free numbers are in high demand for large corporations and call centers that have large call volumes. Affordability and ease of use make toll free numbers a preferred mode of communication between businesses and their contacts and customers. Enhance your customer interaction with Lebanese clients by purchasing Lebanon toll free numbers. Sign up with Global Call Forwarding today!