Category: Press

Global Call Forwarding has released updated iOS, macOS, and Android softphone apps.

DELRAY BEACH, FL, November 2024

Global Call Forwarding, a leading provider of global telecommunications solutions, is excited to announce the release of their updated iOS, macOS, and Android apps, designed to deliver an enhanced and seamless user experience.

These updated native softphone apps offer a range of improved features that help consolidate and simplify business communication, including:

• Call Handling: Make and receive calls using virtual phone numbers directly through the app.
• Caller ID Management: Choose specific local caller IDs to display when making outbound calls.
• Voicemail Access: Listen to and manage voicemails with just a few taps.
• Contact Management: Manage business and local contacts in an organized manner.
• Call Recording (add-on): Listen to recorded calls.
• In-Network Calling (coming soon): Call agents for free within the same account.
• Warm and Cold Call Transfer (coming soon): Transfer calls to other users within the business phone network.

These intuitive and user-friendly apps make managing inbound and outbound business calls easier by giving businesses the added flexibility of staying connected no matter where they are located.

The updated Global Call Forwarding softphone apps are now available for download on the Apple App Store or Google Play Store. Existing users can download the apps and log in with their outbound line credentials to enjoy the benefits of the updated softphone app. Interested customers can contact the sales team or their account managers for additional information.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an
exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding launches a new Call Transcription feature that enables customers to view, analyze, and share call transcripts.

DELRAY BEACH, FL, July 2024

Global Call Forwarding, a leading provider of cloud-based communication solutions, is excited to announce the launch of its new Call Transcription feature, a new addition to the Call Recording and AI Insights feature set. This call analytics tool uses advanced speech recognition and AI technology to automatically transcribe live phone conversations into written text.

By converting voice calls into text, your teams can experience greater efficiency, accuracy, and accessibility in customer interactions. Transcripts allow businesses to easily review, search, and analyze their call data, providing valuable insights and quick access to important information.

Interested customers can turn this premium feature on in the Global Call Forwarding control panel. Once activated, users can find, view, and download these transcripts directly from the control panel. Additionally, customers using CRM integrations will see links to both the recordings and their transcriptions automatically logged.

Furthermore, Global Call Forwarding also offers the opportunity to set up translation for these transcripts.

Key Benefits of the Call Transcription Feature

This innovative tool converts voice calls into searchable text, offering businesses unprecedented access to valuable insights and streamlined record-keeping. Here are some key benefits of transcribing business calls:

• Maintain Accurate Records: This is particularly helpful for record-keeping where compliance and detailed documentation are crucial.
• Quickly Scan Calls: Transcribed calls can be easily searched by keywords, making it convenient for teams to locate specific details or follow up on customer inquiries.
• In-Depth Analytics: Analyze transcriptions to identify common customer issues, monitor agent performance, and gain insights into customer sentiment.
• Seamless Integration: The Call Transcription feature works smoothly alongside Global Call Forwarding’s existing suite of communication tools, making it easy for businesses to implement without disrupting their current workflows.

In this way, the new Call Transcription is designed to transform how businesses manage and analyze their phone communications, making way for a more comprehensive understanding of customer interactions.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding has released an updated GCF Softphone for Windows users.

DELRAY BEACH, FL, Jan 2024

The new softphone is designed to improve business communication, facilitate efficient calling experiences, and encourage team collaboration.

Current customers can download the softphone, log in with their specific User ID and password, and immediately begin experiencing its full range of benefits.

Key Features of the Updated GCF Softphone:

• Make and receive calls worldwide through compatible devices
• Choose Caller ID for outbound calls
• Access voicemails directly from the dialer
• View call activity and history
• View and interact with other active users
• Transfer calls and update contacts
• Make free in-network calls
• Integrate with Chrome browser and CRMs

The new softphone offers a seamless integration with major CRM platforms like Zoho CRM, Zoho Desk, Salesforce, HubSpot, Pipedrive, Zendesk, and Intercom. This functionality enables businesses to synchronize their call activities with their CRM, enhancing efficiency and productivity.

Furthermore, the updated softphone also works alongside the GCF Click-to-Dial Chrome extension, allowing users to instantly call phone numbers on web pages. Simply click the call button and be directed to the softphone to place the call.

The softphone is currently available for Windows PC users via the Microsoft Store.

GCF Softphone and Outbound Calling

The GCF Softphone is part of a comprehensive Outbound Calling service, designed to help businesses connect with local and international customers. You can use this service along with local phone numbers to establish a local presence in target markets.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding launches a User & Role Management feature to manage user access to your phone service.

DELRAY BEACH, FL, July 2023

Global Call Forwarding launches a new User & Role Management feature that enables customers to create new users and roles, and assign specific permissions to these roles within the Global Call Forwarding account.

This highly customizable feature is designed to meet a business’s specific needs. With these permissions, customers can enable or disable users from viewing and modifying different aspects of their phone service account.

Furthermore, by distributing roles and organizing access, customers can protect sensitive data and information. Users are only given access to the items they need to successfully perform their jobs. And as their teams and departments grow, customers can create and modify roles to meet their evolving needs.

How Do These New User Roles Work?

These new roles provide each user with their own level of access across the Global Call Forwarding Control Panel. By default, every account will have these four main roles:

• Super Admin: Has access to everything and can create and manage new users and roles.
• Admin: Has access to all permissions but cannot create or modify new users and roles.
• All Email Notifications: Only receives email communications from GCF and does not have any Control Panel access.
• Billing Email Notifications: Only receives invoice-related email communications from GCF and does not have any Control Panel access.
• Custom roles: Besides the above default user roles, the Super Admin on each account can create custom roles and provide “Modify” or “View” permissions for various aspects of their service, such as:
  • Ordering new service lines
  • Phone number and phone line-related permissions
  • Outbound calling and outbound phone line-related permissions
  • Billing and Payments
  • Support Tickets
  • Customer Reports
  • Integrations
  • Emails

Additionally, in this new update, all newly created users will also have the 2FA option and the ability to change their passwords from the Account Settings menu, for added security.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding launches a new Voicemail Transcription feature that enables customers to receive and view voicemail transcripts in their email inbox.

DELRAY BEACH, FL, June 2023

This feature expands on the company’s Voicemail-to-Email feature where voicemails are automatically forwarded as audio files to the email addresses configured in the Control Panel. Once activated, the new Voicemail Transcription feature will also send voicemail transcripts in the body of those emails. Customers can also view and download these transcripts directly from the Control Panel.

Interested customers can turn this feature on from within the Call Forwarding settings for each phone line in the Control Panel. With these transcripts, customers can:

• Quickly scan through text in emails instead of listening to all audio files
• Streamline their outbound calling efforts by prioritizing which calls to return first
• Download and view transcripts on preferred platforms
• Share voicemails and collaborate with relevant team members

By leveraging AI and machine learning, the new Voicemail Transcription feature has an accuracy level of over 90% in terms of detecting and transcribing various languages and accents. Compatible languages include:

Afrikaans, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Maori, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, and Welsh.

The cost of this premium feature is $4.95/month + $0.05/minute per line. However, upon launch, interested customers will have access to two months of free voicemail transcriptions, till August 31, 2023, to test this new feature.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

We are thrilled to announce that Global Call Forwarding will be attending iFX Expo Asia 2023. As long-time attendees, the expo has been invaluable in helping us forge connections with clients in an industry that we serve.

DELRAY BEACH, FL, June 2023

iFX Expo is one of the largest financial B2B expos in the world. For more than a decade, professionals in financial service and fintech from across Europe, Asia, and the Middle East have convened at iFX Expo for networking, education, and entertainment.

Where is iFX Expo Asia 2023?

iFX Expo Asia 2023 will take place at the Centara Grand & Bangkok Convention Center at CentralWorld in Bangkok, Thailand. It will be held from June 20th to June 22nd, 2023.

The expo conveniently takes place in the city where Global Call Forwarding established its Asia-Pacific Regional Office back in 2016. Several key people from our APAC and US offices will be attending this year’s expo.

iFX Expo History

Launched in 2012, iFX Expo has a track record of more than 20 shows, with thousands of attendees, exhibitors, and sponsors over the years. It is frequented by technology and service provides, forex brokers, payments solutions providers, banks, and regulation authorities.

iFX Expo Asia has previously been held in cities including Macau and Hong Kong.

We have attended several of their expos in Hong Kong and were also present at last year’s expo in Bangkok. Here is a video from iFX Expo Asia 2022:

Why Do We Attend?

We’re regulars at iFX Expo because we serve many clients in the financial services industry.

Our global voice solutions are perfectly suited to enable financial services companies to communicate with their customers around the world. We can provide international phone numbers in more than 160 that can be used for incoming and outgoing calls.

Many attendees and exhibitors can benefit from our services and we have several long-term clients that regularly attend the expo. The expo serves as a good venue to meet our clients face-to-face and also to meet new prospective customers.

Meet Global Call Forwarding At iFX Expo 2023

Whether you’re an existing client of ours or you’re interested in learning more about the international voice services we offer, we would love to meet you at iFX Expo in Bangkok! To schedule a meeting with us, just send us a message or chat with us!

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com