Category: Press

Research shows that the telecom industry will change as a result of the introduction of the 5G cellular network.

DELRAY BEACH, FL, August 2019

Findings show that the expansion of technology used in telecommunications, the use of the internet, and changing consumer behaviors all attribute to changes in the telecommunications industry within the next few years. In this informational release, Global Call Forwarding concludes findings that offer insight into the future of telecommunications and what changes people in this field can expect by 2020 and afterward.

According to our findings, to stay relevant and establish continuous growth, businesses within the telecommunications industry should be prepared for the changes ahead. This includes embracing industry interferences by instilling customer-focused network services to adapt to changing consumer behaviors. Without making these vital changes, businesses may be at risk of being surpassed by industry players who’ve made changes accordingly to better serve their clientele.

Most notable of the predicted changes that will affect the telecom industry in the next few years is 5G. According to the New York Times, the introduction of the 5G cellular network “is going to be the biggest shift in telecommunications since the invention of the cell phone.” This wireless system network promises numerous features and operational improvements like better speeds, faster downloads, and minimal data transfer delays. But, not only will this network aid with improved communication, but it will also help users better connect with their technology. Some examples include self-driving cars, sensory-equipped vacuum cleaners, and Bluetooth products.

According to Investopedia, Since 2016, “mobile operators and telecommunication equipment companies around the world were hard at work developing the technologies and hardware systems required to bring the fifth generation of mobile networking to market.” With all the major cellular companies like AT&T, Verizon, T-Mobile, and even Apple jumping on board the 5G train by 2020, telecom organizations need to get on board as well. To prepare for the speed and capabilities of the 5G network, the industry must be willing to integrate this new network into its current operations. And, offer this service at a price comparable to competitors. This may mean investing in a change of capital equipment that doesn’t increase overall costs enough to affect the customer’s end pricing.

Global Call Forwarding is a blossoming leader within the telecommunications industry that has already jumped ahead by offering wireless integration within their services. Essentially, Global Call Forwarding provides virtual phone numbers, toll numbers, and local area code numbers that are integrative to any smartphone, tablet, or even computer. This leaves landlines, a.k.a. copper wiring, in the past, as new technologies emerge in the business world. Thus, creating a way for fluid unification of a business phone number to the new 5G network.

Along with virtual phone numbers that can work across the innovative 5G network, Global Call Forwarding pairs their service with the option to add many unprecedented features. Hence, allowing any organization or individual already invested into the 5G network to take advantage of the features they already know and love from their legacy phone systems. And, the capability to utilize these features right from their advanced smartphones. Mentioned by NBC News, 5G will offer three main advanced features including “Faster speed…shorter delays…(and) increased connectivity.”

To conclude, it’s safe to say that any business within the telecommunications industry that doesn’t take into account the changes coming as a result of the 5G network will be at a clear disadvantage. Certainly, the introduction of this new wireless network provides unlimited room for the telecom market to grow. However, without stepping on board this growth and integrating necessary infrastructure, telecom businesses will likely remain stagnant.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: [email protected]

Sources:
https://phys.org/news/2019-06-5g-democratise-telecoms-industry.html
https://www.forbes.com/sites/miriamtuerk/2019/02/27/how-5g-networks-will-change-america/#1c2a9ea211b5

Studies show American customers prefer local customer service through local call centers

DELRAY BEACH, FL, July 17, 2019

Recent data has shown American businesses are currently opting for local call centers, after previously choosing to outsource customer service overseas. This is what Global Call Forwarding has just concluded in their research on American consumers and their preferences and habits in regards to their experiences with local and international call centers.

According to these findings, they have determined companies should examine the pros and cons before choosing to outsource customer care solutions. Data suggests that outsourcing call center solutions can have a serious impact on US-based businesses, both economically and in regards to long-term company perception. However, outsourcing still stands as a viable option for many companies in need of an economical call center solution.

“In today’s competitive global marketplace, communication between businesses and customers is essential. Without a local point of contact, your business may be at a disadvantage, costing you sales and growth,” stated Thierry Genoyer, CEO, Global Call Forwarding, “There’s an affinity between a call center operator who can identify with you on a very basic level – i.e., proximity and geography – that creates trust. And that trust bleeds over into trusting the company itself because the customer’s needs are met.”

Furthering on the information they have procured, Global Call Forwarding has come to the understanding that Americans are growing increasingly more satisfied with the abilities of local call centers. This can be a matter of distance in geography, culture, and being able to communicate clearly when there is a problem. While trends show outsourcing has a more negative impact on the customer service experience, this sort of reaction is not simply just about a language barrier. It’s about a distance gap – both perceived and real.

Global Call Forwarding has been providing global business phone solutions for over 22 years in the telecom industry, and their services are tailored to the needs of businesses and individuals that require robust communication services. Therefore, their knowledge and experience in the telecommunication industry give them a better understanding of effective quality assurance.

Their research has found that customers leave more positive reviews when speaking with a local customer service center in comparison to outsourced customer care. In this case, although, it is a greater expense to hire a local call center team, the overall effectiveness is evident. For businesses, this would mean serving their customers and consistently ensuring they can provide them quality service at all levels.

In contrast, it’s safe to say foreign call centers are not going anywhere. The Philippines, which has surpassed India in regard to its number of call centers, has become the “call center capital of the world.” There are a variety of reasons for this, and much of it has to do with dissolving the language barrier that occurs when communicating across borders. “The English spoken by Filipinos is closer to Americans than in India. Our culture is very similar,” stated Fred Chua, a Manila-native and call center owner. In regards to the nuances of communication, Chua elaborated with: “We don’t yell on the phone often. We’re very customer-centric.”

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: [email protected]

Sources:
https://www.latimes.com/business/la-fi-philippines-economy-20150202-story.html

Small Business Phone Service

United World Telecom’s new website features improved features and upgraded order processes to better serve their global clientele

Delray Beach, FL, November 13, 2018

Telecommunications provider United World Telecom has announced the official launch of www.unitedworldtelecom.com, which replaces www.uwtcallback.com as the corporate website for the company. The website includes a wealth of modern features aimed to improve the customer experience. Among these includes a more visually-appealing display, enhanced content to inform prospective buyers on location-specific services, and upgraded order processing for a more efficient checkout.

The change is part of United World Telecom’s agenda to modernize their infrastructure in order to meet the demands of businesses and to stay competitive in a growing telecom marketplace which, according to reports from MarketWatch, has been booming. Similarly, Future Marketing Insights has projected similar growth, with VoIP-related telecommunications services reaching $204.8 billion by 2020.

According to United World Telecom’s CEO Thierry Genoyer, the change has been part of the company’s efforts to accommodate its growing customer base. This is a necessity in today’s business climate to remain competitive with the latest developments in tech, particularly in regards to the needs of customers across all industries and to support the overall customer experience. “We seek to provide our customers with telecommunications solutions that make sense. So, it follows that our website was due for a revamp, especially in the UX/ UI area,” stated Thierry Genoyer.
For international businesses looking to increase their global presence, virtual phone numbers from United World Telecom offer a number of key benefits for organizations looking to expand their operations and increase their customer base.

These benefits include replacing a physical presence, as virtual phone numbers allow businesses to contact customers across international borders. Virtual phone numbers eliminate the need for a physical brick-and-mortar presence. By leveraging these numbers, businesses can take advantage of the growing trend of “virtual offices” and “virtual locations,” where clients no longer need to have in-person contact with a company representative. Instead, phone calls serve as direct communication, where the rest of the business transactions serve to provide goods or services through an app, a fully-integrated website, or another ordering method. “We’re part of a trend of revolutionizing how people do business in more efficient ways, no matter where they’re headquartered,” says Genoyer.

Normally, calling internationally can provide a number of obstacles, such as being blocked by a foreign service provider or being charged hefty long-distance fees for the ability to connect international callers. Similarly, toll free numbers that are dialed without the caller being located in the country (or numbering plan) are charged for the call – which defeats the purpose of modern toll free phone numbers. However, with VoIP powered “ITFS numbers” from United World Telecom, these calls can be completed across country borders while retaining the “toll free” intent of the subscriber.

Virtual phone numbers enable businesses to easily establish virtual presences across the world, in any specific market that makes sense for their businesses. This can be a significant competitive edge for emerging startups, which may be low in capital but eager to enter the global marketplace. By leveraging the newest tech, startups can now gain competitive ground through United World Telecom’s solution to cross-border commerce and localization efforts.

About United World Telecom and Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: [email protected]