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The blog for Global Call Forwarding has articles on the latest customer service trends, telecommunications technologies, and business news.
Challenges of being a call center agent
19th September 2019 blog, Call Center

The Daily Challenges of Being a Call Center Agent

MetroPCS phones for busness
12th September 2019 blog, Business Insights

Using MetroPCS Phones for Business

Is It Illegal to Record Phone Calls?
9th September 2019 blog, Business Insights

Is It Illegal to Record Phone Calls?

FreedomVoice vs Global Call Forwarding Business Phone Service and Pricing
5th September 2019 blog, Cloud Telephony

FreedomVoice vs Global Call Forwarding Business Phone Service and Pricing

Freedomvoice vs Grasshopper Phone Number Provider
26th August 2019 blog, Cloud Telephony

FreedomVoice vs Grasshopper Phone Number Provider, Service, and Pricing

local phone numbers international leads
16th August 2019 blog, Business Phone Numbers

Using Local Phone Numbers to Increase Global Lead Generation

Localphone
9th August 2019 blog, Cloud Telephony

Localphone International Calling: Rates and Features For Business

Zoiper Softphone Not Working
9th August 2019 blog, Cloud Telephony

Zoiper Softphone Not Working? How To Fix

Best Sales Strategy for International finance Bank
5th August 2019 blog, Sales Management

Best Sales Strategy for an International Finance Bank

The Daily Challenges of Being a Call Center Agent

19th September 2019 blog, Call Center

Customer service is a central part of any organization. The quality of service provided is undoubtedly a direct contributor to the overall success of a company. This means more companies are investing in call centers to handle their communication needs. With technological advances, virtual call center software has evolved. The daily challenges of being a call center agent have also changed. Having a good grasp on these changes helps in being prepared to overcome the challenges. This type of preparation ultimately contributes to the overall success of the organization. Let’s discuss some of these challenges to get a better understanding of how to manage them.

Customers Express Interest Only to Opt-Out Later On

A call center agent may spend a lot of time on the phone with a customer going over the details of products and services. A customer may express a lot of interest and this motivates the call center agent to continue to invest time. Later on, however, the customer may change their mind and opt-out of purchasing the product or service. When a sale falls through, it affects the productivity of the call agent in numbers and in the resources spent through their time.

The best way to convert leads to sales is to follow up regularly. Stay in touch with those who have expressed interest while communicating your value. Establishing this rapport and reminding them of the value of what your offerings is the best way to increase sales.

Not Knowing the Answer to a Question

Call center agents undergo extensive training. There is still the possibility that a customer is going to ask a question they do not know the answer to. If a call center agent does not know the answer to something, they should bring an expert into the conversation or make sure they call the customer back as soon as possible with an answer.

Managing a Never-Ending Queue of Calls

A call center agent will have what seems like a never-ending queue of calls, especially during peak business hours. This may mean long hold times for customers. Customers can become frustrated with long wait times.

A business owner manages this issue by having FAQ pages, DIY instructions, and tutorials on the company website. A call center agent can utilize self-service options and a callback option to better deal with heavy call volumes.

Transferring Calls

A call center agent will need to transfer calls from time to time. This may mean transferring to a different department and this could upset the customer. Being personalized and specific when transferring a call will help to ease a customer’s concerns. Also, making it a point that it is in their best interests in order to get them the best answer to their query really helps as well.

The daily challenges of being a call center agent.
Source: DepositPhotos.com – O#: 174295982ID#27446420

Adapting to New Technology

A call center agent will have to adapt to new technology from time to time. The environment is extremely dynamic and this presents challenges. Especially when trying to simultaneously manage productivity.

A business owner must introduce training courses to help familiarize agents with any new technology. This is the best way to allow the call center agent to grasp the full potential of the new technology rapidly and efficiently. This will then translate to higher productivity in the workplace.

Virtual phone numbers are a perfect example of new technology that has been introduced in relation to an inbound call center. Virtual phone numbers are relatively easy to adapt t and are beneficial to the company as well as call center agents. Introductions tools like these help companies to stay ahead of their competitors.

Understanding Customers and Dealing With Various Situations

A call center agent acts as a representative of the brand. This necessitates that call center agents operate within certain constraints. This can present challenges as some customers are expressive and very easy to read and others are not. Dealing with customers who are upset is also a challenge, as is dealing with unexpected issues without clear solutions.

The call center agent should always remain patient, calm and courteous. A business owner must also have a uniform process for dealing with a customer that is upset or an issue that is unexpected. That may mean simply going to a supervisor for their suggestion before moving forward with scripted best practices.

Want to Overcome the Challenges of Being a Call Center Agent?

The daily challenges of being a call center agent certainly require preparation for. Agents require training in areas such as communication, marketing strategies, and cultural phone etiquette. Ongoing training to manage the path in adjusting to new technologies is also crucial. Managing time, staying cool under pressure, and the prioritization of goals are also very helpful. Call center performance management is a critical piece of the puzzle in the success of a business. With the right personnel in place, as well as the right call center technology and training, call centers can help a company soar far ahead of the competition.

Using MetroPCS Phones for Business

12th September 2019 blog, Business Insights

Metro PCS, now known as Metro by TMobile, is a nationwide prepaid wireless phone carrier. Although this company offers great pricing and service, MetroPCS phones may not be right for business needs. However, there is an easy and affordable way to utilize your Metro by TMobile phone as your business phone system. In this article, we tell you how you can transform your Metro phone. This way, you can optimize the way your company does business over the phone. And, along those lines, take advantage of a number of options you can gain.

Some Information About MetroPCS

No one likes signing their life away to huge nationwide cellular providers. Big companies like AT&T, Verizon, and even TMobile require annual service contracts. And, of course, with these contracts often come unsuspecting fees. Not to mention the situation you’d be in if you lose or break your phone. Without insurance, you could be left to pay your dues even if you don’t have a phone. Fortunately, companies like MetroPCS offer a way around these annual (or longer) phone contracts with prepaid wireless options. Instead of committing to a contract, MetroPCS customers can purchase prepaid services for their wireless devices. This way, they can avoid the contracts that other large cellular providers require. And, fortunately, they still use the same, great nationwide coverage that other providers offer.

Some History About MetroPCS

MetroPCS has been around since 1994 (back then, it was General Wireless). By 2005, it grew to service over 1.5 million people. This big growth and expansion caught the eye of another major cellular service provider, TMobile. In 2012, MetroPCS and TMobile merged. By 2013, MetroPCS existed no longer due to this merger. And, a new company, Metro by TMobile, was born. Currently, the company is one of the largest that offers prepaid phone plans. Plus, it was one of the first to offer unlimited phone services (phone, talk, and text).

MetroPCS Phones Business
Source: DepositPhotos.com – O#192151132 ID#27446420

The Need for Virtual Phone Numbers

If you’ve had MetroPCS phones, you know they offer one phone number for each phone. And, you know that they don’t offer business Metro PCS phone plans with the standard business phone features. However, the need to be able to do business on cellphones is increasing. Likewise, you may want to be able to use your phone for business reasons. Fortunately, virtual phone numbers offer this solution. And, this ensures you won’t have to consider being a Metro PCS customer.

Pairing Your MetroPCS Phone With Virtual Phone Numbers

Pairing MetroPCS phones with virtual phone numbers provide many benefits. First and foremost, you can choose any business phone number with any area code. And, you can add and subtract phone numbers whenever you need. Secondly, you can create a business phone system right on your mobile device. This also means you can use any of the business phone service features you need. These can include call forwarding, time of day routing, simultaneous ringing, extensions, and more. Third, you can keep your MetroPCS phone plans for personal lines. And, add virtual numbers for business on the same MetroPCS phones. This means you don’t have to sacrifice the great price of your personal phone plan for a business phone solution.

Finally, with virtual phone numbers, you can choose phone numbers with any area code you need. This way, you can establish business relationships from a remote location with specific consumer audiences. Furthermore, you can offer local phone numbers to customers without having to move to business locations.

Choosing Global Call Forwarding for Virtual Phone Numbers

Above all, if you’re a MetroPCS customer and want to use your MetroPCS phones for business, virtual phone numbers are the best solution. They provide all the customizable capabilities you need to handle your phone needs for your business. And, this saves you from having to pay high monthly business servicing fees. Additionally, it prevents you from even having to purchase costly business phone systems at all. To conclude, to start using your MetroPCS cellphone for business with virtual phone numbers, contact us now.

Is It Illegal to Record Phone Calls?

9th September 2019 blog, Business Insights

If your business makes phone calls, as all businesses do, you want to protect yourself in every way possible. For this reason, you may be wondering, “is it illegal to record phone calls?” Certainly, before investing in call recording services that could put your business at risk, it’s best to understand your rights. This way, you can be sure that you’re making the best decision for both your business and your consumers.

Understanding Consent for Recording Phone Calls

There is no one answer to the question, “is it illegal to record phone calls?” This is due to the fact that it could be illegal if you go about recording calls in the wrong way. To get around this, all you have to do is understand consent. But, there are both federal and state regulations that involve consent to recording calls. In simple terms, consent is having permission to record calls before doing so. Consent can come either by you, the person on the other end of the phone, or both.

Federal Consent Laws

According to federal regulations, it is legal to record phone calls if one of the two parties consents. This means that you can make a phone call and give consent to the call recording, as an employee or otherwise. Then, the other person (who answers the phone) doesn’t have to give their consent to record. This is the “one-party consent” law. But, this means that if you are not one of the two parties that were on the phone, you’ll need the consent of the person that’s called to record the phone call legally. However, only if you’re the one recording the calls (rather than the employee him/herself).

Is It Illegal to Record Phone Calls
Source: Depositphotos.com Lic#158441172 ID#11194007

State Content Laws

It’s important to note that while there is one overall federal law that permits a “one-party consent” law, not all states adopt this concept. And, with different state laws, this could affect businesses recording calls in these states. For example, there are 38 states (plus Washington DC) that have a state “one-party-consent” law. So, if you’re not in one of these 38 states, you could need the consent of the calling party before recording any phone calls.

Getting Around any Legality with Recording Phone Calls

So, what if you find that you’re not in one of the 38 states that allow for “one-party-consent”? Or you just want to play it safe? You can always protect yourself legally in one way. Simply have a call recording play out a sequence. Use this to describe how the call is recording before a person connects to a person on the other end. This provides the consumer with the choice of whether or not to provide consent before the phone call even takes place. And, it protects businesses from any legal issues concerning call recording. States that require this consent before phone calls are “two-party-consent” law states. These US states include:

  • California
  • Florida
  • Connecticut
  • Montana
  • Illinois
  • Maryland
  • Massachusetts
  • Pennsylvania
  • New Hampshire
  • Washington
  • And Hawaii in private call settings

Closing: Recording Your Business Calls

Be confident in your ability to record phone calls to protect your business from any potential threats. It is surely legal to record phone calls, it’s just about knowing your rights as a business owner or employee. Now that you know how to protect your business by learning about consent laws, you may be wondering, “How can I record my phone calls?” Well, with virtual phone numbers available from companies like Global Call Forwarding, it’s simple to set up and record any call you make through your business phone numbers. This is because virtual phone numbers use the internet to work on virtually any business phone system. Above all, they can utilize any business phone feature imaginable, including call recording.

FreedomVoice vs Global Call Forwarding Business Phone Service and Pricing

5th September 2019 blog, Cloud Telephony

Need a service that provides a VoIP phone number and a number of useful features without breaking the bank? It’s probably reassuring then, to know many different business phone services are available to choose from. FreedomVoice and Global Call Forwarding are two of the most competitive options out there. If you don’t know which company to choose for your business phone number needs, keep reading. In this article, we provide information to find out more about the best business phone deals. This way, you can confidently choose the best phone service providers on a global scale.

The Similarities Between the FreedomVoice and Global Call Forwarding

Both FreedomVoice and Global Call Forwarding offer some of the same business phone solutions. The feature we’ll focus on in this article is VoIP phone numbers. Essentially, these are phone numbers with any local area code in the nation. And, you can use them to reach specific audience bases. Plus, since they route over the internet, they don’t require you to purchase big, expensive telephone systems. Rather, they give businesses the capability of using any type of business phone system. These systems include cloud-based systems, PBX phone systems, and even mobile devices.

Both organizations can provide these numbers with easy installation. And, both organizations offer virtual phone numbers that are easy to use. However, there are some differences between these companies. And, recognizing these differences could save you and your business loads of time, money, and energy.

Comparing the Pricing of Each Business Phone Service

Companies that offer great business phone services, like Global Call Forwarding, deal with business owners who strive for success. To be successful, a business should look for ways to save money on the services they use every day. So, comparing VoIP service pricing is important. Especially if you have a business that relies on making or receiving business phone calls. When it comes to pricing for VoIP numbers, there is a difference between FreedomVoice and Global Call Forwarding.

What FreedomVoice Costs

According to their website, FreedomVoice offers three different pricing structures. The first comes with 400 minutes to use and is priced at $9.95 per month. The second is a plan that comes with 1,200 minutes and is priced at $19.95 per month. With either of these two plans, you can go over the allotted number of minutes. But, the company will charge you an extra 3.9 cents for every additional minute you use. For companies that do more phone business, there is an unlimited minute plan that costs $29.95 per individual user. However, this plan is designed for businesses who have four employees or fewer.

FreedomVoice vs Global Call Forwarding Business Phone Service and Pricing
Source: Depositphotos.com Lic#158306602 ID#36347541

What Global Call Forwarding Costs

On the other hand, Global Call Forwarding also offers various pricing packages to choose from. The first starts at only $7.95 a month, which is less than what FreedomVoice offers. This means you can have a virtual phone number for your business for less than $8 a month depending on the type of service and phone number. Furthermore, you also can choose the applications, features, and phone numbers you need. This way, you only pay for what you use, rather than what your phone service provider wants you to pay. Plus, with no hidden fees and a transparent pricing structure, you always know what to expect with billing. And, you’ll never run into costly surprises, like you would with competitors.

Get a VoIP Phone Number for Business Today

Think that a VoIP phone number is what you need to take your business to the next level? Don’t regret your phone service provider decision. Go with the company that can customize a phone service to meet your exact business needs: Global Call Forwarding. When you choose us as your business phone service provider, you can take advantage of our 15-day free trial. This way, you can see if a VoIP phone number is what you need. And, do so without having to commit or even pay a single cent. Furthermore, there are no contracts. So, there is no commitment and you can cancel your plan at any time, for any reason. Finally, take advantage of the best business phone deals available by getting a discount for high volume orders. This means that if you need more than one virtual phone number, there could be even more savings in store! To get started with your VoIP phone numbers through Global Call Forwarding, reach out to us now.

FreedomVoice vs Grasshopper Phone Number Provider, Service, and Pricing

26th August 2019 blog, Cloud Telephony

Phones in the business realm aren’t going away anytime soon; instead, more and more businesses are populating as a result. But, with all of these providers, choosing among them to fit all of your needs is difficult. Additionally, competitive pricing is very important. Two of the top-rated VoIP phone service providers in the nation include Grasshopper and FreedomVoice. But, what are the differences between these two companies? And, which should you choose for your business phone service needs?

Pros of FreedomVoice as a Business Phone Provider

The most notable and highly reviewed aspects of FreedomVoice’s business VoIP service is that it’s easy to use. Since it doesn’t require any additional software, you can purchase the service, install it, and have it running in just a few minutes. Plus, once it is set up, most reviews note that the software application is quite easy to use and operate. Furthermore, you can pick and choose from any additional features you may need. And, set these up before you make your first call, right from your smartphone device. Some of these features include customizable greetings, simultaneous ring, and call transfer.

Cons of FreedomVoice as a Business Phone Provider

While FreedomVoice boasts ease of use, there are some cons to choosing this phone provider for a VoIP phone number. For starters, they don’t offer as many features as other competitors, including the virtual phone numbers from Global Call Forwarding. For example, you can’t send team messages or conduct conference calling from the VoIP numbers through FreedomVoice. Secondly, with this company, there is no ability to merge integrate VoIP lines with business software systems. These are systems that are used every day like your business CRM (Salesforce, Asana, etc.). Finally, with rates starting at $9.95 for one cloud phone number, there are certainly more inexpensive options available.

FreedomVoice vs Grasshopper Phone Number Provider
Source: Depositphotos.com O#S-4820344 ID#204678092

Pros of Grasshopper as a Business Phone Provider

Just like FreedomVoice, Grasshopper is a virtual number provider. Benefits of choosing this company include ease of set up and the ability to add features to business VoIP numbers. This organization also provides the option to include other, additional features. Some of which can make doing business much easier. This increases overall customer satisfaction when it comes to doing business over the phone.

Cons of Grasshopper as a Business Phone Provider

Unlike FreedomVoice, Grasshopper requires you to have an already established business phone system. A multi-line system or a physical VoIP unit are both examples. This means that choosing FreedomVoice for VoIP management could mean having to fork over money to pay for phone units. Would you rather have the ability to make calls from any device you want, including mobile devices? And, not have to purchase brand new equipment just to make these types of calls? If so, Grasshopper is not for you. Finally, with a starting price of $26 a month, even FreedomVoice is cheaper than this option. So, if money is an important issue for your business endeavors, it isn’t the best choice.

A Better Choice: Global Call Forwarding

Still not sure if either FreedomVoice or Grasshopper is right for your business? That’s because there is a better option available! Global Call Forwarding is more competitively priced than both of these competitors. And, it’s just as simple to set up and use and doesn’t require the purchase of additional equipment to start. Finally, it is competitively priced (with the lowest priced plan starting at $7.95 a month).

Choosing Global Call Forwarding for Cloud Telephony Needs

There is a more affordable way to conduct business without the headache. To set up cloud telephony services with Global Call Forwarding, contact us today.

Using Local Phone Numbers to Increase Global Lead Generation

16th August 2019 blog, Business Phone Numbers

For almost any business in the world today, the choice to not expand globally is practically like handing your business over to your competitors. With this said, like any other significant undertaking, important questions need to be asked and answered, and realistic goals have to be set. Buying local phone numbers to increase global lead generation is a great way to boost sales. 

Is Global Expansion the Next Logical Step for My Business?

It takes some serious commitment and readiness to determine if global expansion makes sense for your company. You should ask yourself questions like, “What am I hoping to accomplish, both personally and for my company?” Also, “How will an expansion affect my current operations?” and “Are we ready to commit financial resources and time/energy resources to the development and implementation of a global expansion strategy?” 

Benefits of Global Expansion

One of the primary benefits of expanding globally is diversification. Though we live in a society where cross-border economic issues affect everyone, different nations are at different stages of growth in their economic development. An international business expansion offers an opportunity to become less dependent on the domestic economic situation and diversify instead. 

Another benefit of expanding globally is to increase revenue. Foreign markets offer additional sources of revenue as well as new sources for profit margin expansion. According to a recent report, 45 percent of mid-sized companies make over half of their revenue from nations outside of their home country. 

Competitive advantage, access to a worldwide talent pool, access to new customers, and the ability to take advantage of foreign government incentives are other benefits of expanding globally. 

Local phone numbers for global lead generation.
Source: DepositPhotos.com – O#63051687 #27446420

How do I Generate Global Leads?

There are many ways to generate global leads. Here are a few of them:

  • Search Engine Marketing (SEO and PPC)
  • Content Marketing
  • Email Marketing
  • Cold Calling
  • Inside Sales
  • Social Media Marketing
  • Partnerships

However, one of the easiest, most effective, and most cost-efficient ways to generate global leads is to purchase a local phone number in the country you are expanding to and use it to market the news of your expansion. 

Local Phone Numbers for Global Lead Generation

Using local phone numbers to increase global lead generation is super easy and you can get started right away. You purchase a virtual phone number that is local to the new country you want to enter. Then, make the announcement of the expansion on your website and any other marketing materials. Make sure to include the local virtual phone number, and you are off to establishing yourself in that new market without ever having to set foot there.

Long gone are the days of having to spend a large amount of the budget on travel, hiring people overseas, setting up an office in a foreign market, and more. You can become a global business without ever leaving your home country. 

What is a Virtual Phone Number?

Virtual phone numbers work through the use of the Internet. With virtual numbers, you can get local phone numbers set up for any locations you need a local presence. Then, you can have all calls made to these numbers automatically forwarded to your office, home, or mobile line. The convenience is immeasurable and the cost savings are often quite significant. 

What Are the Benefits of Using Local Phone Numbers for Global Lead Generation?

In addition to the gift of mobility and cost savings mentioned above, virtual local phone numbers give you the ability to access your market and establish yourself locally without physically being there. For some consumers, it is easier to trust a company that has invested in their community, in their local market, so calling a company with a local phone number helps to build trust.

Having this phone number to communicate with the new global market gives you the ability to establish relationships with clients, potential clients, and other business contacts in the new market. 

In Closing

Building relationships and trust is the key to a brand’s success and longevity and using local phone numbers to increase global lead generation is one of the best ways to accomplish this. This method allows you to expand quickly and communicate affordably with foreign, lucrative markets. For more information on purchasing local virtual numbers, contact Global Call Forwarding today.

Localphone International Calling: Rates and Features For Business

9th August 2019 blog, Cloud Telephony

Localphone aims to make things easier and more affordable for people using phone lines for business. Ease and affordability are the main benefits of the VoIP phone number, in addition to all of its great features. Find out more about how VoIP phone numbers can help to make business easier, save you money, and learn about the VoIP providers you can trust.

How Localphone Began

Paul Cusak started the Localphone company in the United Kingdom. Originally, he was looking for a way to make calling internationally for business cheaper because he did a lot of traveling at the time. Eventually, he came across the VoIP phone system, which offered lower rates for international calls. However, he thought that he could provide a VoIP solution that could make international calling not only cheaper, but easier over the phone. As a result, Localphone was born as a company.

How This VoIP Phone Service Works

The way to use Localphone for international calls is rather simple. All you need is a phone. Essentially, you sign up and create an account that attaches to your debit/credit card. Then, you choose the number you’d like to dial and a local number (in the receiving number’s area) is what you will call from. Then, during your phone call, charges are applied per-minute depending on the country you’re calling. And, you benefit from a lower rate than you would when dialing from traditional phone lines or your cellular network.

Localphone
Source: Stockphoto.com O#23559 ID#100092750552

Benefits of using Localphone Service

Along with being easy to use and providing lower international rates, Localphone offers their customers a few other benefits. Some of these advantages include:

Phone Application: With the “softphone” application from Localphone, people can use their laptops, desktop computers, smartphones, and tablets to call internationally. Instead of having to dial into the service, they gain more options.

Cheap SMS: Just like how Localphone offers international phone calls, they also offer text messaging. While rates vary depending on who you text, messages can be much cheaper than standard cellular service rates.

International Numbers for Rent: Localphone also offers a solution to people that need to have a local number of an international place to receive calls. People can rent a phone number so others overseas can reach them. They can make calls with local rates, saving money when reaching out to those they need to speak to over the phone.

What This Service is Missing

Localphone jumped on the opportunity to offer a needed service at the time. And, still, it offers great rates to call internationally. However, there are VoIP providers that offer all that Localphone offers and more. One such example is Global Call Forwarding. For instance, virtual phone numbers, unlike the numbers used by Localphone, are numbers you can purchase for use on any phone line. But, on the contrary, you get to keep your number. This makes it more effective to do business as people in other areas can memorize and recognize your local virtual number.

Plus, these numbers can be completely customizable, unlike Localphone calls that only offer the option to make outbound calls. For example, you can use features like call recording, personalized greetings, unlimited extensions, voicemail to text, and so many more with local virtual phone numbers. Finally, virtual phone numbers from Global Call Forwarding offer all the features you need, plus they still save money on international phone calls. So, if you’d rather have your own phone number, utilize all the features you need, and save money, consider virtual phone numbers rather than Localphone.

Getting Your VoIP Phone Number

Think that a VoIP phone number is the right solution you need to save money on international phone calls? Get your local VoIP number today from Global Call Forwarding. To learn more about the service and available features, contact us today.

Zoiper Softphone Not Working? How To Fix

9th August 2019 blog, Cloud Telephony

Do you pay for Zoiper softphone for your commercial business to reach local or international clients? Is your Zoiper softphone not working? If so, you’re not alone. Here at Global Call Forwarding, we hear complaints about this type of software all the time. And, we have a solution for business owners who want a better way to do business with a VOIP phone number.

What is Zoiper?

Zoiper is a softphone application. It is a software people can download to make phone calls using a VoIP phone number. Essentially, outbound calling utilizing the internet delivers greater speed, quality connection, and better international calling prices. Initially, software programs operated on desktop computers. However, you can download Zoiper’s application to nearly any device, making it more popular than most VoIP phone service providers.

Benefits of a Softphone Software Application

Certainly, Zoiper is a convenient and easy choice for many business owners to make. This is because this softphone application offers many benefits:

Ease of Use: Many reviews say they like how easy Zoiper is to use. You simply pull up the application on your phone or desktop computer to begin making your outbound calls. The initial startup is a process involving connecting the software system with your current phone systems. It can take a little while, but most people find the Zoiper softphone pretty simple to navigate.

Cutting Costs: Certainly, one of the main reasons to invest in this type of software is to save costs. Because Zoiper uses the internet to place VoIP phone calls, it can help to reduce charges for international calls. You can use local VoIP phone numbers, which are charged at local costs, rather than at international rates. So, especially if your business does plenty of outbound, international calling, some type of VoIP software is relevant to your needs.

Stay Connected: The Zoiper softphone is an application you can download to any smartphone device. And, it pairs your office business phone system with that of your employees’ cell phones (or work-assigned mobile phones). So, when employees are out of the office, they can still receive and make phone calls, becoming virtually reachable anywhere they go! This can improve customer satisfaction and even increase sales as there are more opportunities for closing.

Zoiper Softphone Not Working
Source: Stockphoto.com O#23559 ID#100042598709

Zoiper Softphone Not Working? Common Issues with Zoiper

While this application is certainly a hit, many people have issues with this softphone app. Some of the common complaints include:

General Problems: For whatever reason, sometimes the application just doesn’t work. This can be entirely frustrating, especially if you’re trying to make important business calls and you can’t figure out how to do so.

No Live Support: Experiencing a Zoiper softphone not working? Well, you won’t be able to talk to an actual human being about the issue and resolve it quickly. That’s because the company doesn’t offer live support, which can make your Zoiper smartphone not working an even bigger issue than it already is.

Connectivity Issues: Even when the softphone application opens up and works, many people experience connection issues from their mobile phones to their work phones. This poses a problem as it’s best to have the option to utilize the features that were already paid for in the office like call recording, voicemail, etc.

An Alternative to Zoiper

Is your ZoiPer softphone not working and you’re sick of running into all the issues without a live support department to help? There is an easier way to get and manage a VoIP phone number. At Global Call Forwarding, you can utilize our online platform to buy as many VoIP phone numbers as needed. Whether you need local, international, or toll-free numbers, you can get them accordingly. And, you will still benefit from great pricing so that you save money overall. Plus, you will be able to use a range of great phone line features in accordance. To learn more about getting started with a VoIP phone service that puts its customers first, contact us today!

Best Sales Strategy for an International Finance Bank

5th August 2019 blog, Sales Management

Do you work as part of the marketing department for an international finance bank? Whether you’re employed by a national finance company or corporation bank, boosting sales through optimized advertising is key. 

In this guide, however, we won’t be talking about the typical ways of increasing the number of leads through having a well-honed sales team. Nor will we cover the in’s and out’s of crafting clever advertising that gets results. Instead, we will take a look at a relatively simple concept: how virtual phone numbers can impact the success of your international finance bank. 

How Virtual Phone Numbers can be Beneficial for your International Finance Bank

Virtual phone numbers have been evolving with the latest developments of telecom and modern computing. Thanks to their enhanced functionality over traditional communication solutions by phone, virtual phone numbers can greatly benefit your international finance bank.

Broad Access

While we live in a modern era of telecommunication, not every caller can reach your international finance company. By accommodating every customer regardless of their ability to communicate from outside of their country by phone, you exponentiate your sales results. 

The best way to remove barriers of communication is by incorporating virtual phone numbers in your business model. Virtual phone numbers enable callers to call your international finance bank without incurring long distance fees and service blockages – two factors that can influence how likely a customer is to transact with you.

Professionalism

Businesses that deal within finance can’t afford to appear out-of-step with technology – particularly if your competitors are dedicated to appearing more professional. By using toll free phone numbers, your international finance bank gains two advantages of professionalism: First, your organization pays for each call made to the number. Second, numbers with a toll free prefix immediately impart a professional aesthetic that customers associate with high-volume professional enterprises. 

Selecting Your Target Markets

Being able to directly call your leads and prospects with outbound calling is a pivotal sales strategy. However, you’re probably aware that broad cold-calling campaigns can bring less-than-stellar results. The secret lies in narrowing the scope of your intended target market by appealing directly to your potential customer. How? With local access numbers from Global Call Forwarding. 

Global Call Forwarding offers virtual phone numbers in over 140+ countries around the world, with innumerable cities and regions included. This means that your international finance bank can target hyper-specific target markets with virtual phone numbers that have the same country/area codes customers are familiar with. This aids in the localization process, particularly when your customer base may only want to do business with domestic entities – or organizations that they perceive as “local.” 

Financial institutions frequently deploy consecutive phone numbers across advisory desks, regional teams, or product lines. A structured number range reinforces trust while keeping inbound calls organized and compliant.

Virtual Offices

The days of having multiple branch offices spread out around the world are no longer necessary. Thanks to the advent of “virtual offices,” customers simply aren’t required to handle their business in-person. Virtual offices are simply a method of approximating the same level of service that a brick & mortar location offers by leveraging Internet-based technologies. 

This is especially true for big-name corporation banks and national finance corporations. Customers that want to open up accounts and get loans at these institutions can do so without stepping foot inside a brick & mortar location. Of course, speaking to your international finance bank’s representatives directly over the phone is still an important part of doing business. And virtual phone numbers are the key to driving sales and taking care of customer concerns, all in one solution. 

Sales Strategy for International Bank
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 The Best Virtual Phone Numbers for your International Finance Bank

As you’re probably wondering, what makes Global Call Forwarding such a great service provider for international finances banks? Especially when there are literally hundreds of companies offering what appears to be the same basic service, Global Call Forwarding sets its service apart with top-tier features and add-ons. These include:

  • Extensive Experience: For more than two decades, Global Call Forwarding has provided enterprise-level, startups, and SMBs with the best in telecommunication.
  • Instant Access: When it comes to sales, the best strategy is immediacy. Thankfully, working with Global Call Forwarding enables your business to start using virtual phone numbers quickly. The subscription process only takes a few minutes to select a business phone number for your international finance bank.