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The blog for Global Call Forwarding has articles on the latest customer service trends, telecommunications technologies, and business news.
FreedomVoice vs Global Call Forwarding Business Phone Service and Pricing
5th September 2019 blog, Cloud Telephony

FreedomVoice vs Global Call Forwarding Business Phone Service and Pricing

Freedomvoice vs Grasshopper Phone Number Provider
26th August 2019 blog, Cloud Telephony

FreedomVoice vs Grasshopper Phone Number Provider, Service, and Pricing

local phone numbers international leads
16th August 2019 blog, Business Phone Numbers

Using Local Phone Numbers to Increase Global Lead Generation

Localphone
9th August 2019 blog, Cloud Telephony

Localphone International Calling: Rates and Features For Business

Zoiper Softphone Not Working
9th August 2019 blog, Cloud Telephony

Zoiper Softphone Not Working? How To Fix

Best Sales Strategy for International finance Bank
5th August 2019 blog, Sales Management

Best Sales Strategy for an International Finance Bank

lead generation
5th August 2019 blog, Marketing

How To Improve Lead Generation Services with Virtual Numbers

what makes a good customer service agent?
5th August 2019 blog, Customer Service

What Makes a Good Customer Service Agent

Toll Free Number for KaiOS
2nd August 2019 blog, Business Phone Numbers

How to Get a Toll Free Number for KaiOS

FreedomVoice vs Global Call Forwarding Business Phone Service and Pricing

5th September 2019 blog, Cloud Telephony

Need a service that provides a VoIP phone number and a number of useful features without breaking the bank? It’s probably reassuring then, to know many different business phone services are available to choose from. FreedomVoice and Global Call Forwarding are two of the most competitive options out there. If you don’t know which company to choose for your business phone number needs, keep reading. In this article, we provide information to find out more about the best business phone deals. This way, you can confidently choose the best phone service providers on a global scale.

The Similarities Between the FreedomVoice and Global Call Forwarding

Both FreedomVoice and Global Call Forwarding offer some of the same business phone solutions. The feature we’ll focus on in this article is VoIP phone numbers. Essentially, these are phone numbers with any local area code in the nation. And, you can use them to reach specific audience bases. Plus, since they route over the internet, they don’t require you to purchase big, expensive telephone systems. Rather, they give businesses the capability of using any type of business phone system. These systems include cloud-based systems, PBX phone systems, and even mobile devices.

Both organizations can provide these numbers with easy installation. And, both organizations offer virtual phone numbers that are easy to use. However, there are some differences between these companies. And, recognizing these differences could save you and your business loads of time, money, and energy.

Comparing the Pricing of Each Business Phone Service

Companies that offer great business phone services, like Global Call Forwarding, deal with business owners who strive for success. To be successful, a business should look for ways to save money on the services they use every day. So, comparing VoIP service pricing is important. Especially if you have a business that relies on making or receiving business phone calls. When it comes to pricing for VoIP numbers, there is a difference between FreedomVoice and Global Call Forwarding.

What FreedomVoice Costs

According to their website, FreedomVoice offers three different pricing structures. The first comes with 400 minutes to use and is priced at $9.95 per month. The second is a plan that comes with 1,200 minutes and is priced at $19.95 per month. With either of these two plans, you can go over the allotted number of minutes. But, the company will charge you an extra 3.9 cents for every additional minute you use. For companies that do more phone business, there is an unlimited minute plan that costs $29.95 per individual user. However, this plan is designed for businesses who have four employees or fewer.

FreedomVoice vs Global Call Forwarding Business Phone Service and Pricing
Source: Depositphotos.com Lic#158306602 ID#36347541

What Global Call Forwarding Costs

On the other hand, Global Call Forwarding also offers various pricing packages to choose from. The first starts at only $7.95 a month, which is less than what FreedomVoice offers. This means you can have a virtual phone number for your business for less than $8 a month depending on the type of service and phone number. Furthermore, you also can choose the applications, features, and phone numbers you need. This way, you only pay for what you use, rather than what your phone service provider wants you to pay. Plus, with no hidden fees and a transparent pricing structure, you always know what to expect with billing. And, you’ll never run into costly surprises, like you would with competitors.

Get a VoIP Phone Number for Business Today

Think that a VoIP phone number is what you need to take your business to the next level? Don’t regret your phone service provider decision. Go with the company that can customize a phone service to meet your exact business needs: Global Call Forwarding. When you choose us as your business phone service provider, you can take advantage of our 15-day free trial. This way, you can see if a VoIP phone number is what you need. And, do so without having to commit or even pay a single cent. Furthermore, there are no contracts. So, there is no commitment and you can cancel your plan at any time, for any reason. Finally, take advantage of the best business phone deals available by getting a discount for high volume orders. This means that if you need more than one virtual phone number, there could be even more savings in store! To get started with your VoIP phone numbers through Global Call Forwarding, reach out to us now.

FreedomVoice vs Grasshopper Phone Number Provider, Service, and Pricing

26th August 2019 blog, Cloud Telephony

Phones in the business realm aren’t going away anytime soon; instead, more and more businesses are populating as a result. But, with all of these providers, choosing among them to fit all of your needs is difficult. Additionally, competitive pricing is very important. Two of the top-rated VoIP phone service providers in the nation include Grasshopper and FreedomVoice. But, what are the differences between these two companies? And, which should you choose for your business phone service needs?

Pros of FreedomVoice as a Business Phone Provider

The most notable and highly reviewed aspects of FreedomVoice’s business VoIP service is that it’s easy to use. Since it doesn’t require any additional software, you can purchase the service, install it, and have it running in just a few minutes. Plus, once it is set up, most reviews note that the software application is quite easy to use and operate. Furthermore, you can pick and choose from any additional features you may need. And, set these up before you make your first call, right from your smartphone device. Some of these features include customizable greetings, simultaneous ring, and call transfer.

Cons of FreedomVoice as a Business Phone Provider

While FreedomVoice boasts ease of use, there are some cons to choosing this phone provider for a VoIP phone number. For starters, they don’t offer as many features as other competitors, including the virtual phone numbers from Global Call Forwarding. For example, you can’t send team messages or conduct conference calling from the VoIP numbers through FreedomVoice. Secondly, with this company, there is no ability to merge integrate VoIP lines with business software systems. These are systems that are used every day like your business CRM (Salesforce, Asana, etc.). Finally, with rates starting at $9.95 for one cloud phone number, there are certainly more inexpensive options available.

FreedomVoice vs Grasshopper Phone Number Provider
Source: Depositphotos.com O#S-4820344 ID#204678092

Pros of Grasshopper as a Business Phone Provider

Just like FreedomVoice, Grasshopper is a virtual number provider. Benefits of choosing this company include ease of set up and the ability to add features to business VoIP numbers. This organization also provides the option to include other, additional features. Some of which can make doing business much easier. This increases overall customer satisfaction when it comes to doing business over the phone.

Cons of Grasshopper as a Business Phone Provider

Unlike FreedomVoice, Grasshopper requires you to have an already established business phone system. A multi-line system or a physical VoIP unit are both examples. This means that choosing FreedomVoice for VoIP management could mean having to fork over money to pay for phone units. Would you rather have the ability to make calls from any device you want, including mobile devices? And, not have to purchase brand new equipment just to make these types of calls? If so, Grasshopper is not for you. Finally, with a starting price of $26 a month, even FreedomVoice is cheaper than this option. So, if money is an important issue for your business endeavors, it isn’t the best choice.

A Better Choice: Global Call Forwarding

Still not sure if either FreedomVoice or Grasshopper is right for your business? That’s because there is a better option available! Global Call Forwarding is more competitively priced than both of these competitors. And, it’s just as simple to set up and use and doesn’t require the purchase of additional equipment to start. Finally, it is competitively priced (with the lowest priced plan starting at $7.95 a month).

Choosing Global Call Forwarding for Cloud Telephony Needs

There is a more affordable way to conduct business without the headache. To set up cloud telephony services with Global Call Forwarding, contact us today.

Using Local Phone Numbers to Increase Global Lead Generation

16th August 2019 blog, Business Phone Numbers

For almost any business in the world today, the choice to not expand globally is practically like handing your business over to your competitors. With this said, like any other significant undertaking, important questions need to be asked and answered, and realistic goals have to be set. Buying local phone numbers to increase global lead generation is a great way to boost sales. 

Is Global Expansion the Next Logical Step for My Business?

It takes some serious commitment and readiness to determine if global expansion makes sense for your company. You should ask yourself questions like, “What am I hoping to accomplish, both personally and for my company?” Also, “How will an expansion affect my current operations?” and “Are we ready to commit financial resources and time/energy resources to the development and implementation of a global expansion strategy?” 

Benefits of Global Expansion

One of the primary benefits of expanding globally is diversification. Though we live in a society where cross-border economic issues affect everyone, different nations are at different stages of growth in their economic development. An international business expansion offers an opportunity to become less dependent on the domestic economic situation and diversify instead. 

Another benefit of expanding globally is to increase revenue. Foreign markets offer additional sources of revenue as well as new sources for profit margin expansion. According to a recent report, 45 percent of mid-sized companies make over half of their revenue from nations outside of their home country. 

Competitive advantage, access to a worldwide talent pool, access to new customers, and the ability to take advantage of foreign government incentives are other benefits of expanding globally. 

Local phone numbers for global lead generation.
Source: DepositPhotos.com – O#63051687 #27446420

How do I Generate Global Leads?

There are many ways to generate global leads. Here are a few of them:

  • Search Engine Marketing (SEO and PPC)
  • Content Marketing
  • Email Marketing
  • Cold Calling
  • Inside Sales
  • Social Media Marketing
  • Partnerships

However, one of the easiest, most effective, and most cost-efficient ways to generate global leads is to purchase a local phone number in the country you are expanding to and use it to market the news of your expansion. 

Local Phone Numbers for Global Lead Generation

Using local phone numbers to increase global lead generation is super easy and you can get started right away. You purchase a virtual phone number that is local to the new country you want to enter. Then, make the announcement of the expansion on your website and any other marketing materials. Make sure to include the local virtual phone number, and you are off to establishing yourself in that new market without ever having to set foot there.

Long gone are the days of having to spend a large amount of the budget on travel, hiring people overseas, setting up an office in a foreign market, and more. You can become a global business without ever leaving your home country. 

What is a Virtual Phone Number?

Virtual phone numbers work through the use of the Internet. With virtual numbers, you can get local phone numbers set up for any locations you need a local presence. Then, you can have all calls made to these numbers automatically forwarded to your office, home, or mobile line. The convenience is immeasurable and the cost savings are often quite significant. 

What Are the Benefits of Using Local Phone Numbers for Global Lead Generation?

In addition to the gift of mobility and cost savings mentioned above, virtual local phone numbers give you the ability to access your market and establish yourself locally without physically being there. For some consumers, it is easier to trust a company that has invested in their community, in their local market, so calling a company with a local phone number helps to build trust.

Having this phone number to communicate with the new global market gives you the ability to establish relationships with clients, potential clients, and other business contacts in the new market. 

In Closing

Building relationships and trust is the key to a brand’s success and longevity and using local phone numbers to increase global lead generation is one of the best ways to accomplish this. This method allows you to expand quickly and communicate affordably with foreign, lucrative markets. For more information on purchasing local virtual numbers, contact Global Call Forwarding today.

Localphone International Calling: Rates and Features For Business

9th August 2019 blog, Cloud Telephony

Localphone aims to make things easier and more affordable for people using phone lines for business. Ease and affordability are the main benefits of the VoIP phone number, in addition to all of its great features. Find out more about how VoIP phone numbers can help to make business easier, save you money, and learn about the VoIP providers you can trust.

How Localphone Began

Paul Cusak started the Localphone company in the United Kingdom. Originally, he was looking for a way to make calling internationally for business cheaper because he did a lot of traveling at the time. Eventually, he came across the VoIP phone system, which offered lower rates for international calls. However, he thought that he could provide a VoIP solution that could make international calling not only cheaper, but easier over the phone. As a result, Localphone was born as a company.

How This VoIP Phone Service Works

The way to use Localphone for international calls is rather simple. All you need is a phone. Essentially, you sign up and create an account that attaches to your debit/credit card. Then, you choose the number you’d like to dial and a local number (in the receiving number’s area) is what you will call from. Then, during your phone call, charges are applied per-minute depending on the country you’re calling. And, you benefit from a lower rate than you would when dialing from traditional phone lines or your cellular network.

Localphone
Source: Stockphoto.com O#23559 ID#100092750552

Benefits of using Localphone Service

Along with being easy to use and providing lower international rates, Localphone offers their customers a few other benefits. Some of these advantages include:

Phone Application: With the “softphone” application from Localphone, people can use their laptops, desktop computers, smartphones, and tablets to call internationally. Instead of having to dial into the service, they gain more options.

Cheap SMS: Just like how Localphone offers international phone calls, they also offer text messaging. While rates vary depending on who you text, messages can be much cheaper than standard cellular service rates.

International Numbers for Rent: Localphone also offers a solution to people that need to have a local number of an international place to receive calls. People can rent a phone number so others overseas can reach them. They can make calls with local rates, saving money when reaching out to those they need to speak to over the phone.

What This Service is Missing

Localphone jumped on the opportunity to offer a needed service at the time. And, still, it offers great rates to call internationally. However, there are VoIP providers that offer all that Localphone offers and more. One such example is Global Call Forwarding. For instance, virtual phone numbers, unlike the numbers used by Localphone, are numbers you can purchase for use on any phone line. But, on the contrary, you get to keep your number. This makes it more effective to do business as people in other areas can memorize and recognize your local virtual number.

Plus, these numbers can be completely customizable, unlike Localphone calls that only offer the option to make outbound calls. For example, you can use features like call recording, personalized greetings, unlimited extensions, voicemail to text, and so many more with local virtual phone numbers. Finally, virtual phone numbers from Global Call Forwarding offer all the features you need, plus they still save money on international phone calls. So, if you’d rather have your own phone number, utilize all the features you need, and save money, consider virtual phone numbers rather than Localphone.

Getting Your VoIP Phone Number

Think that a VoIP phone number is the right solution you need to save money on international phone calls? Get your local VoIP number today from Global Call Forwarding. To learn more about the service and available features, contact us today.

Zoiper Softphone Not Working? How To Fix

9th August 2019 blog, Cloud Telephony

Do you pay for Zoiper softphone for your commercial business to reach local or international clients? Is your Zoiper softphone not working? If so, you’re not alone. Here at Global Call Forwarding, we hear complaints about this type of software all the time. And, we have a solution for business owners who want a better way to do business with a VOIP phone number.

What is Zoiper?

Zoiper is a softphone application. It is a software people can download to make phone calls using a VoIP phone number. Essentially, outbound calling utilizing the internet delivers greater speed, quality connection, and better international calling prices. Initially, software programs operated on desktop computers. However, you can download Zoiper’s application to nearly any device, making it more popular than most VoIP phone service providers.

Benefits of a Softphone Software Application

Certainly, Zoiper is a convenient and easy choice for many business owners to make. This is because this softphone application offers many benefits:

Ease of Use: Many reviews say they like how easy Zoiper is to use. You simply pull up the application on your phone or desktop computer to begin making your outbound calls. The initial startup is a process involving connecting the software system with your current phone systems. It can take a little while, but most people find the Zoiper softphone pretty simple to navigate.

Cutting Costs: Certainly, one of the main reasons to invest in this type of software is to save costs. Because Zoiper uses the internet to place VoIP phone calls, it can help to reduce charges for international calls. You can use local VoIP phone numbers, which are charged at local costs, rather than at international rates. So, especially if your business does plenty of outbound, international calling, some type of VoIP software is relevant to your needs.

Stay Connected: The Zoiper softphone is an application you can download to any smartphone device. And, it pairs your office business phone system with that of your employees’ cell phones (or work-assigned mobile phones). So, when employees are out of the office, they can still receive and make phone calls, becoming virtually reachable anywhere they go! This can improve customer satisfaction and even increase sales as there are more opportunities for closing.

Zoiper Softphone Not Working
Source: Stockphoto.com O#23559 ID#100042598709

Zoiper Softphone Not Working? Common Issues with Zoiper

While this application is certainly a hit, many people have issues with this softphone app. Some of the common complaints include:

General Problems: For whatever reason, sometimes the application just doesn’t work. This can be entirely frustrating, especially if you’re trying to make important business calls and you can’t figure out how to do so.

No Live Support: Experiencing a Zoiper softphone not working? Well, you won’t be able to talk to an actual human being about the issue and resolve it quickly. That’s because the company doesn’t offer live support, which can make your Zoiper smartphone not working an even bigger issue than it already is.

Connectivity Issues: Even when the softphone application opens up and works, many people experience connection issues from their mobile phones to their work phones. This poses a problem as it’s best to have the option to utilize the features that were already paid for in the office like call recording, voicemail, etc.

An Alternative to Zoiper

Is your ZoiPer softphone not working and you’re sick of running into all the issues without a live support department to help? There is an easier way to get and manage a VoIP phone number. At Global Call Forwarding, you can utilize our online platform to buy as many VoIP phone numbers as needed. Whether you need local, international, or toll-free numbers, you can get them accordingly. And, you will still benefit from great pricing so that you save money overall. Plus, you will be able to use a range of great phone line features in accordance. To learn more about getting started with a VoIP phone service that puts its customers first, contact us today!

Best Sales Strategy for an International Finance Bank

5th August 2019 blog, Sales Management

Do you work as part of the marketing department for an international finance bank? Whether you’re employed by a national finance company or corporation bank, boosting sales through optimized advertising is key. 

In this guide, however, we won’t be talking about the typical ways of increasing the number of leads through having a well-honed sales team. Nor will we cover the in’s and out’s of crafting clever advertising that gets results. Instead, we will take a look at a relatively simple concept: how virtual phone numbers can impact the success of your international finance bank. 

How Virtual Phone Numbers can be Beneficial for your International Finance Bank

Virtual phone numbers have been evolving with the latest developments of telecom and modern computing. Thanks to their enhanced functionality over traditional communication solutions by phone, virtual phone numbers can greatly benefit your international finance bank.

Broad Access

While we live in a modern era of telecommunication, not every caller can reach your international finance company. By accommodating every customer regardless of their ability to communicate from outside of their country by phone, you exponentiate your sales results. 

The best way to remove barriers of communication is by incorporating virtual phone numbers in your business model. Virtual phone numbers enable callers to call your international finance bank without incurring long distance fees and service blockages – two factors that can influence how likely a customer is to transact with you.

Professionalism

Businesses that deal within finance can’t afford to appear out-of-step with technology – particularly if your competitors are dedicated to appearing more professional. By using toll free phone numbers, your international finance bank gains two advantages of professionalism: First, your organization pays for each call made to the number. Second, numbers with a toll free prefix immediately impart a professional aesthetic that customers associate with high-volume professional enterprises. 

Selecting Your Target Markets

Being able to directly call your leads and prospects with outbound calling is a pivotal sales strategy. However, you’re probably aware that broad cold-calling campaigns can bring less-than-stellar results. The secret lies in narrowing the scope of your intended target market by appealing directly to your potential customer. How? With local access numbers from Global Call Forwarding. 

Global Call Forwarding offers virtual phone numbers in over 140+ countries around the world, with innumerable cities and regions included. This means that your international finance bank can target hyper-specific target markets with virtual phone numbers that have the same country/area codes customers are familiar with. This aids in the localization process, particularly when your customer base may only want to do business with domestic entities – or organizations that they perceive as “local.” 

Virtual Offices

The days of having multiple branch offices spread out around the world are no longer necessary. Thanks to the advent of “virtual offices,” customers simply aren’t required to handle their business in-person. Virtual offices are simply a method of approximating the same level of service that a brick & mortar location offers by leveraging Internet-based technologies. 

This is especially true for big-name corporation banks and national finance corporations. Customers that want to open up accounts and get loans at these institutions can do so without stepping foot inside a brick & mortar location. Of course, speaking to your international finance bank’s representatives directly over the phone is still an important part of doing business. And virtual phone numbers are the key to driving sales and taking care of customer concerns, all in one solution. 

Sales Strategy for International Bank
Source: Stockphoto.com – O#100204681922ID#100186088462

 The Best Virtual Phone Numbers for your International Finance Bank

As you’re probably wondering, what makes Global Call Forwarding such a great service provider for international finances banks? Especially when there are literally hundreds of companies offering what appears to be the same basic service, Global Call Forwarding sets its service apart with top-tier features and add-ons. These include:

  • Extensive Experience: For more than two decades, Global Call Forwarding has provided enterprise-level, startups, and SMBs with the best in telecommunication.
  • Instant Access: When it comes to sales, the best strategy is immediacy. Thankfully, working with Global Call Forwarding enables your business to start using virtual phone numbers quickly. The subscription process only takes a few minutes to select a business phone number for your international finance bank. 

How To Improve Lead Generation Services with Virtual Numbers

5th August 2019 blog, Marketing

Growing your business is directly linked to the strength of your lead generation services. With no new leads, your company must rely on a well-established customer base. This is something that’s unlikely to be sustainable in today’s fast-paced economy. Whether you outsource your lead generation services to a company or use an in-house sales team, there is a solution: virtual phone numbers. 

Virtual phone numbers can improve the quality and quantity of your leads in a number of ways. This is thanks to the versatility of cloud-based communication technology available through Global Call Forwarding. In this article, we’ll cover a number of methods to improve lead generation services, including

  • Tracking Where Your Leads Are Coming From
  • Better ROI for Marketing Campaigns
  • Testing New Markets
  • Dedicated Phone Lines for Customer Types

Tracking Where Your Leads Are Coming From

Knowing where your leads are coming from is important to determine where your marketing efforts should be focused. After all, if your lead generation is only providing low-volume or poor-quality leads, what’s the point? Conversely, if your lead conversion rates are better through certain methods, delegating more effort can grow your business. 

Virtual phone numbers offer the option of tracking the metrics of inbound call data. This can be done through the virtual phone number provider’s interface/ dashboard. Similarly, using a virtual phone number dedicated to only one type of marketing campaign (ex. social media) can help you pinpoint accurate data.

Better ROI for Marketing Campaigns

The more you market, the greater the reach for your brand. To get a better ROI, 

Global Call Forwarding offers affordable payment plans and services geared towards businesses of all sizes. However, considering there are no unlimited marketing budgets, virtual phone numbers can be a creative marketing tool for your business with low overhead costs. Furthermore, virtual numbers are simple to implement, can be used on nearly any device, and require minimal training. 

In essence, virtual numbers enable your business to gain a wider audience at a lower cost than other advertising methods. 

Testing New Markets

Like it or not, but improving lead generating services requires risk through trial and error. After all, if you knew exactly which methods worked to improve your sales, you can make better organizational decisions. Virtual phone numbers cost little to begin using. Also, they can be ready to use within 24 hours or less. For these reasons, your company can try out new target markets instantly. And if you discover potential in a market, you can scale your efforts. And vice versa, for poor-performing markets, your company gains the knowledge of where its brand presence is weak.  

Lead generation with virtual phone numbers.
Source: Stockphoto.com – O#100080152424 ID#100186088462

Dedicated Phone Lines for Customer Types

Virtual phone numbers are available in a wide variety of types. These include geographic numbers, toll free numbers, ITFS numbers, DID numbers, UIFNs, vanity numbers, and more. Similarly, Global Call Forwarding offers a wide variety of add-ons that enhance how inbound and outbound calls are processed. Let’s look at a couple examples, as each organization is different and can use its creativity to improve lead generation:

  • If you want to dedicate a direct line for your international and domestic sales teams, this is possible with virtual phone numbers.  
  • For directories of your business’ departments and individual staff members, using a PBX is a smart solution. Short for Private Branch Exchange, a PBX can enable customers to self-select through a directory system by phone. This helps customers find the person or info they need to guide themselves down your sales funnel. 
  • Depending on whether a caller is a previous customer or a new one can help improve your sales. Based on the type of callers, you can offer private customer-only lines for troubleshooting and account advice. For new customers, you can assign a virtual number dedicated to nurturing new contacts. To boost the quality of your leads, you can offer a private line of virtual phone numbers for more dedicated service (i.e. B2B, large enterprise contracts). 

What Makes a Good Customer Service Agent

5th August 2019 blog, Customer Service

As you may be aware, competent call center customer service agents are hard to find. And it’s no wonder, as dealing with the needs of customers can be a daunting task. In order to be the best customer service agent, they must have the right personality, skills, and adequate training. Because customer service directly impacts revenue and how your company is perceived, building the best customer support team should be a top priority.

This article will cover the traits you should be looking for when hiring new customer service agents. It will also cover those that you should emphasize when training your team. 

Patience with the Customer

Perhaps the primary trait you should foster with every customer service agent in your company is patience. Being able to handle the pace of each customer’s unique situation can lead to a positive customer service experience. This is especially important when callers may be irate, confused, or unknowledgeable. Those at your inbound call center should know that each customer simply wants their problems solved in the most efficient way possible. Unclear issues should be explained in a level-headed manner without assuming that a customer’s negativity is in any way a personal attack. To develop patience, part of every customer service agent’s call center duties should be focused on resolving problems with empathy. 

Clear Communication

Part of being a good customer service agent is clearly communicating what callers are trying to get across and responding in ways that ultimately make sense to each caller. This includes company protocol, grasping the issue at the heart of the call, and troubleshooting technical aspects beyond their grasp. This is especially important for tech-heavy industries, where simple definitions and explanations can be used without delving into jargon and complexity. However, when the occasion calls for it, your customer service agents should be able to explain more advanced concepts that are understandable for all levels of comprehension. 

what make a good customer service agent?
Source: Stockphoto.com – O# 100062207713 ID#100186088462

A Positive Attitude

Moods are infectious. Therefore, having your customer service agents focus on projecting a positive outlook and looking on the bright side is paramount to success. This can be difficult when customer service agents encounter constant negativity, especially when customers despair at their problem, or maybe at their wit’s end. First, part of call center duties should include the ability to uplift callers and gradually shift their thinking as inquiries are solved. Try to see part of the job description as being a well-spring of positive emotions. For instance, you may want to train your agents to take callers on a journey towards happiness; at first, a caller may be upset, but as the problem nears resolution, a positive outcome can be reached – even better and more efficiently than a caller realizes. In a fast-paced world where callers may feel that it is them vs. the world, encountering a positive, smiling voice on the other end of the phone can be a breath of fresh air. This is something that reflects well on your company’s public image. 

Be Creative with Your Solutions

Customer service agents should be trained and rewarded for using their creativity when it comes to problem-solving. Being able to provide customers with uniquely tailored solutions to their problems and understanding the frame of mind that they present requires the ability to think beyond standard procedures. Encourage your customer service agents to come up with their own ways of troubleshooting problems. For instance, if a customer continually has problems with their billing, a customer service agent can suggest ways that fit how the caller prefers to do business. This, of course, requires that your customer service agents have a deep knowledge of your business, as the more you know, the easier it is to see a wider range of options for any given obstacle. When these dilemmas present themselves, agents can devise solutions that may call for out-of-the-box thinking when particular issues arise. 

How to Get a Toll Free Number for KaiOS

2nd August 2019 blog, Business Phone Numbers

KaiOS is an emerging phone software system. It allows people to use smartphone applications in locations where they would otherwise not be able to. With this emerging software comes the need for various calling features that toll free numbers provide. So, how do people with these types of phone systems get a toll free number for KaiOS? In this article, we determine what KaiOS is and its benefits across the world. We will also cover how people with this phone software can benefit from and use toll free numbers for KaiOS.

What is KaiOS?

KaiOS is a phone software system that is intended to help people across the world get the most from their cellular devices. In many countries, smartphones are still not accessible to every person. For example, in India, most people have cell phones that aren’t touch screen and use a standard keypad. Seeing that these individuals don’t have access to internet applications and search accessibility, Google wanted to provide a new software system with the option of uploading onto these phones. So, with a fund of $22 million, the KaiOS software was developed. Since its beginning, the software system has brought more applications to people who would otherwise not be able to access these types of platforms. And, it continues to grow as a leading software system in India and other countries. In these countries, it has even surpassed Apple IOS systems.

The Benefits of a Toll Free Number for KaiOS

This software can be uploaded to outdated and non-smartphones because it doesn’t take nearly as much memory as other software; only 256MB. This means almost anyone who has a phone can download the software to begin using web-focused applications like WhatsApp, even though they don’t own a smartphone device. Plus, it can connect through various connection options like 4G, LTE, and can even process payments using NFC. Additionally, it can pair devices so they may utilize WIFI. It even has the option of being SIM card compatible. Finally, phones downloaded with the KaiOS system are relatively affordable. So, almost anyone can benefit from using the internet on their phones without having to fork over high monthly fees. For example, one KaiOS option in India called the Reliance’s JioPhone costs only around $20.

The Growth of the KaiOS System

Just like other software systems, KaiOS has an application play store that’s built by HTML5. This allows for the building of various applications that can be utilized on this software system. This allows applications to be created and utilized without a high demand for additional resources. Plus, since KoiOS can work across a number of phones like Nokia, Alcatel, and Reliance, their applications can be universally downloaded. So, app builders only have to make one type of application for it to work on any of the types of phones that KaiOS supports.

Toll Free Number for KaiOS
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The Applications Used on KaiOS Systems

(PSo, what types of applications can the KaiOS system support? While the same applications we use on our smartphones may not look or act like the same on KaiOS, the basics of these applications are still there. Some examples of applications you’d recognize on both smartphones and phones with KaiOS software may include:

  • Youtube
  • Facebook
  • Twitter
  • Google Maps
  • Google Assistant
  • WhatsApp
  • And even some games like Danger Dash

In addition to these applications that you’d recognize, there are some applications built specifically for the KaiOS system. Some of these include weather checking applications and even a QR scanner for help with barcode scanning.

Who Does KaiOS Benefit?

Essentially, this phone software system was developed to get people web-based applications in countries where smartphones still aren’t the norm. But, it can also work well for those who don’t like the functionality of a touch screen. Or, those who simply don’t want to hop on the mainstream smartphone wave. With a toll free number for KaiOS, you get all the regular applications you would use on a smartphone. An additional benefit is a functional device that still offers many conveniences.

Additionally, many people like this type of software for their grandparents or kids. This is because it’s easy to use and regulate for older and younger generations. If you’re worried that your children may spend too much time on their smartphone or that your parent/grandparent may be confused by all the options on a smartphone, a KaiOS phone may be your easiest and most effective solution.

Getting a Toll Free Number for KaiOS Phones

If you do business from a phone that runs off of KaiOS, you may want to take advantage of the features of a toll free number. Virtual phone numbers allow you to make calls from an 800 number. They also ensure that the people you call don’t have to pay a thing. Plus, these numbers are customizable, so you can choose one that is easy to remember and that helps to brand your company.

Choosing Global Call Forwarding for Your Toll Free Numbers

Getting a toll free number on your cellular phone with KaiOS is as easy as giving us a call and getting started today! Choose your telephone number and we’ll route it to your cell phone in minutes! Contact us today if you have additional questions about our toll free numbers for KaiOS phones!