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Aren’t we all glad we have smartphones that make it easy to get things done within a few taps?
There’s an app for almost everything these days. And this rise and acceptance of apps have made it easier than ever to take your business with you wherever you go.
From sending out important emails to checking business reports to engaging with your professional and social network. You can get all of this done by converting your phone into a business powerhouse.
Business Phone Apps to Help You Do Business On-the-Go
We’ve put together a list of business phone apps you should have to improve productivity and efficiency. We’ve divided our list of business apps into the following main categories:
Obviously, you do not need every app in this (rather long) list but try them out and find ones that work best for your needs.
Business Communication Apps
Communication apps include voice, video, chat, messaging apps, and softphone apps. These business apps help you communicate effectively with team members and your network whenever required and through preferred channels. Here are the top communication apps for business:
Business comes with a lot of document and file-sharing. And so, to breathe through the chaos, you will need file creation, storage, and management apps that will help you create and build with the best tools and share it with the right people. Here are the best file creation and management apps for business:
File & Content Management
Microsoft Office (OneDrive, Word, Excel, PowerPoint)
When managing multiple teams and projects, it becomes crucial to see the bigger picture and get a visual understanding of the progress your team is making. After all, where would we be without our checklists? Here are the top business apps for project and task management:
Finally, it helps to have tools that can help you take quick notes, track time spent on tasks, set reminders, check your finances, and so on. These tools can help you be productive and efficient. Here are the top business apps to increase productivity:
With other business-related systems and tools, you need to test these business phone apps to find ones that work best for your business needs. Some may require subscriptions, so you will need to judge if they are worth the price.
But a word of caution: while you work to make your phone business-friendly, remember to maintain a healthy work-life balance and switch off during off-hours. Toxic productivity can lead to overworking, burnout, and exhaustion. And that does not help you be your most productive and best self.
That being said, take time to find tools and apps to increase productivity, manage tasks effectively, and help you do your job well!
Call center trends are changing, and managers and agents should be aware of the upcoming shifts that will be taking place. Here are the 2025 call center trends to keep in mind when looking for ways to improve your contact center’s capabilities.
So, what’s new in the world of call centers? Since the COVID-19 pandemic, we’ve observed a focus on remote working and virtual communication possibilities. Call centers had to adapt to these changes as well and use virtual call center software to stay connected and continue working efficiently. Additionally, we’ve noticed a rise in AI, automation, and chatbots, all meant to reduce the burden on agents while continuing to offer high-quality services.
Here are the top 2025 call center trends your business should be aware of and consider implementing:
1. Cloud Communication Solutions
Cloud communication is one of the most important call center trends with confidence in the cloud rising. UCaaS and CCaaS are two main cloud communication solutions available to businesses and call centers. UCaaS streamlines internal communication and collaboration while CCaaS improves customer interaction. Combining UCaaS and CCaaS solutions can give your help your call center shift to the cloud seamlessly.
2. Remote Work
The pandemic made remote working a necessity, and that led to the remote work trend. The ability to work from home (or any other location) may just mean the end of traditional on-premise call centers as we know it. And this brings us to the virtual call center software. Such software makes it possible for call centers to go virtual or move to the cloud, enabling agents to stay connected no matter their location.
Furthermore, your business can save on infrastructure, equipment, and utility costs. However, managing remote teams can prove challenging. Advanced virtual call center tools can help ease these concerns by making it easy for managers and teams to connect. Additionally, managers can use tracking or call recording software to oversee agent behavior and performance. Some common examples include call whispering, call barging, etc.
3. Artificial Intelligence
According to a recent report by Finances Online, the use of AI can help improve agent satisfaction, efficiency, and productivity as well as customer satisfaction.
Whether AI will overtake human customer service representatives or not is still in question. But for now, AI and human agents can work in tandem. While artificial intelligence has yet to become as capable as human agents, AI is improving every year. One of the growing call center trends is the increasing use of artificial intelligence software in terms of smart routing, multichannel support, automated processes. More on all of these below.
4. Automation & Self-Service Tools
Automation allows agents some wiggle room and can reduce their burden. In some cases, AI can help filter out simple queries so that agents can focus on more complex customer needs. We’re talking about using CMS or CRMs that automate processes and update information, so that everybody on the team has the right and most recent information. Some common automation tools and processes include:
By providing self-service tools — where customers can get information or resolve issues on their own — you can cut down the time agents spend on repeating simple, mundane tasks and services. For example, something as simple as signing up online, have an online guide to show how. This can reduce the number of calls coming in for sign-up help.
5. Omnichannel Communication
Customers are expecting multiple communication channels. And so, if you only offer phone and email, you need to start offering other services. Think: live chat, chatbots, video, text messaging, etc. This allows your business to connect with a wider range of audiences and meet your customers where they are. You may even consider jumping on social media platforms and engaging with customers actively and in real-time.
The main reason to adopt cloud IVR and smart call routing is to reduce call wait times. Most people understand the struggle of waiting in long call queues or being bounced around from department to department. All of this to get an answer to a simple question.
Whether it is one of the top call center trends or not, businesses should continuously strive for shorter wait times for their companies. Here is where cloud IVR and advanced routing strategies come into play. Cloud IVR uses automated responses to greet callers and identify the purpose of their call. Then, based on their response, the IVR transfers the caller to the right department or assists them through pre-recorded messages and processes.
Another way to reduce wait times and to help callers reach the right department quickly is through call routing strategies. What strategy will work for your business depends on what you want to achieve and how your business offers sales and support. For example, do you want to offer 24/7 support or adopt the Follow the Sun model for customer support? Do you have high call traffic or fluctuating traffic? Do you have support and sales teams in multiple locations? Smart routing strategies include:
You may even choose to offer voicemail and callback options for customers who do not want to wait in line and are willing to receive a call from your company at a later time.
7. Call Metrics & Analytics
If your call center isn’t already tracking and analyzing call center metrics, you risk falling behind. The best way to identify how your call center is performing is by tracking metrics and KPIs. Common call center KPIs include:
You are probably aware by now that customer satisfaction is one of the top priorities of any business, but what about the satisfaction of those employees who directly deal with those customers? Many companies often neglect and forget their call center agents.
It is important to realize that customer service agents are the backbone of any company because they are the face of your company. If your agents are unhappy, then your customers will certainly not be happy to deal with them.
You can improve their overall performance by offering moral and psychological support for your agents. After all, dealing with angry customers all day does take a great deal out of a customer service agent. It is no surprise that one of the top call center trends, therefore, is focusing on EX and making employees feel comfortable and confident in their jobs.
9. Reward Your Agents
There are times when a call center must keep up with large surges in call volume. During these times, agents can become overworked. Call centers have some of the highest turnover rates in any job. To combat this, call centers can look to ideas from management on how to keep employees motivated during these highly stressful and taxing times.
Some ways that you can keep your call center employees excited to come into work is by:
Creating office-wide competitions,
Offering rewards or incentives, and
Recognizing your employees for their hard work.
If you have noticed a lack of motivation in your contact center, try some of these motivating ideas to wake your crew back up and get them back in action. Taking a bit more time to reward these employees will result in happier agents, increased productivity, highly trained and seasoned agents who are loyal to your company, and better overall customer service.
Global SIP trunks can give your office phone system a boost by connecting different extensions through the internet. Let’s have a look at what global SIP trunking is and if your company needs a new phone system.
What is SIP Trunking?
Session Initiation Protocol (SIP) is a means of initiating and sending voice and other unified communications services through the internet. And global SIP works with IP-enabled private branch exchange systems (PBX). A PBX system connects incoming calls with any extension within your company. Before SIP options were available, calls were made through public switched telephone network (PSTN) lines. But now, SIP trunking takes this a step further by enabling the PBX to send and receive calls via the internet eliminating the need for standard PTSN. And so, SIP gives voice over internet protocol (VoIP) capabilities to your regular PBX. It works with virtual phone lines that run through bandwidth data.
VoIP capabilities enable the ability to transmit voice, text, video, image, and other files from one system to another. And companies are increasingly switching to VoIP office systems to streamline and organize their internal and external communications. With global SIP trunks, you can stay connected with your team as well as your customers through different mediums.
How Does SIP Trunking Work?
Global SIP trunks transmit voice, video, text, and other unified communication from one user to the next via the internet. SIP trunks work with VoIP to convert voice signals to digital packets in order to transmit them effectively and accurately. Originally, PSTN cables were used to transmit calls between two to more users. With SIP trunking, users can now deliver calls over an internet protocol instead.
Global SIP trunks can easily integrate within a PBX system, so no additional equipment is needed. This allows them to communicate across geographical boundaries and virtually without worrying about high long-distance calling fees or logistics. This adds more flexibility, mobility, and scalability to a business phone system.
SIP trunks hold multiple SIP channels or SIP lines. Each SIP channel is one inbound or outbound call. Therefore, being able to have multiple channels in one global SIP trunk means that users can place multiple calls simultaneously.
For example, if your provider offers you a SIP trunking service with 30 SIP channels, this means that your business can make and answer 30 calls concurrently. Therefore, your business does not need to invest in purchase phone lines.
Small- to medium-sized businesses are often able to conduct operations effectively with just one trunk. However, how many SIP lines does your business need? This depends on the average number of calls occurring simultaneously. In other words, how often do your teams communicate with customers or business contacts at the same time? Do you have periods of high call traffic often? and so on. Global SIP trunk providers offer a variety of plans to meet varying business needs; these include but are not limited to:
Multiple or unlimited channels
Unlimited channels with a set number of minutes
Limited channels with unlimited minutes
Multiple trunks for various offices (or office locations) within the same network.
Speak with your SIP provider to find the right plan for your business.
Choosing a SIP Trunk Provider
Picking the right SIP provider for your service can help with fast provisioning and successful implementation. You want a SIP trunk provider that understands your business communication needs and can offer the right SIP services for a reasonable price.
Global Call Forwarding offers a straightforward SIP trunking service with 24/7 customer support to get you set up and running efficiently. Our affordable plans and predictable billing means that you have no surprises or hiccups but stable and reliable service.
Want to learn more about our service? Book a demo today or chat with our representatives online!
Benefits of Global SIP Trunks: Changing the Way Your Company Communicates
There are many benefits to incorporating SIP and VoIP into your communication solutions. Virtual communications make it easier to converse through different mediums reliably. And they open doors for your business by expanding your reach and ensuring clients can connect with you from anywhere. Additionally, you can get virtual phone numbers from a SIP trunk provider like Global Call Forwarding that works alongside your virtual office system. So, what are the many benefits of global SIP trunking?
1. Easier on the Pocket
VoIP is known for providing high-quality service at cheaper and more reasonable rates. And it becomes even more worth it when you consider that it is transmitting multimedia files at those rates, something traditional lines cannot do.
2. Supports and Encourages International Calling
For businesses with an international clientele, this service can help reduce your long-distance calling charges. And this is simply because the call is routed over an international call forwarding service through the internet. You can get virtual numbers such as toll free numbers or local numbers.
3. Offers Unlimited Number of Channels
SIP trunks host an unlimited number of channels so you can use it no matter what your bandwidth is. Sold in smaller quantities, these lines are easy to set up and more cost-effective than traditional lines which sell in bundles of 23. And you can have multiple virtual lines running through the system.
4. Improves Scalability
SIP trunking also allows you to scale up or down easily as lines can be added in gradually based on your need and convenience. And, you can increase capacity at any time.
5. Reliability
Since SIP services work on broadband internet connections, they can enter and cover different geographic areas. And so, with SIP, you can set up and manage unlimited geographic and non-geographic numbers. This is perfect for companies with remote offices and employees.
6. Helps Adopt the Follow the Sun Model
Use global SIP trunking to smoothly switch to the Follow the Sun model, a customer service approach aimed at offering 24/7 global customer support.
Improve Communication Systems With Global SIP and VoIP
Global SIP trunks don’t require a lot of new and expensive equipment and are very easy to set up. You can contact an ISP or SIP provider to learn more about how you can use global SIP trunking to support your business. Enhance your company’s communication system with SIP and VoIP today.
We live very digital lives. Almost everything we do has some connection to the online, virtual world. Emails, e-commerce accounts, work/office accounts, social media, smartphones, and even smart home systems. And so, it’s never been more important than now to talk about internet privacy and how you can protect yourself when online.
Why Internet Privacy is Important
Not everyone spends time paying attention to every move or decision they make when they’re online. Others become victims to scams from people pretending to be from big companies, banks, etc. And it all starts because they snatched your contact information and profile at some point when you were online. Hacking cases have increased over the years with hackers finding new and creative ways to get into your accounts and locking you out of them. And with a lot of our sensitive information being stored on the cloud, we need to be more careful. Here are some ways you can protect your internet privacy:
1. Have a Variety of Passwords and Have Passwords Everywhere
Every account you make or sign up for should be protected by a password. However, no matter how tempting and easy it seems to have one password for all accounts, don’t do it. Have strong and different passwords for different accounts. Use characters, numbers, words that cannot be easily associated with you, and make them long. Accounts with weak passwords are easy to break into and hack. Lock your phone, computer, laptop, and all other devices with passwords or codes.
2. Keep Your Main Email Address Private
This not only helps you avoid scam emails and calls but also ensures your email isn’t sold to telemarketers or hackers. Similarly, you may want to keep your personal phone number private as well. It’s wise to create a separate email account for online shopping purposes so you don’t have to share your main account.
3. Know Which Sites are Tracking You
When visiting websites, your browser discloses information about you, your surf history, and preferences. This can be used to later profile and target you for marketing purposes. Some believe that surfing the web through Incognito mode will prevent tracking, but that’s not true. You would need to use special tools like Kaspersky Internet Security to evade online tracking.
4. Check Social Media Privacy Settings
Another part of maintaining internet privacy is watching your social media accounts. Check and update privacy settings on social media platforms such as Facebook and Twitter. Social accounts store a lot of information about you. And if not set up to be private, a lot of this information is visible to other users.
5. Review Permissions Asked by Mobile Apps
When downloading a new app for your phone or tablet, they may request permission to access your camera, contacts, files, etc. For some apps, like Instagram, using your camera and files is necessary. But other apps use this information for marketing purposes and more. And so, pay attention when giving permissions to new apps.
6. Be Careful With Web Browser Extensions
Do the same for browser extensions. They too ask for permission to access your information and storage, and spying tendencies. Don’t install them unless absolutely necessary.
7. Back-Up Your Data and Get an Internet Security Package
Maintain a continuous back-up of your data just in case it was hacked or your laptop/computer crashes. Also, invest in a malware protector that shields your computer and the internet from malicious activity. McAfee and Norton are common and safe options to stop malicious software and viruses from entering your PC.
8. Be Careful When Signing Up For New Services
Look up the “Terms and Conditions” and “Privacy Policies” for services that you join or use. This will let you know what they do with the information they store. And you can decide accordingly whether you want to continue or dismiss the service.
Protect Yourself When You Are Online
We all know the common rules such as don’t open attachments or links by unknown people and make strong and difficult passwords. But there is more to internet privacy than that. Therefore, it is important to update your passwords and PC software regularly. Utilize anti-virus software and be aware of the different ways scammers creep into people’s accounts. Update your internet privacy and keep your information safe today.
Every company, whether a large enterprise or small business, needs a business phone number to stay connected with its customers. And so, it is important to invest in a business number from a reliable phone service provider. Choose a provider that offers virtual communications solutions. They will keep you perpetually reachable by forwarding incoming calls to a number of your choice. This can be your personal or home phone, or a budget phone used for business. Let’s look at how you can get a business number for a Samsung Galaxy J7.
Business Phone Numbers: A Business’ Best Friend
A business phone number lets you reach customers from anywhere in the world. And a virtual business number gives you the added benefit of eliminating geographical boundaries and time zones. Virtual numbers route calls over the internet and uses international call forwarding to make you always reachable and accessible. Call forwarding automatically forwards incoming calls to a number that you choose. And this number can be located anywhere in the world, which allows you to grow your business in different areas and gain new clients.
And the best part? You can choose from a variety of phone number types. For example, if you are looking to expand your business to a different city, state, or country, you can get a virtual number that is a local number. This lets the customers in that location call your business without incurring any extra or international charges. Or, you can get a toll free number which bills the receiver instead of the caller. Again, this makes calling free for your customers. So, business phone numbers make calling your company easy and keep you within reach.
Using the Galaxy J7 for Work
The Samsung Galaxy J7, released in 2015 as part of Samsung’s Galaxy J series, makes for a good-quality budget phone. This phone is available with 16GB and 32GB storage and runs on the Octa-core 1.6GHz processor with 2GB of RAM. You can get this phone for as low as $199 at Best Buy, which makes the phone a smart choice for a business phone. You don’t need your business cell phone to do a lot but you should have good storage, a decent processor, and reliable service.
Ready to Get a Business Phone Number for Your Samsung Galaxy J7? Global Call Forwarding Can Help
Global Call Forwarding makes it super easy to get a business phone number for any phone, including the Samsung Galaxy J7. Just go through the sign-up process and you’ll have your number ready to use within a few minutes! To get a business number with Global Call Forwarding, follow the below steps:
Step 1: Go to our website: globalcallforwarding.com
Step 2: On the top left, under “Select Your New Phone Number,” enter details for the type of number you need:
Country code
Type of number (choose from “Toll Free,” “Mobile,” “Universal Toll Free (UIFN),” city/state area code, and so on)
Then, select a number from the available options or select “Port/Transfer My Number” to port an existing number
Step 3: On the right-hand side, under the “Forward Incoming Calls To” section, select the code for the destination number and enter the number. This is where you would like to direct your incoming calls.
Step 4: Then, click on “View Rates” and review the plans offered: “Basic,” “Value,” “Power,” “Premium,” “Enterprise.”
Step 5: Once you’ve selected a plan based on the number of monthly minutes required, review optional features and add-ons offered, such as Rollover Minutes, Call Recording, Outbound Calling.
Step 6: Fill in any additional contact information required, agree to the “Terms and Conditions” and then complete your submission.
Once submitted, a customer service rep will be in touch with you to review any other information required. And then, within a few minutes, you will have a business phone number for your enterprise.
Need More Convincing?
Still not sure if your company can benefit from a business phone number from Global Call Forwarding? Reach out to us at 1-(888)-908-6171 or “Chat With Us” through our website to learn more.
The largest country in both South America and Latin America, Brazil has a population of over over 214 million people. Due to mass immigration over the years, this country is one of the most multicultural and ethnically diverse. As a result, it’s an excellent market to tap into. With today’s global business market, not choosing an international presence for your business can be a huge mistake. What should you keep in mind when calling Brazil as your business expands?
Why Create A Presence In Brazil?
Brazil, the largest economy in all of South America, has been continuously expanding its international presence. Brazil’s most prosperous industries include tourism, agriculture, forestry, and coffee. The technology sector is also gaining significant interest in Brazil as well. Sectors such as data science, analytics, product management, and development are gaining prominence. Despite the political instability, Brazil is making strides in its tech industry and tech companies are looking to expand their branches within the country.
Businesses are now using the internet to extend their reach to include Brazil. Brazil’s youth and millennials are making the most of online businesses by investing in and supporting them. To expand your business to Brazil from an international country, a virtual phone number is a great way to start. Getting a Brazil phone number will not only build trust with locals but also gives your business an international presence.
Most of Brazil’s modern technology is located in the central/ southern regions. The north/ northeast regions, on the other hand, lack basic analog PSTN telephone lines. Brazilian numbers have an eight-digit number for landlines with a two-digit area code and a nine-digit number for mobile phones. However, when calling Brazil from an international number, you must first enter the international access code from the calling country. For example, 011 from the United States or 00 from Europe. Then, enter Brazil’s country code +55, followed by the two-digit area code, and then the eight- or nine-digit number.
Brazil ranks sixth in the number of internet users worldwide. Most Brazilians use mobile and VoIP services instead of landlines. Many technologies are bringing broadband internet to customers through DSL, cable, and 3G/4G services. This means that users are continuously active on the internet. Therefore, investing in a virtual phone number for your business will help you create and maintain a virtual presence in Brazilian markets.
How A Local Number Can Build Trust
Virtual phone numbers will bring you closer to your customers by encouraging them to trust your company. Customers are more likely to call a local number as they do not have to pay extra for the call. Calling local numbers is feasible, less expensive, and time-saving. Therefore, having a local phone number makes your company more approachable to your customers.
Customers, or potential customers, are wary of numbers they do not recognize and most will hesitate to answer those calls. Therefore, when calling Brazil, having a Brazilian virtual phone number will give you an advantage. Brazilian virtual phone numbers are local or toll free numbers with Brazilian area codes. Calls to these numbers are forwarded over a cloud-based system to your business lines. This allows you to connect with Brazilian customers, even from outside the country.
Where Can You Get A Brazilian Virtual Number?
Virtual phone numbers from Global Call Forwarding come with a variety of features such as call forwarding, call recording, simultaneous ringing, time of day routing, and more. Purchase your Brazil local numbers today!
To obtain a Brazil virtual number, follow these steps:
Go to the Global Call Forwarding website.
Then, select Brazil in the top left selection box for “Select Your New Phone Number.”
Next, select the type of number you want.
Choose from Toll Free, Toll Free (mobile accessible), Universal Toll Free (UIFN), Mobile (SMS Optional) or Geographic.
Follow the prompts related to that number.
Enter your destination country and number on the right.
Pick a plan by clicking “View Rates & Try For Free.” Select any optional features you need.
Finally, enter your contact information and account type.
Agree to the Terms and Conditions and click “Try For Free.
Have you recently been called by a number starting with 855? If you have, perhaps you’re wondering if an 855 number is the same as a toll free number. Or, maybe you’re wondering if you can use this prefix for your own toll free business phone number. Find out more about this relatively new phone number prefix. And, how to get a vanity phone number that starts with 855 for your own use.
What is an 855 Number?
Is 855 toll free or is it an area code for a specific region? Well, the answer is that all 855 phone numbers are toll free numbers. In reality, they’re used just like other toll free 1-800 numbers. So, they’re free for people to call. And, those who use them typically purchase from a telecom company that carries them. Likewise, this includes custom 800 numbers from vanity number providers.
People use toll free numbers for many reasons. All in all, they’re a great outlet for providing a freeway for consumers to call businesses. Plus, they provide an affordable way for businesses to offer memorable, personalized, and credible phone numbers.
When was the 855 Number Created?
For many decades, 800 numbers have provided callers with an economical way to reach businesses by phone. As a result, it isn’t possible for toll free numbers to exclusively have the 800 prefix. Over the years, new 800 prefixes have been established to increase the number of toll free numbers available. Of the seven 800 toll free prefixes to choose from, 855 is one of the most recent (introduced in 2010). Only the 844 toll free number prefix is newer.
If you have a business, you can purchase your very own vanity 800 numbers. This way, you can take advantage of all the benefits of a toll free number including:
1. Customization
You can set up your 1-855 number with any 7-digit phone number available. This allows for great customization. Therefore, you can establish a phone number that’s relative to the alphabetic symbols on the telephone keypad. For example, if you have a towing company, you can choose a number like 1-855-869-2277. This number associates with the alphabetic symbols on the telephone keypad, TOW-CARS. When you choose an 855 number that translates into words, you give your customers an easy-to-remember number. This way, they’ll keep your number in mind and more likely to call you when they need your services or products.
2. Credibility and Reliability
Toll free numbers are typically associated with credible companies. Think about it; would a spammy business offer customers a free way to reach them? And, foot the phone bill themselves entirely? No, they wouldn’t. So, giving your business an 855 toll free number is a great way to build credibility instantly.
3. Wider Reach
Because toll free numbers are national, they give your customers a free way to reach you from anywhere in the country. This expands your business phone line reach substantially if you’re currently using a local number.
4. Toll Free Means Free
Overall, the best benefit of having a toll free number is offering a free way for customers to reach your business. When you provide a free way for people to reach you, you’re likely to have more people calling. And, when more people call you, you have more reasons to sell your goods and services. Plus, you give your business a better way to offer customer service solutions. After all, no one wants to have to pay to call a company – especially for customer service needs.
5. Become Easier to Reach
A customer-business connection is crucial for business growth. If customers have trouble reaching your business, they will look elsewhere. By using an 855 toll free number that is nationally recognizable and reachable, you make it easier and free for customers to call your business for inquiries and customer service.
6. Improve Brand Awareness
By using a toll free number, people from the country or state can contact your company without worrying about incurring long-distance charges. You can advertise this number across the country through billboards, emails, social media platforms, and more. This increases brand awareness and visibility as more and more customers learn about your business. If you want to brand your business identity to your target market, you may even consider vanity numbers for marketing.
How to Get a Phone Number for Your Business
If you’re convinced that an 855 toll free number is what you need for your business, you need to determine how to get one. Overall, there are many ways to get toll free numbers. For example, toll free number brokers and even your current business telephone service provider. However, these service providers may involve unexpected fees, inconvenient set up times, and unexpected hurdles. So, if you’re looking for an easy, affordable way to implement toll free numbers into your business, consider virtual toll free numbers from Global Call Forwarding.
Get Your Toll Free Number Today
Global Call Forwarding offers toll free numbers from all 7 of the toll free prefixes. If you’re interested in purchasing your own 855 number, learn more about toll free numbers on our website. And, contact us to tell us more about your toll free number needs.
Bluegrass Cellular is a leading cellular company in the state of Kentucky. So, if you use this cellular company as your business phone carrier, you may be looking for more options. Furthermore, if you want to call people in other areas of the state, you may need more than one number. Or, a different number with another area code. But, you don’t have to switch from Bluegrass Cellular to have these options. In this article, we discuss a way for Bluegrass customers to get the most out of their business phone.
Some Information About This Kentucky Phone Provider
Beginning in 1989, Bluegrass Cellular has always set people up with phone line services. People living in this state still have the option of bigger, nationwide providers. But, because of the benefits of this provider, they’re still thriving regardless of nationwide competitors. This is due to a number of advantages this company brings to the table. For example, in 2014, they were named one of Kentucky’s best places to work. Furthermore, they make efforts to improve their community. For instance, they offer scholarship opportunities to Kentucky high school students. In 2019, they plan to offer twelve scholarships of $1500 each to Kentucky high school seniors. Finally, with a superb customer service department, customers can reach their local service provider quickly and effectively. So, there’s no wonder why customers of this company don’t want to switch. And, this is why they choose Bluegrass Cellular over bigger, nationwide carriers.
Bluegrass Cellular and Virtual Phone Numbers
If you have Bluegrass Cellular, you probably have one phone number that reaches your Bluegrass device. But, if you do business on your mobile phone, you may need more than one phone number. Or, the ability to transfer calls, record calls, personalize greetings, offer phone extensions from the same number, and more. Unfortunately, Bluegrass Cellular doesn’t offer a simple solution to doing business on mobile devices. However, fortunately, there is a simple solution to these needs without having to switch from Bluegrass – virtual phone numbers.
Virtual phone numbers are creating an easy way to set up business phone systems. That’s because they don’t require a business phone. They can offer the same functionalities that phone services on business VoIP systems offer. But, they can do this all from your personal cell phone device. Basically, virtual phone numbers use the internet, rather than traditional wiring. This gives them the capability to pair with phone systems. And, connect effectively with phone lines all over the world with great quality.
Pairing Your BlueGrass Device With Virtual Phone Numbers
Using your Bluegrass device, you can add a virtual phone number service, like the one from Global Call Forwarding. But, you can still keep your Bluegrass Wireless phone number and service. This way, you can utilize your mobile device for business and your personal Bluegrass number for personal needs. As far as compatibility, the virtual phone numbers from Global Call Forwarding are compatible with all Bluegrass Cellular devices. Plus, they can pair with a phone number with any Kentucky area you want. Some of these include:
502 area code phone numbers
859 area code phone numbers
270 area code phone numbers
606 area code phone numbers
Overall, virtual phone numbers can solve a number of problems. They can help to provide a simple, affordable way to purchase Kentucky area code phone numbers. And, they can offer a simple solution to business phone systems by pairing with mobile devices.
Choosing Global Call Forwarding for Bluegrass Cellular Devices
Have Bluegrass Cellular as your Kentucky phone service? Want to do business from your Bluegrass cellphone or tablet without having to switch services? You can with virtual phone numbers through Global Call Forwarding. To choose from all of our business phone features and develop your unique phone plan, check out our website, https://www.globalcallforwarding.com/. And, contact us today to get your Kentucky virtual phone numbers.
As your business grows, you may notice that your current phone number can’t handle the influx of new customers. Or maybe you’re missing out on customer calls because you’re using a landline and your customers are upset that they have to pay to call your business in order to make customer service calls. Perhaps you don’t want to take business calls on your personal phone line anymore. When these thoughts begin to creep in your mind, it’s time to think about getting a separate business line. Doing so can help increase customer loyalty and business credibility.
Benefits of a Toll Free Number for Customer Loyalty
So what is the best option for a separate business line? A toll free number has several benefits for a small business. The number one benefit of a toll free number is that it is a great way to begin building a loyal customer base.
Toll-free numbers or 1-800 numbers, as you may remember them as, grew in popularity in the 90s, but they are still prevalent today. One of the reasons is that they are a free way that your customers can make customer service calls to your company with. A toll-free number also gives your business the ability to reach a national audience no matter how small your company is.
So how does a toll free number build customer loyalty?
Recognition
Toll free numbers are easily recognizable, and therefore people have an ingrained trust of a business with a toll free number. Toll-free numbers have been around long enough that people know that they won’t get charged for calling one and therefore have no qualms about making a phone call to your business when they need to.
Branding
Toll free numbers were created to serve the people of the business that uses them. It also helps to brand your company as a trustful company because a company that chooses a toll free number is associated with a larger company. You get access to an entire nation of customers, too. You can take the number and advertise it on all of your marketing materials. From business cards to billboards, when people begin to see your number everywhere, they will start to recognize your brand and associate the number with your company.
Customer Service
Toll free numbers up to the ante on your customer service. Most people prefer to interact with a live human on the phone when they have a problem with a product or service. They want to speak with someone right away, and they want their issues handled immediately. When you refer to the web for customer service there can be delayed responses. Choosing to staff a friendly customer service representative will do wonders for your business because it helps to put an angry customer at ease. Since many of the issues in a company can be solved over the phone, your customers will be happy with the swift response time and help. You can also offer support to your customers around the clock. Only with a toll-free number can you provide 24-hour customer service which in turn builds customer loyalty.
Source: Stockphoto.com O#23559 – ID#100185868144
Did we mention it’s free for customers?
Again, customers do not want to have to pay to call a business that messed up their order. A customer service line should be free if you want your business to be taken seriously.
Memorable
Choosing a vanity number for your toll free line can also make your company much more memorable. Using a vanity such as 1-800-FLOWERS shows your customer base exactly what you are selling. Even if they forget the name of your company, they’re not likely to forget a vanity number like that.
It’s better than emails
When customers are frustrated with your company, no matter how polite you try to sound in an email, it is not going to come across well to an angry customer. Customer service lines are the best way to handle upset consumers. A brief email is no match for a charming human on the other line.
Trustworthy
If you are running an e-commerce website, people may be wary of your business. Many of these e-commerce sites are untrustworthy and sell damaged products. When your e-commerce company provides a customer service phone line, a person is more inclined to trust your company because you have provided them a way to get in immediate contact with your business in case something goes awry.
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