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14 Reasons to Choose Global Call Forwarding

Global Call Forwarding is a leading provider of telecommunications solutions for global businesses of all sizes.

Why should you choose us for your communication needs? Read on to learn more.

14 Reasons Global Call Forwarding is Right for Your Business

There are a number of factors that you need to consider when evaluating a business phone service. Here are 14 reasons why Global Call Forwarding is the best provider:

1. Proven Telecom Experience

United World Telecom (UWT) was founded in 1996. Global Call Forwarding was launched as a UWT brand in 2007.

We have more than 20 years of proven telecom experience and some of the most knowledgeable experts in this industry.

Our experience helps us provide solutions to companies’ biggest telecom challenges. More than 2,000 multinational organizations depend on our high-availability telecom network that has multiple layers of redundancy.

Related: Global Call Forwarding Crunchbase

2. Competitive Pricing

Our pricing is straightforward without any hidden fees. We strive to bring you best-in-class solutions and service at competitive rates. Our numbers come loaded with advanced features that are included with the service.

We have 5 virtual number plans with included minutes and an additional per-minute rate. All taxes and other fees are included in the monthly rates that you see.

We also provide itemized invoices and full call detail records. Everything on your invoice will be clearly detailed. We’re really easy to get in touch with if you have questions.

3. Crystal-Clear Call Quality

Crystal-clear voice is crucial for customer satisfaction.

We never compromise on call quality. Instead, our partnerships with local and regional telecom operators enable us to deliver enterprise-grade voice at competitive rates.

Global Call Forwarding will help you ensure that your business phone calls sound perfect.

4. 24/7 Support & Dedicated Account Management

Real people. Real service.

We’re a US-based company with a regional office in APAC.

You can call us any time you need help. The direct phone number of your account manager is provided to you upon account activation.

24-hour customer support is available through our trouble ticketing system. We also have a live chat on our website and a Knowledge Base for self-service.

5. Huge Inventory of Local & Toll-Free Numbers Worldwide

Global Call Forwarding has the world’s largest coverage of international toll-free and local phone numbers available from many of the 195 countries worldwide.

No matter where you need a phone number, we’ve got you covered.

6. Advanced Service Features

Close relationships with our customers over the years have helped us create solutions to some of the most common problems facing businesses today.

Our most popular call forwarding features include time-based routing, simultaneous ring, IVR (i.e. “press 1 for sales, press 2 for support”), virtual voicemail. We also offer premium services such as hosted call recording and outbound calling.

All virtual phone number features can be managed in real-time through an online portal.

7. Easy-to-Use

We provide an easy-to-use virtual phone solution that can help you enhance business communications. There’s no programming required to use our service, but an API is available if you want to integrate with your other business tools.

All number settings can be easily be managed online or by contacting your account manager.

8. Outstanding Customer Reviews

We put our customers first. Go read our Google reviews or Global Call Forwarding reviews on G2 and you’ll see that our customers love doing business with us.

We work hard every day to add value to our customers and provide an outstanding experience.

9. A+ Rating from Better Business Bureau

Our parent company has achieved an A+ rating from the Better Business Bureau. This rating indicates that the Better Business Bureau has confidence in our credibility of our business. It has been earned through high integrity service over the years.

10. Dependable & Diverse Team

Over the years, people from more than 20 different countries have worked here. This is especially important because we operate on a global scale. Everyone brings a unique skillset and personality to the team. A lot of the Global Call Forwarding team is also active on LinkedIn!

We have fluent English, Spanish, and French speakers and natives.

11. International Footprint

We have a strong international footprint with global infrastructure and points of presence worldwide. We’re running 24/7.

12. There’s No Commitment

New business customers can get a 15-day free trial to test the quality of our service.

After the free trial, your service is month-to-month.

13. Easy Scaling

It’s extremely easy to add and remove phone numbers from your account.

We aim to provide fast phone number provisioning, which is very important in today’s remote work environment.

14. Stay Connected from Anywhere

Our service makes it possible for anyone to make and receive phone calls anywhere in the world. This can help you capitalize on outsourcing and global expansion opportunities for your business.

Try Global Call Forwarding Today!

If all the above reasons sound good to you, why not give us a try? You can start with a free trial to see how our service fits your needs. If you want to learn more, call us and talk to one of our experts. We look forward to hearing from you!

4 Ways Your Distributed Team Can Benefit From Call Forwarding

Advances in technology have made it possible for businesses and their employees to work from different locations with ease. For most companies, being present in the office and using office equipment is no longer the only option. With voice over IP, BYOD, quick and easy video and audio conferencing, and more, it is easier than ever to manage distributed teams. In this post, we will look specifically at how a call forwarding service can benefit remote or distributed teams.

What are the Challenges of a Distributed Team?

“Distributed teams” refers to business teams that work from home, different locations, remotely, etc. These teams are “distributed” across different locations and do not necessarily work out of the main office.

Distributed teams or remote working teams are a growing trend this year with the coronavirus pandemic forcing many to work from home. However, not many businesses were equipped to comfortably switch to a work-from-home process. But for companies using an advanced or virtual phone system, this move was easy. And one reason for that is the call forwarding feature.

4 Ways Call Forwarding Can Benefit Your Distributed Team

Call forwarding is a business phone service and voice over IP feature that lets you forward incoming calls to any location, number, or device. This way, you can easily route calls to specific agents and employees no matter where they are. So, who can benefit from call forwarding?

  • Distributed teams
  • Remote working teams
  • International teams
  • Traveling employees

Call forwarding keeps you connected even outside the main office. All you need to do is connect your device to the internet and your VoIP service. And then, you can easily turn this device into a business powerhouse. Here are the top benefits of using a call forwarding service for distributed teams:

1. Forward Calls Geographically

Calls can be forwarded to any geographic location. And so, you can have calls routed to local employees as well as international employees that are providing customer support to your international clientele in their own time zones. This means that users and remote employees have flexibility and are not limited to one location.

2. Forward Calls to Any Device

A call forwarding service will let you route calls to any device such as a computer, laptop, smartphone, tablet, VoIP phone, etc. This means that if one device fails or is stolen, users can quickly configure another device and continue doing their job. It also means that users and employees are not limited to one device in the main office.

3. Set Up Forwarding Rules That Will Benefit Your Distributed Team

Call forwarding from a virtual phone service provider comes with useful routing rules and strategies. The most common routing and forwarding strategies include:

  • Time of day routingRoute calls based on time. You can have calls forwarded to remote locations during off-hours to match the location’s time zone. You can also have calls forwarded to specific locations and devices over the weekends.
  • Select country routing – Forward calls from different countries to specific locations.
  • Voicemail to email – Send voicemails to your email as a recording.
  • Fax to email – Send important faxes to email.

4. Change Forwarding Strategies Anytime

The best part of such a service is that you can change the forwarding settings as and when needed. Forward calls to the main office when everyone is present. Or, route calls to remote teams when remote working is applicable. Either way, these rules are not set in stone and can be updated easily.

Related: 5 Top International Call Forwarding Benefits

Get Call Forwarding for Your Business Today

A call forwarding service can help your business maintain connectivity and productivity even when teams are distributed and working remotely. Getting call forwarding is easy. You can sign up on our website and start forwarding calls to locations and devices as needed. Call us or chat with our experts to learn more about this service today!

8 Key Points That Any Bring Your Own Device Policy Must Have

The rise and comfort of remote working have led to employers considering the different ways to allow remote working without losing employee productivity. In this post, we will look at Bring Your Own Device (BYOD) Policy and what important elements to include when creating one.

Building an Effective BYOD Policy: 8 Key Points

A Bring Your Own Device or BYOD policy refers to the work policy of allowing employees to use their own devices instead of company-sponsored ones. This policy is known to make employees more productive and efficient as they would be using devices and applications they are familiar with. Furthermore, such a policy paves the way for an easy switch to remote working, if need be. Lastly, it can also help companies save on yearly costs that would otherwise be spent on purchasing and maintaining equipment.

Here are some important elements and rules to keep in mind when creating your own Bring Your Own Device (BYOD) policy, as suggested by IBM Security:

1. Create Policy First: Then Purchase Technology

The first step is to start creating your BYOD policy before purchasing any technology, even mobile device management or MDM tech. BYOD policies affect almost every team or department in the office: IT, HR, legal, security, and employees using the devices. Therefore, rules of use should be determined beforehand.

The Most Important BYOD Policy Factors to Consider:

When creating your BYOD policy, consider the following factors:

  • What devices will be supported and accepted for use? Who determines device use, employer or employee?
  • Who will pay for data usage? Will there be a stipend or will the employee be responsible for expenses?
  • What security measures will be implemented?
  • What apps will be allowed and which ones forbidden?
  • What resources and services can employees access on their devices?
  • What data will be collected from the employee’s device?
  • What will your Acceptable Usage Agreement (AUA) consist of?

2. Plan to Keep Personal Info Private and Separate from Company Data

Since a BYOD policy allows employees to use their own devices and apps, it is important to pay attention to privacy. Big data is so large that it’s raising privacy and ethical issues for major corporations around the world. In this case, keeping personal information private and separate from the company’s data is necessary.

Make your privacy laws easily accessible and help your employees and users understand what data will and will not be collected from them. For example, personal emails, contacts, text messages, call history, etc. Furthermore, help them understand why you are collecting what you are collecting and how it benefits them.

The next step is to keep personal and professional data separate. Important and valuable corporate data, documents, and other files must be protected by your IT team. This is helpful in the case of an employee leaving the company; IT can quickly wipe information from the employee’s devices and keep company data safe.

3. Decide How to Manage Data Usage

Whether or not you are paying for the plan, you will want the managers or the users to be able to track how much data they are using. Furthermore, you will want to be upfront about in-network and roaming charges while also tracking them or providing warnings for excessive use.

Make sure users understand how the data plan works and how to effectively use data. There should be a system of checks and balances. Use data to elevate employees, not penalize them. Help them understand the importance of WiFi and to use it whenever available.

4. Make Enrollment Simple

Use technology that is user-friendly, simple, and does not involve complex procedures. Include instructions and troubleshooting advice in your emails or text messages. Also, let them know who they can connect with in case they encounter an issue.

Make the enrolling of devices and users secure and easy to follow. For example, users may receive an email or text link. When they click on this link, they will be led to a webpage where they can register their MDM profile for a device. Here, they will also be able to read and accept the user agreement.

You want to be able to quickly enroll devices — even in bulk — while providing users the ability to enroll themselves. You can add a layer of security by enabling a basic one-click authentication method.

5. Offer Self-Serving Options

One of the main advantages of a BYOD policy is the ability to reduce the time spent on troubleshooting or contacting the help desk. For this, you want to help your employees or users help themselves. Easy passcode recovery, geo-locating for locating lost devices, being able to quickly wipe a device to protect corporate data, and so on, are a few ways to help employees as well as your business while ensuring efficiency throughout the processes.

6. Enable Easy Configuration

An important part of successfully running a BYOD policy is being able to configure devices quickly and easily. The best solution is configuring devices over-the-air for optimization. Your platform or system should give the employee everything they need such as access to email, contacts, WiFi, VPN, relevant documents, apps, virtual phone numbers, etc. You may even make a note of applications that are unacceptable or include data usage warnings.

7. Monitor Devices for Usage

Now that you know how much data will be allowed and the stipend or budget allotted for usage, monitor your employees’ usage to ensure they do not go beyond the allocated amount. Furthermore, monitor how they are using their data. Some circumstances to watch for:

  • Attempting to disable management
  • Attempting to jailbreak or root a phone to get paid apps for free
  • Not complying with the security policy
  • Using apps that are not allowed or unaccepted within the policy

Some ways to battle devices that do not comply with your BYOD policy is to use your MDM solution to selectively to wipe their devices or to send warning messages. You may also choose to make additional adjustments based on what you are seeing.

8. Using Call Forwarding for Communication

Lastly, BYOD policies work very well along with call forwarding. A call forwarding service allows users to use their devices to make and receive business calls. You can use call forwarding to keep your team or office connected even when they are working from home or traveling. This way, your employees are reachable through inexpensive communication while continuing to be productive.

Create Your BYOD Policy Now

Keeping the above points in mind, take time and consideration when creating a Bring Your Own Device policy for your workplace. For call forwarding services or to learn how call forwarding can support BYOD, call us or chat with our experts today!

Virtual Team Communication: 10 Proven Tips for 2021

Is your business considering moving to virtual offices? Then you need to be well-versed in virtual team communication tools and practices that will maintain productivity and efficiency.

Tips for Virtual Team Communication

When businesses allow for remote working, there’s always a certain level of nervousness attached to it. How will managers communicate with remote employees? How will different teams or offices communicate with each other? How do we track progress and productivity? Here are 10 proven tips to ease virtual team communication to ensure productivity.

1. Make Remote Working a Reality

In this day and age, a business that absolutely does not consider work-from-home as an option may run the risk of losing good employees. The most popular reason why business managers don’t want to consider remote working is because it’s hard to keep an eye on employees and maintain accountability. However, with the right work from home setup, you can establish and maintain communications while tracking the progress of remote teams.

When working remotely, many issues may pop up such as:

  • Lack of collaboration
  • Inability to contact employees
  • Urgent problem-solving needs, and so on

However, the right tools and platforms can help resolve these issues and create a more cohesive virtual office. Here are some of the tools available right now that can assist your team in virtual environments.

2. Invest in Reliable Technologies and Platforms

When working virtually and in different locations, what are the best ways to keep in touch and track your employees’ performance? The most popular answer: project management and cloud phone systems.

Project management systems can help track progress and milestones. On these platforms, teams can work together on projects and share them through the internet. As a manager, you can have access to your teams’ tasks and projects, and keep yourself up to date.

Get a business phone system that enables voice and video communication over the internet. Your entire team can make calls from their computers. This helps reduce costs and maintain connectivity. Communicate with employees as and when needed. Additionally, you can have calls routed to specific employees to ensure everyone is doing their job and no employee is sitting idle.

3. Choose the Right Virtual Team Communication Tools

Similar to the above point, depending on your business’ functions and needs, you will require appropriate virtual team communication tools. These include:

  • One platform for all communications (phone, email, chat, SMS, etc.)
  • Call forwarding and call transfer
  • Call recording software to record business calls
  • Audio and video conferencing
  • Project management systems
  • File storage and collaboration tools, and more

Find applications and software that work best for your teams. This may require some trial and error but getting the right tools can positively impact collaboration and productivity, even when working remotely.

4. Offer Different Mediums for Easy Communication

Don’t just stick to email or phone conversations for quick support. You may consider having a chat or SMS tool that can be accessed via their smartphone. You can also develop a system where employees who have queries or encounter issues may submit trouble tickets or “problem-forms” and receive the right solution via email. The trick is to offer different ways to stay connected.

5. Consider Time Zone Differences

Remote teams are not always located in the same city or country. And for this reason, all of your employees need to be aware of the different time zones involved. You may consider creating an online spreadsheet detailing contact and time zone information. This ensures no calls and meetings are conducted at inappropriate times. A time zone calculator may prove useful so users don’t have to spend time calculating the exact hour.

6. Create Guides, Knowledge Bases, and More

Another important aspect of virtual team communication is the ability to quickly access important or necessary information. One way to do so is by creating reliable communication channels (as mentioned above). However, another effective method is to create support guides and knowledge bases that can be accessed by relevant people. The point is to provide easy access to information so employees can do their jobs effectively. These guides can be stored on Dropbox, Google Drive, Microsoft’s OneDrive, or on your project management system’s storage feature.

7. Monitor Metrics and KPIs

Next, monitor important and relevant KPIs instead of constantly micromanaging and monitoring your employees. Focus on the results of their performance instead of how they are getting work done or how long they’ve been at their desk.

8. Make Goals and Proper Business Communication Behavior Clear

All your teams and employees need to be on the same page and know what the final goal is. The same goes for proper business communication. Define, explain, and practice. For instance, are emojis or GIFs allowed? How does voting take place? Does everyone need to respond or do only relevant people? How many times should employees check their messages or email, every 30 minutes or every hour? And so on.

9. Avoid Long and Unnecessary Video Calls

Video calls are necessary at times to get everybody on the same page to receive quick updates. However, it is easy to go off-track and end up on video calls for more time than needed. Therefore, plan to have video calls only when necessary and follow best practices. This will help in reducing the time spent on these calls and increasing productivity.

10. Check-in With Your Team Regularly

Finally, check in with your remote teams as often as possible but within reason. You may choose to do brief monthly meetings. However, it may help to check-in via email, a quick call, or chat every week to make remote employees feel valuable.

Need Help with Virtual Team Communication? Ask Us!

We offer tools that can help keep your business communication stay connected no matter where your employees or offices are located. Our virtual phone system can route calls as needed and it provides high-quality connection. To build your cloud phone system, call us at 1 (888) 908 6171 today!