Home » Archive by category 'Tips' (Page 14)

What is Hosted IVR?

What is hosted IVR?

Need an automated voice response to answer incoming calls and help callers reach the right agent? A hosted IVR can help your business manage incoming calls more effectively so that …Read More »

What is Cloud Communications?

What is Cloud Communications?

Looking for ways to upgrade and expand your business communication system while improving caller experience? Cloud communication services bring greater flexibility, scalability, and functionality to existing systems. This makes them …Read More »

What is a Phone Menu? (Benefits & How to Set Up)

what is a phone menu

Want to create a responsive and easy-to-navigate phone system? Start with your phone menu to improve caller experience. After all, that’s the first impression your business makes on a customer, …Read More »

What is Telephone Number Mapping (ENUM)?

What is Telephone Number Mapping (ENUM)?

A brief overview of telephone number mapping (ENUM), its connection to E.164, and how it fits within VoIP and SIP communication systems. Understanding ENUM Most 11-digit phone numbers are part …Read More »

Low-Code vs No-Code IVR Development: Differences & Similarities

Low code vs no code IVR

Digital transformation can help you modernize your business processes and improve overall efficiency. And one way to accelerate digital transformation within your organization is to utilize more low-code and no-code …Read More »

What is iNum?

what is iNum

The 1990s and 2000s were a golden era of globalization. Global trade in goods and services, as well as capital flows across borders, reached unprecedented levels. As a result, businesses …Read More »

Different Personality Types in the Workplace

When you go out into the world you meet all kinds of people with different motivations and personalities. Outside of the office, you can choose who you want to interact with, but in the office, it’s often a situation of “you get what you get.” Pinpointing your own personality type can help you steer your career trajectory in the direction you would like it to be going, as well. Along these lines, it’s important to understand how to work with different personality types as this can also help you to succeed in your career.

Some personality types will get along wonderfully and others may come into conflict more often than not. If your conflicts aren’t able to be addressed properly, you could end up becoming miserable at work or worse. Some of your coworkers may have outgoing personalities and want to talk and socialize with you at work, while others will find this behavior rude and distracting.

When conflicting personalities escalate to a problem among colleagues the issues will begin to throw off the office productivity. All problematic situations need to be managed directly in order to keep your office from becoming disjointed. The first step in keeping your office in harmonious working condition is to identify the 5 different personality types that you might find in a typical workplace environment and proceed accordingly.

1. The Solo Player

These people are multi-taskers that like to handle jobs alone. They prefer to not work with a team, but will if they are assigned to one. However, don’t expect them to grab drinks with the team after work or to volunteer to be the leader. These introverts are usually highly skilled and fast workers. In order to manage a Solo Player, try to give them as many individual work assignments as you can and keep team projects to a minimum. Also, don’t try to force the Solo Player into socializing with others; it will come naturally or it won’t, and its nothing to bother yourself about. Be sure to recognize their achievements and to give them extra time to process feedback and negative performance reviews.

2. The Slacker

Whenever work comes up, the Slacker has a reason to miss out on it. If they’re not needed, they won’t be there; and if they are needed, they’ll probably show up late. They have a list of excuses a mile long and won’t hesitate to give you any of them. How many “grandmas who got sick” does the Slacker have, anyway? Working with the Slacker means you need to be very direct in your delivery if you need something done. If they try to bring up more excuses, let them know you’re aware of the number of excuses they’ve previously given and let them know the consequences if they continue this slacker behavior. This person might need to be micromanaged because their productivity requires plenty of check-ins to get any progress.

3. Your Best Friend

Not just Your Best Friend, he or she is everyone’s best friend. This employee is constantly gossiping by the water cooler, cracking jokes in the break room, and can be found at other people’s desks more often than their own. This person is extremely extroverted and has probably gotten to know everyone in the building; let alone just your office. The problem with the Best Friend is that he might not be spending enough time on his work as he is focused on talking to everybody. To manage this person, use their skills to your advantage and get them to build company culture and organize after-work events. This person will need regular check-ups on progress – a lot like our other buddy, the Slacker.

4. The Angry Guy

Or girl, this person is a ticking time bomb ready to go off on a moment’s notice. You have already pinpointed this person because you’ve previously seen him/her get angry a few times since you started working together. These people can be very bad for company morale and they need to be dealt with immediately. The Angry Guy might be affecting your brand if they interact with customers or clients, and they can do a lot of irreparable damage. Try to find out what is making the Angry Guy so angry. Once those emotions are released, a healing process can occur.

5. Debbie Downer

Nothing can go right in Debbie Downer’s life. Whether it’s their awful in-laws, a mean landlord, or a “lazy” coworker, Debbie just can’t catch a break. The one thing you know about Debbie Downer is that none of this is his/ her fault and everything just seems to happen to his/ her. To manage the Debbie Downer in the office, you need to be objective when they lament about how hard their life is. Try offering constructive feedback instead of pity.

6. The Narcissist

The Narcissist loves to take credit and blame others. The Narcissist does not have loyalty to any coworkers, just himself/ herself. To manage the Narcissist, you need to work closely with them and point out where they could be doing a better job. Watch and see if their team interactions and work are tolerable; if not it might be easier to cut your losses and let him/ her go if they really are too much of a liability.

There are a lot more personalities than 6 in the workplace, but these might be the hardest to work with and will need the most managing. At the end of the day, it is up to you to build your team and figure out who can be let go, wherever necessary. As long as all the roads lead to a happy, productive, collaborative workplace, you’re doing the right thing.

Challenges of Doing International Business

If you’re ready to take your business to the international level, there a few challenges that you might happen upon during your journey. The reasons behind these challenges are numerous. The recent Brexit from the European Union, political differences, and economic differences between international governments are just the beginning. To become a successful business leader in this global industry, there are practices in business that you should not observe carelessly. It will be an uphill battle but expanding and reaching new clients means a big boost to your profits. Despite these challenges, there are a few general rules that you can take into consideration before jumping into the international business world.

Businessmen standing in front of an earth map
Source: Stockphoto.com O#22773 – ID#100007500644

Do Your Research

Learning all you can about a foreign market is the first step to heading towards international business. You want to understand the market trends, how the economy flows, and the behaviors of consumers. If you find several issues that won’t allow you to enter the market or realize that your product or service is not necessarily beneficial to that foreign market, you will be happy that you did your research beforehand. It is better to find out it won’t work early on and work on choosing a different foreign market in the early stages. A normal American logo can look like an inappropriate symbol in a foreign market and vice versa. You do not want to offend your customers with your product. Try to speak to local distributors for some insights. Local distributors know how their customers behave and can point out issues with your product that may work in America, but not overseas.

Learn the Etiquette

Respect the culture, language, and simple etiquette of your new consumers and clients to get ahead. Human behavior varies greatly between countries. For example, blowing your nose in a meeting with Japanese businessmen will get you turned away. It is considered very crude, even if you can’t help that you have a cold. It is best to walk out of the room before taking care of a runny nose. Fortunately, you can learn about these many different cultural differences by doing a quick web search.

Decide Where You Will Run Your Business

Will you run your business from one place or have several shops around the world? If you choose to run your business from one place, consider getting an international virtual phone number so that you can keep in touch with clients and consumers. They will be more trusting of a local number than a foreign number and it will make them believe that you have a shop in their city. If you do expand your business with different stores or teams, you will need to coordinate between different time zones how you will all work together.

International Taxes and Accounting

After you have researched the area and decided on where you will run your business, you will need to look into that country’s tax information. You want to stay on the side of legality, therefore, understanding trading laws is key to gaining success and keeping it. Employment and labor requirements are different in other countries, too. For example, in Europe, employees receive 25-33 days of vacation time and you must also provide a minimum 14-weeks of maternity leave for expectant mothers.

Pricing Correctly To Break Into New Markets

Many businesses trying to break into the Chinese market realized right away that if their prices did not match the Chinese population’s expectations, they would not be able to compete in the market. The Chinese believe that the product should match the quality. That means that you might have to price down or price up your products depending on their view. For example, Apple products are priced higher in China than in America, because they are a symbol of status. If you can afford an expensive Apple product in China then you clearly have some degree of prestige.

Find Acceptable Payment Methods

There are a wide variety of payment methods that can be accepted internationally through e-commerce websites. It is important that you choose the right one for your business. PayPal, wire transfers, and Bitcoin are all possible payment methods. You can also go through well-respected global payment companies like Worldpay or through local payment methods in the country that you choose to do business in.

Despite these challenges, this is an exciting new chapter for your business! Since you are better prepared to face these challenges head-on, you and your business are sure to become stronger and more profitable because of it.

Tone Of Voice Matters on Phone Calls

The tone of voice that you use over the phone may be making or breaking your business.

If you’re in a business that deals with customers over the phone, you are going to need to learn an entirely new set of etiquette rules that don’t apply when you’re face-to-face or communicating through email. From the moment that you answer the phone, personal interaction is changed. There are no body language cues, so the only thing you can lean on when speaking with customers on the phone is how to control your tone of voice and your choice of words.

You’ve had the same voice for your entire life and you’ll most likely keep it, but is it causing you to lose customers? If you have noticed that there are many angry customers contacting your business, it’s probably not you, it’s your tone. We can’t change our voices, however, luckily we can change the tone of our voices to represent exactly what we need to portray at that moment. Do you want to convey joy, friendliness, authority, or confidence? Learning to control your tone of voice is a highly useful verbal communication skill that can take you very far in business. Check out some of these voice changing tips to guide you further along in your business endeavors.

Improve Your Tone

Have you ever sat down and really thought about what your tone sounds like to other people? Do you sound confident to others? Do you sound timid? Perhaps you sound like you’re constantly bored or maybe your tone sounds a bit immature? Your homework is to ask a good friend or coworker what they honestly think of your tone of voice.

What does your tone portray to them? Your tone probably changes based on each person that you’re talking to and that’s normal. You wouldn’t use the same voice on your kids that you use on your boss. That is why it is important to choose someone who you are close to that has heard your different inflections. Ask them for their opinion and for some constructive criticism. It will be immensely helpful on your journey to improving your tone of voice.

Work On Your Energy

Energy can be hard to define because it’s something that you feel. Have you ever heard of someone talk about the “energy of the room?” Energy is the vibe you give off. Do you drain people when you speak to them or do you pump them up? When you practice working on your energy, it helps to think about something that makes you happy.

Having a positive mindset will automatically make your voice sound more enthusiastic and cheerful. Try not to speak too quickly though, remember to breathe and articulate exactly what you need to say.

Practice Inflection

Speaking of articulation, don’t forget about inflection. Make sure to emphasize the correct words in your speech. Incorrect inflection can completely change the meaning of a sentence. It can also make something seem more or less exciting. Be sure to enunciate and pronounce your words correctly, too.

Form Your Sound

Listen back to your outgoing voicemail, or record yourself on a voice recorder. What do you hear when you listen back to your voice? Is it someone who is confident or shy? Are you loud? Too loud? Do you sound overbearing or bored? Repeat and re-record as necessary.

Repeat The Delivery

Practicing what you are going to say before an important phone call, speech, or product demo is necessary for an amazing delivery. Convince people that you are smart and capable by convincing yourself with plenty of practice.

If you think that your voice might need some work, set aside some time to practice and really become aware of the way you speak on a daily basis. If you believe that your voice is a huge hindrance to your rate of success, there are ways to remedy that. Hiring a voice coach or trainer is not uncommon for people in business and may just be the thing you need to send you straight to the top. It’s not difficult to understand: a firm and friendly tone can be the key to happy customers and more sales.

Related: 23 Incredible Customer Service Tips for 2020

How To Get A Second Number for your Cell Phone

You’ve heard the saying before, “don’t mix business with pleasure.” So why do so many people run their businesses from their personal smartphones? Working from one solo line may work for a small business that is just beginning to take off, but as soon as you start to get calls at all hours of the day it might be time to add a second line.

Today, smartphones are equipped with the ability to add a second line that you can use for business, personal calls, or while traveling abroad to avoid international charges. Having a second phone line can even help in sales prospecting! If you are wary of giving out your information and you are meeting a lot of people, adding a second phone line is a safe and effective way of communicating with people you do not know. To get a second phone line is as simple as downloading an app, or you can sign up for a free trial at Global Call Forwarding.

Getting a Second Phone Line

Global Call Forwarding forwards phone calls and text messages to any device of your choosing. You can use a second phone line on your smartphone or on your computer and tablet, too. It’s easy to sign up, too: you can do so online or by calling their toll free number at 1 (888) 908 6171. If you are running a large business, you can choose to get a toll free number, but most likely you will want to choose from their many local phone numbers if your business is smaller, or if you just want to add a second line while traveling abroad.

Global Call Forwarding serves over 150 countries, so if you are traveling abroad extensively, Global Call Forwarding offers local phone numbers, which can help you avoid those sky-high international rates. And since they have over 20 years of experience, the service that you will be receiving is high-quality, with a very low chance of missing or dropping a call.

How to get a second line for your cell phone.
Source: Stockphoto.com O#22222 – ID#100107177312

Features for Your Second Number

Whether you choose a local number or toll-free number, you will still have access to many included features and some extras that are optional to add on. Many features offered with virtual numbers are designed to make a business run properly, no matter how small or large that business is. Even if you are just a busy nine-to-fiver with a lot of clients to juggle, their plethora of features can help keep you very well-organized. Here are some of the most beneficial features that can help you balance your workload:

  • Sequential Forwarding: allows you to forward phone calls to different offices within your business.
  • Voicemail to Email: forwards your voicemail to email that you can listen to at your leisure. You can keep business separate from your personal life easily with this feature.
  • Time-Based Routing: this feature allows you to route phone calls to voicemail or a call center while you are out of the office. This feature makes it a lot easier to enjoy your personal time, without having to worry about work.
  • SMS Forwarding: this feature creates a truly mobile experience.
  • Text Messaging: this is the preferred choice of communication for many people. If you speak to or work with a lot of millennials, then this feature will be imperative in your business dealings.

There are many apps available for Android and iPhone users. Zoiper is one app that can run a variety of different platforms, which means you can get in contact with the people you need to while using a tablet or computer, too. As long as your cell phone runs on any browser, macOS, Linux, or Windows, you’re covered.

Apps like Zoiper and the GCF Softphone come with a plethora of features to keep your calls safe and secure. One tool used by Zoiper is encryption. That means that no one can spy on your calls or texts messages, the only person that can communicate is you. Other features include audio, instant messaging, and number recognition.

5 Reliable Ways to Impress Your Customers

Not every business is a success overnight, although it may seem that way. Behind these “overnight sensations” is most likely a hard-working entrepreneur or team that has taken an idea and created something that they are passionate about and proud to sell. To find someone to sell a product or service to is not as easy as one may think. After all the work that goes into developing a product, even more work goes into finding a customer to buy that product. Once a customer is found to purchase that product, wouldn’t you want to extend that passion to the customer? Many businesses would agree.

That is why so many businesses push the envelope when it comes to pleasing their customers. They worked so hard to get them there, now they are working hard to get them to stay. Each and every one of us has a story or a memory of when a business did a little something extra to make us feel special. Whether that was offering us a special discount because they remembered it was our birthday or offered to issue a return on an item that was on clearance.

Check out this list for 5 little ways that you can impress your customers and keep them coming back for more!

5 reliable ways to impress your customers
Source: Stockphoto.com O#22222 – ID#100022922088

Always Go Out of Your Way for a Loyal Customer

It is much more expensive for a company to gain a new customer than to keep one. Regulars are the backbone of every bar and restaurant, and this is true of any other business, as well. If a loyal customer is not satisfied with what they have been given, make sure that you go out of your way to ensure that your customer is happy. If a customer orders almond milk at your restaurant and you don’t carry it, if you’re friendly with the bakery next door, walk over and ask them for a cup of almond milk. It will mean the world to your loyal customer that their needs meant that much to you.

Be Available

Communication is key in every relationship, and that goes for customer-business relations, too. Provide customer service and make sure that the service is easily reachable. It’s all too easy to head to social media and rant about a company’s issues these days. You do not want to be on the other end of a bad mouthing from a customer with a loyal following. Not all press is good press. And if the customer decides to head straight to their twitter account to attack your company instead of dealing with the problem directly with your available customer service line, be ready. Responding to irate customers on social media can bring down any issues very quickly if you respond fast enough.

Treat Your Customers to Something Special

This is another aspect of going out of your way for your customers. Treating them to special discounts or other exclusive promotions is a great way to let them know that you appreciate them. It also encourages them to shop more from your business. Some businesses mail handwritten letters to their loyal customers on their birthdays; some may even send along a canvas tote bag or a sweet treat as a kind gesture. Get creative with kindness and your customers will be impressed.

Be Kind & Polite

Always treat your customers with respect and kindness. Be patient with irate customers and never lose sight that these people that you are interacting with are, in reality, giving you your paycheck. If this is the person in charge of your bank account, treat them with respect. Being kind also builds trust, which in turn, builds loyalty. This also means that you should deliver on your promises. Always make sure that your business is fulfilling its duties to the best of its ability. One reminder: do not lie, ever, to make a sale. That is certainly not how you build a strong following.

Listen

Really listen to your customers when they give you feedback, whether with praise or with criticism. Then take action! If you notice a trend that your customers are looking for something slightly different, make it work for them. Customers know when they are being listened to and will often praise businesses publicly when they recognize that their voices are heard, and there is no better marketing tool than word of mouth.

Are 1800 Numbers Free?

There is sometimes a fear surrounding 1800 numbers that you may be charged a fee for calling their number and using their services. If you purchase an item or use a certain service from a 1800 number you may have to pay for this item or service. However, simply dialing the phone number will not incur charges. Toll free numbers are telephone numbers that utilize original three-digit codes that can be dialed from any landline and most cell phone service providers, without a fee being charged to the person making the call. 1800 numbers are used by businesses as a means for their customers to get in touch with them all over the world and not incur a long-distance fee for the phone call.

Is a 1800 Number Free to Call?

Yes, 1800 numbers or 800 numbers are business toll free numbers and, therefore, are 100% free for callers in the country of origination. Customarily, a 1800 number is used as a customer service tool to let customers call a business for free. The toll free phone number usually provides returning customers and potential customers with a means to ask the business questions they might have about their product or services or get assistance.

Cell phone callers may find that their phone call was charged because they do not use an unlimited calling plan. However, most plans include unlimited calling and therefore 1800 numbers should be covered by their cell phone provider. Additionally, if a business has enabled SMS messaging for their services, then it would also be possible for the business to receive a text message from the customer.

Related: The Absolute Guide to 1800 Numbers for Businesses

A photo of a lady dialing a 1-800 number for free.
Source: Stockphoto.com O#20443 – ID#171762674

Are There Different 800 Numbers?

While 1800 numbers using the prefix ‘800’ are the most common type of toll free number, there are type prefixes being used as well. Other toll free codes include 888, 877, 866, 855, and 844. These toll free codes were created due to a shortage in availability of traditional 800 numbers. Note that none of these different codes are interchangeable, and dialing a business that has advertised 1-888-DINE-NOW would not be the same as dialing 1-800-DINE-NOW. Each toll free number is routed to a different local telephone number.

How do 800 Numbers Work?

There are many people who are confused by how toll free numbers work. Although many businesses use these numbers, some customers believe that they will be charged a fee if they call the number. However, businesses often ensure that the customers located outside of their physical location (region, city, state, or country) are able to contact them for free. This is where toll free numbers come in.

These businesses are able to provide this service by using different country-specific virtual phone numbers. Each country will have its own number that has its own separate coverage and accessibility. If you live in Ireland, your toll free number will begin as 1800 followed by six numbers as local Ireland toll free numbers are formatted. Similarly, the U.K. has a different freephone number format of 0800 or 0808 followed by six digits and so on.

Then, locals in that country can call the 800 toll free number for free while calls that come in are forwarded to the business’ location in another country or region through international call forwarding. The majority of toll free numbers only work within their own country. This means that if your customer is physically out of the country, they will either be charged an international fee or be unable to reach the business. But if they call from within the country, their call is free.

Why Use Toll Free 1800 Numbers?

800 toll free numbers are integral in many business communication strategies. They allow the customer to call from anywhere in the world, and not charged a fee. This allows businesses to expand their markets beyond their physical location and still connect with their customers. Having the ability to make the connection with customers results in an overall more positive image of the company.

Get 1800 Numbers for Your Business Today

There is no such thing as a global toll free number, unfortunately. However, most businesses will accommodate their clients in other countries by using virtual phone numbers that have local area codes. If you are running a business and you would like to encourage contact with international companies, it is highly recommended that you check out Global Call Forwarding and have a look at their many offerings for virtual international numbers.

Essential Strategies for Maximizing Your Workspace

Whether you work from home or at an office, it is essential to have a physical space that gives you the best tools in order to get your work done. Let’s be honest, your workspace is the probably where you spend the majority of your time, so it is important that everything inside and around you is comfortable, creativity-inducing, and productive. Your workspace is your exclusive place to set tasks, goals, and finish assignments. And since you’re probably working for a paycheck that you want and need, it is important that that workspace has all the bells and whistles inside to ensure you do a wonderful job.

Have All Of Your Necessities Within Reach

Take a second to sit down and think about all the things that you may need while you’re at work. Write them down. Now, look at your workspace. Do you have all the items you need? If not, get them! If you’re constantly asking every other person to borrow their stapler, maybe it’s time you rise to the occasion and splurge on one for yourself? If you can’t concentrate without a morning cup of coffee, keep a coffee maker within reach. In addition to necessary supplies, inspirational items are important, too. Whatever inspires you to do the work that you do – keep that close. It could be a photo of your daughter, a playlist of your favorite songs, or an inspirational book or sign.

Keep It Clean

Some people do thrive in chaos, but if you’re not one of those lucky people, then try to keep your space organized. A little dust on the top of your computer that you get to once a month is fine, but make sure that important paperwork and necessary supplies are easy to find. It is easy to get distracted by a cluttered workspace. A lot of time is wasted when you spend several minutes looking for something that should be right in your desk drawer. You’ll feel better about yourself, your work, and your workspace if its clean. So tidy up the place once in a while.

workspace desk computer
Source: Stockphoto.com O#22222 – ID# 100059303329

Silence Is Deadly

Working in an eerily quiet or overly noisy office or home space can be distracting. Like the co-worker who can’t stop clearing their throat every five minutes? Drown out the background noise with a playlist of your favorite inspirational songs. This playlist probably isn’t the same one you’ll use to pump you up at the gym, or maybe it is? Classical music is always a great choice for studying, but maybe your work isn’t all that academic. Some people derive great amounts of creativity from the songs that they listen to while working. It is very dependent on the individual when considering which music will be helpful and not distracting while working. If you would describe yourself as more high-energy then you’ll probably opt for hip-hop, rock, or even some heavy metal. Introverts or more mainstream types may get more work done with some nice background ambiance, like the tunes found on ambient-mixer.com. They will also be the ones mellowing out to soundscapes like thunderstorms, and instrumental music without lyrics.

If you are looking to find music that you can listen to while still being able to get the most work done in the shortest amount of time, you should consider opting for mellow music like instrumental, classical, and chill-hop. It is much less disruptive than scream core. However, if you want to amp yourself up before you work, then something with a faster beat and loud lyrics can certainly do that.

Everyone is different and not every job is the same. A disheveled office is not going to be the best workspace for a Type A business person. A writer may want to enjoy the sounds of a rainforest and have a stash of healthy snacks next to him/ her while penning the next great American novel. Meanwhile, an artist may only be able to create their masterpieces while listening to punk rock and surrounded by empty boxes of Chinese takeout. Once you’ve created the perfect workspace in your mind, take it to the next level and build your workspace into the perfect physical space conducive to productivity and you will soon be getting the most out of your work.

Being An Entrepreneur Isn’t Always Glamorous

So you started your own business. That’s a goal many people only dream of and not many achieve. You may be giving yourself a well-deserved pat on the back, but there are always things in the back of your mind that may cause you stress. The fact is that starting your own business takes time, effort, and a lot of faith. Not only must you have faith in yourself but you must surround yourself with others that have faith in you and vice versa. You, your business, your family, your clients, and your employees… that’s a lot of people to have to constantly worry about. Not everyone can cut it as an entrepreneur and there are many aspects of entrepreneurship that aren’t as glamorous sounding as you may have thought when you started your journey. Sure there are entrepreneurs whose ideas have gone on to become so popular that it seems like their products sell themselves, but that’s a sliver of the reality of it. In truth, entrepreneurs must constantly be on their toes. Here are several things to know about about being an entrepreneur and building your business from the ground up.

1. Letting Go Of Other Dreams And People

In order to fully realize one dream, it may be necessary to let go of another. Dreams come with sacrifice and these could be personal or professional. If you aren’t ready to let go of your cushy corporate job then you may find that there is not enough time left over to focus on building the brand that you’ve always dreamed of. If your family and friends are not fully on board with your dream, there is a large chance it won’t work out. A support system is key in realizing your dreams. You may have to ditch the naysayers, at least for a while.

2. Balancing Work And Life

If you are building a company from the ground up, you can say goodbye to any free time. Many entrepreneurs find themselves in a constant swarm of meetings, brainstorming ideas, networking, and more. Even if you do make it out to your daughter’s ballet recital, you could find your thoughts drifting off to your business. Long hours are a requirement for entrepreneurs. When it’s your business and your livelihood, it’s no wonder that it takes center stage in your mind. Especially, in the beginning, you might find yourself shirking your chores, skipping the gym, and trading in your favorite sitcoms for informative podcasts.

3. Loneliness

“It’s lonely at the top.” There’s a reason for this popular saying. The bigger your business gets, the more competition it will have, and therefore more people who will be against your success. Then, of course, you are the boss of your huge empire. You’re surrounded by many people throughout the day, but you can never get too friendly with your employees as that may later cause tension or backlash. There’s no lonelier feeling than being surrounded by people and not having anyone to lean on.

4. Responsibility

It was your dream to become your own boss, right? Did you ever think about all the not-so-fun things that go with being the boss? Didn’t think so. There are some unpleasant rules that need to be established for any business to run successfully. You might have to implement rules that your employees do not particularly care for. There’s also the annoying responsibility of having to fire people from time to time, who aren’t aligned with your company’s direction. Along with implementing rules, you’re also tasked with carrying them out, and most people will divert to you when they have questions. Answering other people’s questions, along with being the one who is responsible for creating “new ideas” all the time can be very taxing.

5. Succumbing to Decision Making Fatigue

As mentioned before, you’ll be tasked with answering a lot of questions throughout your day. These questions will come from clients, investors, and employees all day long. You could suffer from some burnout and mental fatigue after a long, grueling day. The more decisions you make throughout your day could become steadily worse if you’re not accustomed to exercising your decision-making skills. You should implement a plan to avoid some simple decisions so that way you have more brainpower later and you will stay rational and informed throughout the day.

3 Ways to Make Sure You Never Miss A Voicemail

Nobody chooses to miss an important phone call. In fact, many of us wait by the phone when we know something important is coming up, but it tends to be that the second we walk away or start an activity is when the phone buzzes. Sometimes missing a phone call cannot be avoided, but missing a voicemail is something that can certainly be avoided. However, the odds are stacked against you. It is easy to slip up and accidentally delete a voicemail or completely forget about it. Or perhaps you’ve let your voicemails pile up into a loaded abyss that you’re unsure of how to dig yourself out of. It’s time to clean up these mishaps.

lady at phone

Staying Ahead by Staying on Top of Your Voicemail

You never know what you may have missed out on if you aren’t constantly checking your voicemails. This is especially true if you’re trying to run a good business. Any missed call could become a missed opportunity. If you follow these three guidelines and make them a healthy habit then you can be sure that you will never miss an important voicemail again. Here are 3 tips to keep in mind to ensure you’re on top of those voicemails and on top of your business.

1. Invest in a Professional Phone Service

You could take the risk and rely on the voicemail box that was provided by your cell provider. You know, the same provider that doesn’t show that you missed a call every time you go underground on the subway? If your clients are tired of hearing the “mailbox is full” response every time they try to leave you a message then it might be time to consider other options. If you really want to be professional, it might be time to upgrade to a business voicemail.

Professional voicemail services have more than enough storage space to keep all of your important messages and you’ll never have to worry about the message being accidentally deleted. These business voicemails have plenty of features to save your messages and manage them accordingly. Plus, you can switch your voicemail greeting to be more professional while keeping a more personal message on your private line.

2. Take Your Messages Somewhere Else

If you’re more likely to check your email than your voicemails, why not turn your voicemails into emails? With Global Call Forwarding’s virtual numbers and mailboxes, you have the option to have all of your voicemail messages configured into mp3 files so they can be sent by email. This feature is called voicemail-to-email and it is very simple to use. Voicemail-to-email is great for businesses that have a lot of call volume. Not every message can be picked up by a regular voicemail box. By using email you can still receive your messages using a second source which guarantees that your messages will never be lost. Each time you log into your email you will find your unread and unheard messages. Play them right from your computer; you do not even have to log in to your virtual phone number account before hearing them. Simply set up your account to have your excess messages sent to your email.

3. Clean Up Your Mailbox

High volumes of voicemail messages can become overwhelming very quickly. In order to keep your voicemail box from getting overly chaotic and out of order, you may need to set up a few different mailbox systems for each department in your business. That way, the right department receives the voicemail and can answer any customer’s question with ease. By using a menu tool on your voicemail greeting, the client can choose which department he or she needs to speak with and can then leave a message with that chosen department. It will be much easier for all employees and various departments to have their own mailbox. This will also help cut down on response time. Instead of looking around for the right person with the answers, the right person will already have the message.

Each business is different and will need to monitor their customers’ inquiries in a way that works for the company. Setting up a virtual phone number with Global Call Forwarding is simple, provides organization, and is an easy way to get started. If you want to elevate your business, sign up for a free trial and see how simple it is to never miss a voicemail.