Category: Press

Global Call Forwarding implements PSTN replacement to extend its global and local coverage.

DELRAY BEACH, FL, January 2023

Public Switched Telephone Network or PSTN is an aggregate of the world’s circuit-switched telephone networks. These copper-based networks around the world are operated by national, regional, and local carriers.

However, this telephony network is based on outdated infrastructure which is gradually being replaced globally. In fact, Europe will have completely replaced the PSTN by 2025.

And as cloud communications continue to be adopted, modern telecom companies are helping businesses migrate their voice communications from PSTN to the cloud.

When you implement a cloud-based PSTN replacement service, your calls travel through local routes within target countries instead of international ones. This is crucial because local governments and operators are blocking the ability to use international routes to send calls globally.

PSTN replacement, therefore, enables your number to be a true local phone number, guaranteeing that calls to and from these countries will definitely work. In addition to this, your business also gets:

• High-quality inbound and outbound calling
• Local, mobile, toll-free, and national number availability (up to 30 countries for true local calling)
• Localized caller ID and number masking for outbound calls
• Access to in-country toll-free numbers
• Number portability, and
• DTMF signaling.

With this new cloud communication solution under its belt, Global Call Forwarding looks forward to further extending its global and local coverage around the world.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding launches a new Custom Reports feature that enables users to instantly filter detailed information about calls made to their virtual phone numbers.

DELRAY BEACH, FL, October 2022

Custom reports are included with every virtual phone number plan.

The new call reporting feature allows Global Call Forwarding customers to collect, measure, and analyze their call activity in real time. This feature was developed based on customers’ requests and now allows users to:

• Select multiple cloud phone numbers or outbound calling lines.
• Select a date range.
• Select the call type: completed or missed.
• Display or download the .csv report.
• Apply further filters to using Excel.

Customers are now able to view various metrics, including which phone numbers are calling them, duration of calls, times of the day, who is answering calls, calling charges for a custom date range, and the geographical locations of callers.

This information can be used to better understand customers’ call habits, as well as make informed marketing and staffing decisions.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding will exhibit at GITEX Global 2022 in Dubai.

DELRAY BEACH, FL, October 10 2022

GITEX is an annual technology event taking place in Dubai, UAE. It has been a leading global technology exhibition since 1981. Each year, hundreds of thousands of people from around the world attend the exhibition.

Global Call Forwarding will be showcasing its global cloud communications platform. The company is a leading provider of local phone numbers and international toll-free numbers in more than 160 countries as well as outbound VoIP solutions for businesses.

The company has extensive cloud phone number coverage in the Middle East and North Africa and has many well-known business clients in the MENA region. This will be a good opportunity to network with existing clients and meet with partners to expand the company’s regional service offering.

This is the second time that Global Call Forwarding will exhibit at GITEX. The company exhibited at GITEX back in 2017 when its APAC Regional Office was in its early stages.

Global Call Forwarding was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida as a global telecommunications provider.

The company has offices and local presence in the United States, Asia-Pacific, and Latin America, and it serves a global customer base with SMB and enterprise clients worldwide.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding launches a new control panel with a modern design and an intuitive user experience.

DELRAY BEACH, FL, July 2021

Global Call Forwarding, a leading provider of international virtual phone numbers, announced the launch of its new cloud telephony platform.

The new platform combines over twenty six years of industry experience with the latest in today’s communications technologies to bring a modern and intuitive platform to global businesses.

The new control panel by Global Call Forwarding is a convenient, user-friendly, and effective business communications tool. It comes with a full suite of business phone features and advanced call management tools that customers can use to build their cloud phone system.

With the new control panel, customers can log in from any device, adjust features and settings, and build their business phone system. Some of the main features of the new control panel are:

1. Mobile-friendly platform with a modern look: Customers can easily log in and manage their accounts from their smartphones.

2. Login with email address: Easy login with the user’s email address and password, instead of using their account number.

3. NEW Two-factor authentication: Increased security with two-factor authentication to keep their business account and information safe.

4. NEW Customizable holiday scheduler: Set up custom holiday schedules in advance with forwarding rules.

5. IVR editor: A customizable IVR editor where users can record or upload new prompts and announcements and set triggers for when messages should be played.

6. Access all features: One platform to manage all call management features and adjust settings when needed.

The new interface will not only benefit their customers but also give Global Call Forwarding the ability to easily build, upgrade, and add new features. In the coming months, they plan to include new features and integrations to further develop this portal as an effective service management tool.

Global Call Forwarding’s teams have always strived to make it easy for customers to use their service and get responsive, 24/7 customer support. This new control panel is another step in this direction and further enhances their business communications solutions.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding launches a new web dialer for its large global customer base. The proprietary web dialer enables users to receive and make high-quality international phone calls from a web browser.

DELRAY BEACH, FL, August 2020

The new GCF Web Dialer is fully integrated with outbound calling and international call forwarding services available from Global Call Forwarding. In addition to the many advanced service features that Global Call Forwarding already provides, the new GCF Web Dialer offers enhanced functionality.

Some of the key features that make the web dialer an invaluable tool for sales and support teams include the following:

• Simple login from any web browser.
• Caller ID selection for outbound calls.
• Answer inbound calls.
• Attended call transfer.
• Free in-network calls.
• Contacts directory.

The new GCF Web Dialer allows users to display a customized caller ID that corresponds to any of the phone numbers in their account. It also enables inbound calls to be answered from a computer anywhere in the world. Users have access to call history and their own contacts directories to record important notes and store contact information.

This is among the most sought-after tools for remote teams, as they can benefit from attended call transfer between extensions and free in-network calling features.

With a new user-friendly interface, Global Call Forwarding is better positioned to offer the most effective international calling experience to global organizations of all sizes.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Always developing new and innovative ways to improve enterprise voice communications, Global Call Forwarding now offers Outbound Call Recording that enables users to record outgoing calls.

DELRAY BEACH, FL, February 2020

Global Call Forwarding, the leading provider of virtual phone numbers for business, announced the launch of the Call Recording feature for their Outbound Calling service. With this feature, businesses can record outbound calls for future reference, compliance purposes, and to conduct employee performance analysis.

Outbound Calling service from Global Call Forwarding enables companies and call centers to make outbound calls internationally. Users can make outgoing calls that display the caller ID of any virtual phone number registered on their account. Now with the added benefit of outbound call recording, users can record and save calls to monitor customer interactions and analyze past conversations.

Businesses purchasing a virtual phone number will now for the first time also be able to activate outbound call recording, which enables them to monitor employee-customer interactions in order to identify areas that need improvement. They can also review conversations to determine which sales and support strategies are most successful. This enables companies to streamline their sales and customer care efforts while keeping records of client interactions.

Call recording comes with a default 30-day storage period for recorded calls and will record 100% of calls made. The percent of calls recorded can be adjusted after activation of the service. Users can easily activate and utilize this feature through their online control panel amongst many other unique service features.

With outbound call recording, Global Call Forwarding has developed yet another way of making voice communications more efficient for businesses around the world. Telesales and support are essential to the success of any global business in today’s connected world and this feature is one further step in the direction towards improved communication.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding announces a major expansion to its virtual phone number inventory.

DELRAY BEACH, FL, November 2019

Global Call Forwarding, a leading provider of virtual phone numbers for international businesses, announced a major expansion to its coverage area. The latest release includes local and toll free phone numbers from 10 additional countries and cities. Global Call Forwarding now has the most expansive coverage area of virtual phone numbers in the industry.

“It is our goal to offer a large selection of virtual phone numbers available for fast provisioning in our platform while maintaining the utmost dedication to service quality,” said Thierry Genoyer, Founder of Global Call Forwarding. “We are rapidly expanding our coverage area and growing our infrastructure to meet the demands of our customers across the globe.”

With the latest expansion, Global Call Forwarding now offers virtual phone numbers from several major locations in Europe, Africa, and Asia. According to a recent customer survey, the most anticipated numbers from the latest expansion include:

We are rapidly expanding our coverage area and growing our infrastructure to meet the demands of our customers across the globe.

• Abu Dhabi, UAE local numbers
• Pakistan toll free numbers
• Myanmar toll free numbers
• Yangon, Myanmar local numbers
• Sri Lanka toll free numbers
• Iceland mobile numbers
• Cameroon mobile numbers
• Belarus mobile numbers
• Belgrade, Serbia local numbers
• Seychelles national numbers
• Bosnia, Sarajevo local numbers

The Vice President of Marketing & Sales at Global Call Forwarding, Bulent Erkaya, provided insight on the company’s upward trajectory and said “Global Call Forwarding has seen strong growth in our major markets over the past 36 months with increased demand from Asia, Europe, and the Middle East. We continue to expand our coverage area to include number originations from more countries while adding new service features to our platform.”

With the addition of these numbers, Global Call Forwarding is positioned to provide even more extensive coverage to clients with contacts across the globe. Virtual phone services also provide opportunities for businesses that wish to expand to new markets and demographics.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com