Traditionally, toll-free numbers were designed only for inbound calls, allowing customers to reach businesses at no cost. With Toll-Free 2-Way Voice, you can now use the same toll-free number as your caller ID for both inbound and outbound calling, where regulations allow.
This is made possible through advanced PSTN replacement and direct connections with local carrier networks. Instead of sending calls over generic international routes that may fail to show the correct caller ID, outbound calls are routed through approved local paths. This ensures your toll-free caller ID is displayed correctly and calls connect reliably.
With strong in-country carrier relationships and compliant routing, businesses can place outbound calls from their international toll-free numbers while maintaining consistent call delivery and brand identity. The result is a seamless two-way voice calling experience for customer engagement, sales outreach, and support operations across global markets, all from a single toll-free voice solution.
Inbound & outbound toll-free calling Toll-free presence in 20+ countries Stronger brand recognition High-quality, reliable voice network Improve call answer rates Support for distributed & global teams Simplify telecom infrastructure
Improve response rates and contact new customers by displaying your toll-free number when placing outbound calls. All you need is an Outbound Calling service and Toll-Free Two-Way Voice.
Your teams can be located anywhere in the world and still place outbound calls from your international toll-free numbers to global customers. This makes Toll-Free 2-Way Voice ideal for SaaS companies, BPOs, contact centers, enterprises, healthcare providers, logistics firms, and global support teams that rely on high-volume, compliant voice communication.
With toll-free 2-way calling, you can:
Activating and using Toll-Free 2-Way Voice is simple and flexible, allowing global teams to connect using their preferred communication setup.
Your teams can make and receive toll-free business calls via your toll-free numbers using the following methods:
We take care of your international toll-free number provisioning and regulatory compliance, so you can focus on customer conversations, not telecom complexity. With our reliable global voice network, 40+ calling features, 24/7 technical support, and dedicated account management, your teams stay connected at every stage.
Ready to get Toll-Free 2-Way Voice today? Call us at 1 (561) 908-6171 or chat with our global communication experts today!
Global voice solutions that work seamlessly with your everyday business apps and services.
Toll-Free 2-Way Voice is a service that allows businesses to make and receive calls using their international toll-free number as the caller ID and routing reliably via local routes.
Toll-Free 2-Way Voice by Global Call Forwarding is available across many countries, including Canada, Chile, Croatia, Finland, Denmark, and more, subject to local carrier and regulatory requirements. Contact our experts for the latest country availability and eligibility details.
Yes, you can display your toll-free number as the outbound caller ID with Toll-Free 2-Way Voice. This gives you access to an Outbound Calling service to use your international toll-free numbers as outgoing caller IDs.
Yes, Toll-Free Two-Way Voice requires an Outbound Calling plan to enable your team to place calls using your toll-free numbers as the caller ID.
Yes, your teams can place outbound calls from any location globally using our softphone, web dialer, or integrated SIP devices, provided they have a stable internet connection.
No. Toll-Free 2-Way Voice does not support emergency calling. Businesses should use local PSTN lines or dedicated emergency-enabled services to meet emergency calling requirements.
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