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Global Call Forwarding Returns to GITEX to Showcase Smarter Global Voice Solutions for Tech Teams

DELRAY BEACH, FL, Sept 2025 – Global Call Forwarding, a leading global provider of enterprise-grade virtual phone numbers and cloud communication solutions, will return to GITEX Global 2025 to exhibit its latest innovations in voice technology, CRM & helpdesk integrations, BYOC solutions, and AI-powered Call Insights.

The company will be showcasing solutions designed to help modern tech and software companies streamline communications across international markets.
Gitex photos
Following successful exhibitions at previous GITEX editions, Global Call Forwarding will once again be present at the Dubai World Trade Centre, from October 13-17, engaging with businesses seeking scalable, compliant, and intelligent voice solutions built for regional and international growth.

Centralizing Global Voice for a Connected World

Global Call Forwarding enables companies to simplify global voice infrastructure by offering:

  • Coverage in 160+ countries with local and toll-free numbers, including hard-to-reach regions
  • Local 2-Way Voice for inbound and outbound calling in key MENA markets
  • 40+ advanced telephony features for seamless global call management
  • GCF softphone apps for flexible business communication
  • Integrations with major CRMs and helpdesk software (Salesforce, Zoho, HubSpot, Pipedrive, and more.
  • BYOC solutions for Microsoft Teams, Genesys, Zoom, and more
  • AI Call Insights for call summaries, transcription, and sentiment analysis
  • Detailed and custom call reports, custom call routing, and 24/7 live technical support.

Built on a Tier-1 carrier network and backed by 99.999% uptime, the platform is trusted by thousands of global organizations to support global teams, regional compliance, and multi-country expansion.

Why GITEX?

As one of the world’s largest and most influential tech trade shows, GITEX Global continues to be a key event for Global Call Forwarding to connect with:

  • IT leaders and CX strategists navigating hybrid and global telephony environments
  • Software providers and SaaS platforms looking to localize support and sales outreach
  • CX and contact center decision-makers adopting AI-enhanced voice technologies
  • Regional innovators in the UAE, Saudi Arabia, India, South Africa, and across Africa.

“We’ve built a strong presence in the region over the last decade, and GITEX is the right stage to expand it further. As repeat exhibitors, it’s a prime opportunity to deepen relationships with long-term customers, reach new audiences, and showcase the latest features we’ve developed to help businesses boost calling performance and navigate regional complexities.” said Luke Genoyer at Global Call Forwarding.

With decades of experience supporting communication challenges in the Middle East, Global Call Forwarding understands the nuances of regional compliance, time zone barriers, and call quality demands.

The company offers reliable, locally compliant calling solutions such as Middle East virtual phone numbers designed to help businesses build trust and operate smoothly across the Gulf and beyond.

When and Where

Attendees are invited to visit Booth #A35 in Hall 23, Cyber Valley at the Dubai World Trade Centre for live demos, expert consultations, and access to exclusive GITEX offers. The team will showcase:

To book a meeting or demo in advance, visit the Global Call Forwarding GITEX page.

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

For more information or to learn more about their services across MEA and APAC, visit www.globalcallforwarding.com.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171 | +971 600 521711
Email: luke@unitedworldtelecom.com

France Phone Number Guide: An Explainer

A France phone number is a cost-effective way of growing in or entering the thriving French market.

You can build and foster relationships with current and potential clients. Plus, receive calls from these clients on multiple phone lines—VoIP, mobile, and landline.

And with a cloud-based phone system, you can scale your telephony system based on your business needs.

In our France phone number guide, learn about French virtual numbers, different number types, and formats.

Let’s see how using a local phone number helps boost business.

Guide to Phone Numbers in France

Obtaining a France phone number can help in creating a local presence and connecting with French clients.

One of the biggest advantages is that customers can call you at affordable local rates or even for free, depending on the number type you choose to use. Our France phone number guide will help you make the choice.

Businesses with familiar local codes gain trust, leading to increased support and engagement. Further, you can amplify brand visibility and customer recall with local numbers.

If you are thinking about purchasing a French number, read our article on how to get a business number in France.

France Phone Number Plan

The Autorité de Régulation des Communications Électroniques et des Postes (ARCEP) is the authority overseeing and managing France’s telecom sector. They take care of the country’s phone numbering system, making sure rules and standards are followed.

Telecom operators in France provide a plethora of offerings, from voice calls to data services, useful for businesses and service providers.

You can also explore virtual phone services that come with comprehensive features, such as call routing, call recording, and call forwarding, suitable for all business types.

In fact, Global Call Forwarding offers many of these features and more with our France virtual numbers.

Different Types of France Phone Numbers

The country code for France is ‘+33.’ All France phone numbers have 10 digits:

  • starting with the trunk prefix ‘0,’
  • followed by the area or toll-free code,
  • and a 7-8-digit-long subscriber number.

A standard France phone number looks like this: +33 0x xx-xx-xx-xx.

A strategic use of different number types can facilitate communication and help meet customer expectations in the French market and network with local clients.

Let’s understand these number types.

1. France Toll-Free Numbers

France toll-free numbers are a valuable conduit for French callers to reach your business free of cost. They appear as local toll-free numbers used in France with ‘0800’ and ‘0805’ prefixes.

Because these numbers work virtually, you can operate your business in the country from anywhere in the world and simply forward incoming calls to where your teams are located.

The standard France toll-free number format is +33 (0800) (xxx-xxx).

There are many perks to using a toll-free number:

  • Encourage interactions between global businesses and French consumers
  • Support real-time engagement
  • Enable you to test the market without physically being there.

Many service providers offer features like IVR, call recording, and geographic routing with their virtual toll-free numbers. This makes the toll-free numbers extra functional.

2. France Local or Geographic Numbers

Geographic numbers are region-specific and accessible at standard local calling rates.

If your business has a target audience in a specific French region, then having a local number allows you to tailor communication strategies and services to that area.

France is geographically divided into five main regions: Paris, North-West, North-East, South-East, and South-West.

Most providers include local numbers for major French cities and regions like:

  • Lyon (487)
  • Marseille (484)
  • Nice (422)
  • Paris (187)
  • Toulouse (532), and so on.

The standard France local number format is +33 01 xx-xx-xx-xx.
*The area code for Paris is 1.

Global Call Forwarding also offers France geographic and national numbers with Local 2-Way Voice. Use these numbers and display local, in-country caller IDs to place outbound calls to your customers in France and increase response and callback rates.

3. France National Numbers

National or non-geographic numbers are linked to an entire country instead of specific regions. So you can use these numbers to establish a presence beyond particular French cities.

Calls made to national numbers typically incur local calling rates, making them cost-effective for your callers.

A France national phone number starts with the prefix ‘9’ followed by an 8-digit subscriber number.

The standard France national number format is +33 09 71 xx-xx-xx.

Global Call Forwarding offers France national numbers with the ‘97’ prefix.

Related: Geographic Versus Non-Geographic Numbers

4. France Mobile Numbers

Mobile phones are ubiquitous, and therefore, you can reach a broader audience with mobile numbers.

France mobile numbers start with prefixes ‘6’ or ‘7’ (mobile services code) followed by the 8-digit unique subscriber number.

The standard France mobile number format is +33 6 xx-xx-xx-xx.

Get a France Phone Number with Global Call Forwarding

Use our France phone number guide to take your business to new heights and establish yourself globally. Get a French number and make your business a cross-border success!

We can help you choose the right type of number to operate in France.

With early French roots, Global Call Forwarding has been a pioneer in the telecom industry since 1996, and we offer dynamic telecom solutions to transform business communications throughout France.

Global Call Forwarding Opens New Office in Brazil to Accelerate Product Innovation and Strengthen Regional Support

The new hub will focus on IT development, technical support, and customer success in response to growing demand from Brazil and South America.

DELRAY BEACH, FL, June 2025 – Global Call Forwarding, a leading provider of international business phone number solutions, announced the opening of a new office in Brazil. This expansion marks a strategic move to support the company’s growing customer base in Brazil and across South America, while also expanding its development and support capabilities.

The new Brazil office in São Paulo will serve as a regional hub for the company’s IT operations, with an immediate focus on expanding developer and telco specialist teams. In addition, Global Call Forwarding plans to grow its technical support and customer success functions to locally serve businesses in the region.

With a customer base of over 700 customers in Brazil and more than 2000 customers across South America, this move reflects Global Call Forwarding’s long-term commitment to building localized support infrastructure and ensuring high-quality service availability worldwide. “Brazil represents one of the fastest-growing markets for cloud communications, and we’re seeing increasing demand for scalable, reliable global voice solutions from both local and multinational companies operating in the region,” said Luke Genoyer, Business Development Manager at Global Call Forwarding. “This new office will allow us to accelerate feature development, provide faster technical support, and improve regional onboarding.”

The Brazil team will work closely with new and existing engineering and product development teams to support new feature rollouts and optimize network performance for regional users. “We’re excited to expand our footprint and welcome new talent into the company,” added Tiago Godoi,  “This investment is not just about growth—it’s about getting closer to our customers and continuing to deliver the high-touch, responsive support Global Call Forwarding is known for.”

Brazil office address: Rua Capitão Antonio Rosa, 409, Cj 425, Jardim Paulistano, São Paulo 01443-010, Brazil

About Global Call Forwarding

Global Call Forwarding is the leading telecom provider of virtual phone numbers for business, serving thousands of contact centers around the world. GCF was launched in 2007 as an exclusive brand of United World Telecom (UWT). UWT was founded in 1996 in Delray Beach, Florida, as a global telecommunications provider.

The company has a physical presence in the United States, Asia-Pacific, and Latin America and serves SMB and enterprise clients worldwide.

For more information or to inquire about opportunities in Brazil, visit www.globalcallforwarding.com.

Contact: Luke Genoyer
Phone: +1 (561) 908-6171
Email: luke@unitedworldtelecom.com

Global Call Forwarding Inaugura Novo Escritório no Brasil para Impulsionar Inovação e Reforçar Suporte Regional

O novo hub será focado em TI, suporte técnico e sucesso do cliente, atendendo à crescente demanda no Brasil e em outros mercados sul-americanos.

SÃO PAULO, BRASIL – 16 de junho de 2025 – A Global Call Forwarding, fornecedora líder de soluções de números de telefone internacionais para empresas, anunciou a abertura de um novo escritório no Brasil. Esta expansão estratégica visa apoiar a crescente base de clientes no Brasil e em outros países da América do Sul, além de fortalecer as capacidades de desenvolvimento e suporte da empresa.

O novo escritório, localizado em São Paulo, atuará como centro regional para as operações de TI da empresa, com foco imediato na expansão das equipes de desenvolvimento e especialistas em telecomunicações. A Global Call Forwarding também planeja expandir suas equipes de suporte técnico e sucesso do cliente para atender melhor as empresas locais.

Com mais de 700 clientes no Brasil e mais de 2.000 em toda a América do Sul, esse movimento reafirma o compromisso da empresa em construir uma infraestrutura de suporte local e garantir a disponibilidade de serviços de alta qualidade globalmente. “O Brasil representa um dos mercados de mais rápido crescimento para comunicações em nuvem, e estamos observando uma crescente demanda por soluções globais escaláveis e confiáveis, tanto por empresas locais quanto multinacionais”, afirma Luke Genoyer, Gerente de Desenvolvimento de Negócios da Global Call Forwarding. “Este novo escritório nos permitirá acelerar o desenvolvimento de funcionalidades, oferecer suporte técnico mais rápido e melhorar a integração regional.”

A equipe brasileira trabalhará em estreita colaboração com os times de engenharia e desenvolvimento de produto existentes para apoiar novos lançamentos de funcionalidades e otimizar o desempenho da rede para usuários da região. “Estamos empolgados em expandir nossa presença e dar as boas-vindas a novos talentos para a empresa,” acrescentou Tiago Godoi, CTO. “Este investimento não é apenas sobre crescimento — trata-se de estar mais próximo de nossos clientes e continuar oferecendo o suporte dedicado e personalizado pelo qual a Global Call Forwarding é reconhecida.”

Endereço do escritório no Brasil:
Rua Capitão Antônio Rosa, 409, Sala 201, São Paulo, SP 01443-010

Sobre a Global Call Forwarding

A Global Call Forwarding é uma provedora líder de números de telefone virtuais para empresas, atendendo milhares de contact centers ao redor do mundo. Lançada em 2007 como uma marca exclusiva da United World Telecom (UWT), a UWT foi fundada em 1996 em Delray Beach, Flórida, como uma fornecedora global de telecomunicações.

A empresa possui presença física nos Estados Unidos, na região Ásia-Pacífico e na América do Sul, atendendo clientes SMB e enterprise em escala global.

Para mais informações ou para saber sobre oportunidades no Brasil, visite:
www.globalcallforwarding.com

Contato de imprensa: Luke Genoyer
Telefone: +1 (561) 908-6171 | +55 (11) 5242-9617
Email: luke@unitedworldtelecom.com

02 Numbers – the Gold Standard for Bangkok Businesses

A few years ago, at iFX Expo Asia, I had several conversations with sales and support leaders from Hong Kong and Malaysia-based forex companies.

They were curious about Bangkok 02 numbers and whether we, at Global Call Forwarding, offered these numbers. They noted that prospects and customers within Thailand demonstrate a higher receptiveness to calls from 02 numbers.

That conversation highlighted what many companies in Thailand and Southeast Asia already understand. An 02 phone number is a business asset rather than merely a contact number. People see 02 fixed-line numbers as more reliable and professional than mobile numbers.

From finance and insurance to travel and hospitality, companies in Thailand’s capital rely on 02 numbers to establish a local presence and drive response rates—often regarding 02 numbers as the “Gold Standard for Bangkok’s Business.”

In this article, we’ll look at:

What is an 02 Number?

02 is the official landline area code for Bangkok. An 02 number is a local Thailand phone number used by businesses and residents in the country’s capital.

As the country’s business epicenter, Bangkok—a megacity and primate city—dominates the economy, overshadowing other cities in size and financial contribution.

Businesses with an 02 number convey a physical and credible presence in the heart of Thailand’s business ecosystem.

Format of 02 Bangkok Number: 02-xxx-xxxx

  • 02 is the area code for Bangkok.
  • XXX-XXXX is the 7-digit subscriber number unique to each business or individual.

Who Uses 02 Numbers?

Across Bangkok, 02 numbers are prominently displayed in ads, used as sales hotlines, and listed for emergency support. Industries, including travel, banking, insurance, and government, use 02 Bangkok numbers to establish credibility and trust. Examples include:

Thailand companies that use 02 phone numbers

An 02 number from Bangkok shows an organization’s authenticity and reach in Thailand’s most competitive and well-known market. People generally associate numbers starting with 08 or 09 with small businesses. However, they do not offer the same level of credibility as a local 02 number.

Why Should Your Business Use a Local Bangkok Phone Number (02)

Expanding into Thailand’s business environment requires a local presence. A local Bangkok number with the 02 area code allows your company to connect with customers and partners without the need for a physical office in Thailand.

Here’s why a virtual Bangkok (02) number is a smart and strategic choice for your business:

  • Shows Professional Image
    A virtual Bangkok local number allows your business to operate in the heart of Thailand’s capital, without actually being present there. The number gives you a local identity, helping increase business visibility and build trust with Thai customers and businesses who prefer dealing with local contacts.
  • Offers a Cost-Effective Market Entry
    Setting up a local office in Bangkok can be costly and time-consuming. A virtual number allows your business to enter the Thai market without upfront investment in office infrastructure. You can begin operations immediately, test market potential, and expand based on results.
  • Meet Thai Business and Regulatory Expectations
    Many Thai government institutions ask for a local phone number when businesses register. A virtual Bangkok number meets this requirement, enabling you to fulfill official expectations and establish a legitimate presence in the region.
  • Drive Better Results in Marketing Performance
    Using a Bangkok (02) number in sales and marketing campaigns boosts local trust, increases call response rates, and improves conversions. It helps your business appear locally accessible, improves ad ROI, and allows tracking of campaign performance.
  • Access Features for Smart Call Management
    Unlike traditional landlines, virtual Bangkok numbers offer access to cloud-based features, including call transcription, translation, IVR, time-of-day routing, call recording, etc. These features help optimize communications and ensure seamless customer support.

Evolving Telephony Capabilities in Thailand

Global Call Forwarding has significantly improved its capabilities in Thailand, offering a more reliable solution for businesses seeking to establish a presence in Bangkok. Previously our capabilities for Thailand coverage were limited: we lacked local termination in Thailand and so could provide 02 numbers for incoming calls only.

Additionally, Southeast Asia was changing compliance rules that mandated businesses to ensure caller ID met specific standards when using international routes.

With our Local 2-Way Voice solution, we have now established local, in-country calling routes. This allows us to route calls through local networks, ensuring low latency and high-quality voice. Our customers can reliably make outbound calls with a guaranteed +66 (0) 2 caller ID.

We’ve expanded this coverage to include other Thai area codes, such as 052 for Chiang Mai.

Your First Step to Building Trust in Thailand and Southeast Asia

Regardless of the scale or scope of your business goals in Thailand, an 02 number is important for establishing a trustworthy and professional brand image.

A Bangkok (02) number can help startups and entrepreneurs establish a credible local presence. It supports business legitimacy, enhances customer trust, and allows you to appear professionally rooted in Thailand.

For larger organizations or global brands planning to build a regional hub in Southeast Asia or expand in-country operations in Thailand, 02 numbers play an even more strategic role. These numbers make it easier to build local relationships and increase brand trust.

By using local caller IDs, your business can communicate more effectively with clients, partners, and suppliers.

We’ve had an APAC Regional Office in Bangkok since 2016, offering dedicated support, onboarding, and localized service. We have a deep understanding of the complex telecom landscape in Southeast Asia.

Contact us now to learn more or get your local Bangkok phone number today!

How to Add Global Coverage to Your Business Phone System

Today’s most competitive businesses aren’t just thinking local — they’re building for global. From APAC to the Middle East and Africa, the opportunity to scale customer support and sales reach across borders has never been greater. Advanced technology makes it easier than ever to expand your business internationally without increasing overhead costs. And with the rise in cost-effective telecom solutions, businesses are able to enter markets where numbers and phone services are generally harder to get.

But international expansion comes with communication challenges that traditional phone providers often aren’t equipped to solve.

That’s where global telephony providers like Global Call Forwarding come into the picture. We can help you add global coverage to your business phone system with international phone numbers and advanced call features. See how you can extend coverage into niche and hard-to-reach regions — without requiring a complete system overhaul with us.

Building a Global Communication System

Global telephony providers offer cloud communication solutions such as voice, messaging, phone numbers, and call management tools. And since these services work over the internet, businesses can use them to communicate with customers in different countries and regions worldwide.

In most cases, your business does not even need to open a new office or physical location in these countries. You simply forward calls internationally or communicate via web apps.

So, how do you add global voice coverage to your business phone system without dramatically increasing overhead costs?

  1. Purchase international phone numbers for target countries.
  2. Work closely with your phone service provider to manage phone service in hard-to-reach countries.
  3. Set up international call forwarding to have incoming calls routed to the right department and office anywhere in the world.
  4. Use outbound calling with caller ID management when making outgoing calls to customers in target countries.

This image shows a phone system with global voice coverage.

Increasing Global Phone Coverage with Global Call Forwarding

While many providers limit their phone number availability to North America and Western Europe, the most dynamic growth is often happening elsewhere — in regions like Latin America, APAC, and Africa. These regions present unique barriers: regulatory complexity, limited Tier 1 carrier access, and stricter documentation requirements.

So, how can your business get around this problem? Work with a global telephony provider that offers high-quality voice service and extensive network of local telecom partners.

Having been in telecom for more than 29 years, Global Call Forwarding has long-term relationships with trusted Tier 1 Carriers worldwide. This allows us to provide our customers with one of the widest offerings available on the market.

New players in this space do not specialize in this area of the telecom industry. So, the numbers they provide may be more limited, come with stricter documentation requirements, or take longer to activate.

Due to our positive reputation in the industry and the trusted relationships built with our providers, we offer our customers phone numbers with fewer documentation requirements than other providers and at competitive rates. And we provide added flexibility with our month-to-month billing and no long-term commitments – which our customers prefer over the strict contracts required by many telecom providers.

Using Our Service with Other Providers

Since some global phone providers have limited coverage and require stricter documentation for most originations, they may be harder to work with. But that does not mean you need to find a new phone service if your communication system is already built with other providers.

You can simply integrate our services and hard-to-reach international numbers with other providers like Zoom Phone, Amazon Connect, Genesys, Webex, MS Teams, and so on. Our team of global communication experts can help you identify and set up the right solutions.

Global Call Forwarding (run by United World Telecom) has an extensive inventory of phone numbers from over 160 countries around the world. And we can provide phone service in hard-to-reach countries as well. So, your business can use our service to add global voice coverage to your existing phone system reliably.

Unlike many global UCaaS providers, our network includes regional relationships and regulatory expertise in:

  • Latin America: Countries like Brazil, Argentina, Peru, Colombia
  • Middle East & Africa (MEA): UAE, Saudi Arabia, Egypt, Nigeria, Kenya
  • Asia-Pacific (APAC): Indonesia, Vietnam, the Philippines, India

View the available countries we offer service for on our Country Coverage page.

Many competitors don’t support these markets — or only offer limited inbound service.

Global Call Forwarding gives you access to toll-free and local numbers with fewer documentation requirements, faster activation, and high-quality call delivery. All backed by long-standing relationships with trusted in-country providers and Tier 1 carriers.

Adding Global Coverage with Global Call Forwarding

Already using a cloud communications or PBX platform like Zoom Phone, MS Teams, Amazon Connect, or Genesys? You don’t need to rip and replace your entire setup.

Global Call Forwarding makes it easy to layer on global coverage using two flexible methods:

1. Add Global Coverage with BYOC

BYOC solutions let you forward calls directly to SIP. This is the best option for businesses that want to add numbers to an existing PBX system and/or have limited minutes. You can simply buy numbers from us and forward calls to your PBX. Here’s how:

  1. Buy international phone numbers from Global Call Forwarding and activate your service.
  2. Contact your PBX or phone service provider.
  3. Give your PBX or phone service provider the list of phone numbers and our list of IP addresses. They must whitelist these so you can receive calls.
  4. Your PBX provider will then create a special SIP domain for each number
  5. Add this SIP domain in your control panel under Forward all calls to, so we can forward calls to the right domains.

This way, we’ll route calls directly to your PBX via SIP and your business can use your own infrastructure while leveraging our global reach.

forward to your number

2. Add Global Coverage by Forwarding Directly to Your Existing Number

Need a simpler option? You can purchase global phone numbers from Global Call Forwarding and forward calls to an existing local number or call center line. No SIP integration or whitelisting required.

This is the best option if you have an unmetered plan with your local phone number provider. And you avoid the hassle of dealing with SIP domains and whitelisting IP addresses. You can do this on our Pricing page.

Integrate with the Tools You Already Use

Whether you’re using a contact center platform, CRM, helpdesk, or voice AI tool, our services are designed to integrate seamlessly.

  • CRMs: Salesforce, Zoho, HubSpot, Pipedrive
  • Help Desk Software: Zendesk, Freshdesk, Intercom
  • Voice platforms: Genesys, Amazon Connect, MS Teams, Zoom Phone

This lets your team deliver more personalized, responsive customer interactions — no matter where your customers are.

Challenges to Keep in Mind

Most global phone service providers offer international phone numbers and various cloud communication features. But, they may come with limitations that can impede your business’ global expansion plans:

Limited global coverage
Worldwide coverage is typically limited to just Western Europe and the Americas. This means that providers may not have a strong presence in the Middle East, Latin America, or Africa. So, if you have customers in these regions or want to expand, you will need an additional phone service provider.

For instance: Zoom Phone offers phone numbers in 45 countries and toll-free service in only 29 countries (of which some are inbound-only). You can get around this with a Zoom Phone BYOC solution.

Amazon Connect offers phone numbers and inbound calling from about 80 countries, DID and toll-free numbers in nearly 20 countries, and outbound calling for 200 countries.

Stricter documentation
Additionally, new players in the telecom space may require stricter documentation for most originations. This could be a result of short-term experience, smaller networks, different business models, and so on. But it can add more roadblocks to your international expansion plans.

Note: Information mentioned in this article is accurate at the time of publishing and may be subject to changes.

Why Choose Global Call Forwarding as Your Global Phone Service Provider?

While there are countless global inbound phone services available, you need one that works best for your business communication needs. Global Call Forwarding has helped thousands of companies expand globally — from high-growth startups to multinational enterprises.

  • Coverage in 160+ countries (including hard-to-reach regions)
  • Local, national, and toll-free numbers available
  • Advanced routing features and real-time analytics
  • Flexible month-to-month pricing
  • Support for BYOC and SIP delivery
  • Dedicated account managers and 24/7 technical support

Ready to add global voice coverage to your phone system? Call us at +1 (561) 908-6171 or chat with our experts online!

What is Business Communication?

The way a business communicates — internally or externally — is key to its success. Through communication, you can determine the strengths and weaknesses in your business and its products. You can also work with the necessary parties to improve quality and serve your valued customers better. In this post, we will discuss what business communication entails and how to better enhance it to align with your business’s goals.

Business Communication: Definition

What is business communication? Business communication refers to sharing information internally (within the office and its teams) and externally (between the business and its customers).

Effective communication in a business should be goal-oriented. That is, everyone in the company interacts and works towards a common goal. And this goal should revolve around creating better experiences for customers, thereby improving customer satisfaction and sales.

And so, communication within teams and departments or between management and its employees will generally include:

  • Making plans and setting goals
  • Presenting new business, marketing, and sales ideas
  • Making decisions
  • Compromising, as needed
  • Meetings with agendas and goals in place, and so on

Good and reliable communication systems can help increase a business’s productivity and organization. Unclear or miscommunication can lead to the core systems failing. Therefore, it is extremely crucial to pay attention to both internal and external business communication.

Different Types of Business Communication

A business communicates in two general ways: internal and external communication.

Internal communication

This type of communication is focused internally within business teams or departments. Internal business communication consists of different types of communication:

  • Upward communication — going up the organizational hierarchy such as from a subordinate to a manager.
  • Downward communication — going down the organizational hierarchy such as from a manager or supervisor to a subordinate.
  • Lateral communication — also known as technical communication refers to cross-departmental interaction between team members or coworkers.

External communication

This type of communication relates to any interaction or communication leaving the office or coming from outside the office. External business communication deals with interacting with customers, business contacts, vendors, etc. Examples:

  • Sales and telesales
  • Conducting market research
  • Obtaining customer feedback
  • Managing leads and prospects
  • Account management, and so on

Communication Methods: Ways to Communicate for Business

Like any other type of communication, businesses interact internally and externally either verbally or in writing. And so business communication takes place in person or face-to-face, through phone conversations, video conferencing, chat, SMS exchanges, etc. Or through email exchanges after collecting email contacts through website pop-up forms, lead magnets, LinkedIn email finder, high-converting landing pages, etc. In broader terms, businesses generally communicate in-person, virtually, or remotely.

Choosing what method of communication is best for your company depends on a few factors. For instance, written communication is good for documentation of ideas and actions while verbal allows for instantaneous and collaborative idea formation. Additionally, your communication methods would depend on where your business is located, its hours, how many people are involved, whether you have offices in different time zones (remote offices), and so on. Also, a well-structured process flow diagram enhances communication by visually depicting complex processes, ensuring shared understanding among team members.

So what are some different methods that can be used for effective communication?

1. Written communication — This consists of emails and mail primarily and can also include chat and instant messaging portals. Examples: Gmail, Outlook, Slack, Teamwork, Google Hangouts, etc.)

2. Phone conversations — This consists of communicating via telephones, smartphones, or a cloud phone system where two or more people are actively involved and participating in the conversation.

3. Video conferencing — This takes phone conversations to a visual level where remote teams can work more in sync through video, mimicking in-person meetings.

4. In-person meetings — In-person meetings are every business’s most preferred communication method as they promote clear interaction and decisions more quickly.

5. Web-based communication — This includes virtual communication over web applications or a cloud phone system: email, live chat, virtual phone numbers, messaging apps, video-chat apps, and so on.

6. Official documents — This refers to any essential documentation such as agreements, terms and conditions, medical records, and so on. Such documents reduce confusion, protect against liability and fraud, and provide clarity.

7. Presentations — Presentations through PowerPoint slides or using other tools can come in very handy when presenting ideas, strategies, and even training to a large group.

8. FAQs and content — This type of communication is externally-focused. Having a well-designed website includes providing informational and educational content and FAQs so web-visitors can find what they are looking for and witness your company’s expertise.

9. Surveys and feedback — This refers to internal surveys studying how teams are working and customer surveys to determine how customers can be served better. The ultimate goal is to identify areas of weaknesses and convert them into strengths as well as opening up a communication channel between all levels of the office hierarchy.

10. Customer-related — Covers customer interaction, support, CRM systems, reviews, etc.

Related: 7 Must-Have Global Expansion Tools for Communication

6 Reasons Why Effective Communication is Important

So, why should your business enforce better internal and external communication? Creating an environment for constructive and effective communication lets your business:

1. Align all teams and goals

By communicating consistently with your teams, your business can ensure that everyone is on the same page regarding short-term and long-term goals. Proper business communication encourages teams to collaborate, share ideas and suggestions, and collect feedback. Use a vision statement to articulate your organization’s aspirations, guiding everyone’s efforts toward a common business goals. All of this can help the business create a better work environment as well as develop efficient products and services for customers.

2. Improve employee engagement & productivity

Internal communication can enhance employee experience by providing coaching, training, and support. Through this, employees are equipped to improve productivity and stay on top of their work.

3. Encourage inter-departmental communication & collaboration

Sharing ideas and feedback can go a long way in building better experiences and products not only for customers but employees as well. Enabling your teams to work together through collaboration can help your business develop well-rounded products and market them in a way that means something to your customers.

4. Keep in-house and remote teams connected

Business communication is essential to keep all teams connected, whether in-house or remote. Make it easier for employees to connect with each other so that they can work together towards your business’ goals and milestones.

5. Support knowledge-sharing
By establishing an easy-to-use and efficient business communication system, your teams can follow knowledge-sharing best practices. This way, employees can share essential information and knowledge about the industry, field, and products and services. Without such a system, organizational knowledge will suffer.

6. Improve employee and customer satisfaction & retention
Lastly, all of the above reasons lead to the most important impact of business communication: satisfaction and retention. Happy employees make happy customers. And so, your business’ goal should be to retain employees and customers by improving their satisfaction and experience.

How to Communicate Effectively in the Workspace: 8 Useful Tips

Effective business communication best practices have been talked about for years as we continue to find better ways to express ourselves and collaborate with others. Here are some key points to keep in mind so that you communicate well in your place of work:

1. Adopt active listening

Many times, we assume we know what the problem is and what solutions work best. But our experiences differ, and so it is always a good idea to actively listen to what your colleague, supervisor, or customer is telling you. Actively listening to and acknowledging the other person shows them that you actually care about their concern. Treat their issue or concern as new and personal to them. This will help you offer solutions that will work for them instead of general, unattached help.

2. Be empathetic

Empathy is growing more and more important in customer service. However, that is not where it should start and end—practice empathy in all business- and non-business-related communication. Being empathetic and actually trying to understand where the other person is coming from will help you offer better and more tailored responses. And it will create better customer service experiences through genuine interactions and care.

3. Eliminate assumptions and biases

Biases are still very much present in communication. However, people are more aware and have been consciously trying to eliminate their own assumptions and biases when communicating with others. Avoid assumptions by communicating openly and honestly about needs and expectations. And reduce implicit bias in communication by being aware and respectful of the other person. This includes respecting the other persons’ identity — their gender and gender pronouns, race, culture, religion, disabilities,

4. Ask questions

When in doubt, ask questions and be open to receiving help. Asking questions can help clarify confusion, get assistance, and receive feedback. You also show the other person that you are paying attention and listening to what they’re saying. Make sure you ask relevant questions instead of asking about something they’ve already talked about.

5. Be respectful and patient

Working can be tough, especially during high-traffic periods and high-stress situations. Be patient and respectful during these moments. It is easy to get carried away and demand more than a person can accomplish. Communicate effectively to set realistic expectations, clarify confusion, and avoid misunderstandings.

6. Acknowledge and reinforce positive behaviors

Part of good effective business communication is highlighting good and positive behaviors and accomplishments. This helps your employees and colleagues feel validated, heard, and seen. And it will, in turn, reinforce desirable behaviors.

7. Validate feelings and ideas

Finally, validate and acknowledge feelings, ideas, and suggestions when shared. Dismissing how your colleagues feel or ignoring ideas they have for improvements can lead to distrust and indifference towards the company. This will further reduce the amount of investment the employee or customer has in your company leading to high employee turnover and losing valuable customers.

8. Be aware of international phone etiquette

When communicating with business contacts and customers in other countries and regions, it is a good practice to be aware of international phone etiquette. Practicing good phone etiquette demonstrates that you respect their culture by making an attempt to connect with them in ways that matter to them.

Setting Up Business Communications

It is important to find the right business communication system for your company. Ideally, you want systems that you need and will use effectively. When setting up your communication system, keep these steps in mind:

1) Review your current business communication set-up and identify new goals.

Before reinventing your communication system, review the current one to understand its strengths and weaknesses. This will help you determine what to look for in the new system. Consider some common reasons why communication systems need replacement:

  • Low employee satisfaction
  • Low customer satisfaction or weak caller experience
  • Information being lost due to remote work or improper documentation

Then consider what your company’s goals are:

  • Low employee turnover rate
  • High customer satisfaction rate
  • Proper tracking of projects, documents, interactions, tasks, etc.

2) Consider how you want your core groups to communicate with each other.

Next, develop a structure for how your teams will communicate:

  • Horizontally (departments)
  • Vertically (between teams and managers)
  • Externally (between the company and customers, suppliers, partners).

In order to create this structure, consider:

  • Which teams need to talk daily.
  • Which teams need specific methods of communication. For example, do all teams need access to phones or direct lines? Or, do all teams need a project management system that documents tasks and projects?
  • How can managers maintain and report progress in a department? What tools might they need?
  • Can a forum or knowledge base be created to reduce meetings/interactions regarding basic elements?

3) Choose methods of communication suitable for your needs.

Based on the above analysis, pick from the communication methods discussed above that would fit well with your core groups. Then consider which methods are absolutely needed and which can be optional.

4) Invest in the right communication tools.

Some businesses start off using the most commonly-used tools such as Gmail, Outlook, Google Drive, Microsoft Office, Slack, Google Hangouts, etc. However, what tools are best suited for your company depends on what you want to achieve through them. Here are some tips to keep in mind:

  • If you run a small business, use a single tool for email, internal chat, and calendars that can be shared, etc. Using multiple platforms can lead to confusion and slow down important processes.
  • For external business communication, create guidelines regarding your brand. For example, editorial notes, tone of voice, etc., and make sure that everyone communicating externally is made aware of your brand’s voice.
  • Consider an easy-to-use and reliable VoIP phone system to keep remote teams well-connected.
  • You may even consider investing in virtual phone numbers that help you communicate easily with international customers.
  • Use cloud storage to secure and keep track of important documents. If you use your phone’s storage, make sure to clear it up regularly to free up space and maintain optimal performance.
  • You may even consider using a project management system such as Teamwork or Monday to keep track of projects and tasks as they move within different teams and departments.

How Global Call Forwarding Can Help

We can provide you with essential communication tools to boost internal and external communications. From VoIP to a variety of virtual phone numbers and communication features, we can help you build and set up a high-functioning office phone system that keeps you connected no matter where you or your teams are located. For more information, speak to an expert at 1 (888) 908 6171.

Guide to International Number Ordering Requirements

International phone numbers allow businesses to establish a local presence in other countries.

Incoming calls can be routed to any phone, PBX, or SIP destination worldwide. Users can also make outbound calls with their phone number shown as the caller ID.

To provide these numbers, Global Call Forwarding must adhere to international phone number regulations. We comply with these regulatory requirements to minimize the risk of disruption to your numbers and service.

This guide to international number ordering requirements was created to make this process as easy as possible.

Which Countries Require Documentation?

Countries around the world are becoming increasingly strict when it comes to telecommunications regulations and compliance. These regulations vary from country to country.

The following popular countries require documentation to order a number:

  • Singapore
  • UAE
  • France
  • Spain
  • Germany
  • Bahrain
  • Austria
  • Belgium
  • China
  • Denmark
  • Hong Kong
  • Thailand
  • Japan
  • Malaysia
  • Saudi Arabia
  • Turkey
  • Vietnam
  • Taiwan
  • Poland
  • Netherlands
  • Finland

These are some examples of countries but it is not a complete list. For more information, please contact a Global Call Forwarding representative.

What are the Acceptable Types of Documentation?

When ordering international phone numbers, your provider may request different types of documentation. In order to make the process of number provisioning as fast as possible, we need your help gathering and providing the necessary documentation.

The most commonly requested types of documentation are proof of address, proof of ID, and a letter of intent.

These documents should be sent to our customer service department.

Acceptable Proof of Address

Acceptable Proof of Address can be one of the following:

  • Utility bill (gas, electric, or fixed-line telephone bill) within the last 3 months
  • Bank statement within the last 3 months of a lease/tenant agreement

In some cases, especially for geographic numbers, proof of address is required from the same city in which the number is located.

Acceptable Forms of Identification

Acceptable Forms of Identification can be one of the following:

  • Passport
  • Driver’s license
  • National ID card

In some cases, our provider will request a selfie with the end-user holding their identification.

What if this Information is Sensitive?

We take our responsibility to safeguard your sensitive personal information very seriously. We apply technical controls when processing this data, and all our staff undergoes training on the proper handling of this data.

number ordering requirements

How Long Does it Take for Documents to be Approved?

In most cases, it can take between 3-5 business days for documentation approval.

While we do our best to activate your numbers as quickly as possible, timelines can vary depending on the country origination.

Our vendors reserve the right in their discretion to deny phone numbers or request additional information at any stage of the process.

How Can I View the Status of my Submission?

Once your documents have been approved and the order has been processed, you will receive an email confirmation with further details. You can check the status of your submission at any time by contacting our customer service team.

International Number Ordering with Global Call Forwarding

Global Call Forwarding has been a reliable global telephony provider for over 26 years. We have extensive experience navigating international telecommunications regulations and providing reliable services to multinational clients.

Let us help you navigate through compliance requirements for purchasing international phone numbers and make this process as smooth as possible.

What is International Local Presence?

Local presence is one of the most powerful features of our cloud-phone service.

With local presence dialing, agents can connect with between 4-10x more prospects by showing a local number as their caller ID.

Most telephony providers only offer local presence dialing for domestic phone numbers, but we can help your sales and support teams establish a local presence internationally.

How International Local Presence Works

Global Call Forwarding provides local and toll-free numbers from most countries in the world.

These numbers can be used to receive incoming calls and also to make outbound calls with a dedicated caller ID. This means that customers can show a local caller ID for outbound calls that corresponds to the destination they’re calling.

International Local Presence Example

Say, agents are dialing prospects in London. They can show a +44 204 phone number. Or, if they’re calling customers in New York City, they can show a +1 646 phone number. They can do so, no matter their location — India, Australia, Canada, USA, etc.

When to Use Local Presence

Local presence dialing has many potential use cases. Here are some of the times when local presence dialing proves most effective:

The benefits of international local presence dialing.

Benefits of International Local Presence

Cold calling is tough business. With spammers and robocallers on the rise, prospects are less likely than ever to answer cold calls. This is why local presence dialing exists.

Improve Connection Rates

Establishing a local presence is especially important when making international calls. Prospects are far less likely to answer calls from other countries:

The stats above prove that businesses will increase the return on their outbound calling efforts by using local presence dialing. When more people pick up, time spent dialing becomes more profitable, as agents are more likely to have productive conversations.

Route Calls Back to the Right Rep

It’s common knowledge that many inside sales calls go unanswered. This leaves the called party with a missed call notification or a voicemail, along with the number that called them.

International local presence dialing enables agents to show their own local numbers as the caller ID. This means that if the called party returns the call, it will be routed back to the agent that called them.

Types of Local Presence

You can use different types of local presence dialing with Global Call Forwarding:

Call Masking with an International Phone Number

While number masking might have a negative connotation, it is a powerful tool used by businesses around the world. Call masking refers to the technique of “masking” or showing your business phone number for outbound calling.

It helps you keep your actual number private and lets you show a dedicated business phone number instead. You can also use number masking to call internationally with a local phone number.

Using Privately-Owned Numbers

Some companies already have phone numbers that they want to make calls with.

They might already have contracts with existing carriers, but want to use our international voice service to call globally. In most cases, this provides major cost-savings for international calling, in addition to better call quality and stability.

If customers can prove ownership of these phone numbers, we allow them to use these numbers as their Caller ID.

Get Calling With Local Numbers

We would love to help you get started with local presence dialing. Sign up for a local phone number today and start making calls anywhere in the world.