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11 Call Center Technologies Business Leaders Must Know [2024]

A comprehensive list of the most important call center technologies in 2023..

Many businesses use a suite of call center technologies ranging from basic to cutting-edge. This technology helps companies achieve big benefits like increased efficiency and enhanced customer experiences. But, how …Read More »

FreePBX vs 3CX: Features, Pricing, Deployment

A comparison of FreePBX vs 3CX.

Want to upgrade your business phone system but don’t know which provider is better? In this comparison, we will look at FreePBX vs 3CX, specifically at their features, pricing, deployment, …Read More »

What is E.164?

What is E.164

E.164 is an international phone numbering plan for public telecommunications. This numbering format defines a general format for international phone numbers. It ensures that calls are delivered correctly by assigning …Read More »

Asterisk vs FreePBX: Features, Pricing, Deployment

asterisk vs freepbx

Want to upgrade your PBX but don’t know which provider to choose? In this comparison, we will look at Asterisk vs FreePBX, specifically at their features, pricing, deployment, support, and …Read More »

What is Phone Number Regulatory Compliance?

what is phone number regulatory compliance

This guide talks about phone number regulatory compliance with Global Call Forwarding. Phone Number Regulatory Compliance: An Overview Global Call Forwarding provides virtual phone numbers in more than 150 countries. …Read More »

3CX vs Asterisk: Features, Pricing, Deployment

3cx vs asterisk pbx

Want to upgrade your business phone system but don’t know which provider is better? In this comparison, we will look at 3CX vs Asterisk. More specifically, we’ll review their features, …Read More »

The Benefits of Meditation in Our High-Paced, Stressed-Out World

The roots of meditation travel back to ancient times. Scripts dating back some 5,000 years, known as the tantras, refer to several different forms of meditation. Yet meditation is not only an ancient spiritual practice; it is popular today as a contemporary mind-body technique used for completely calming the mind, relaxing, and re-energizing the body. Recent studies have also shown that is it effective in the prevention and treatment of a host of illnesses and diseases including cardiovascular disease, the management of chronic pain, fibromyalgia, coronary artery disease, stress reduction and hypertension, prevention of psychotic episodes in schizophrenia as well as anxiety, depression, and insomnia.

Why Meditate?

Mediation is sustenance for the mind and body. Buddhist sutras refer to Samadhi as food. Samadhi means contemplation or meditation. Meditation can give you a mental and physical boost when your energy is depleted and can put your body’s energies back in sync to prevent illness and disease. Meditation is a very beneficial practice, particularly in our fast-paced world of increasing stress and anxiety, poor diet, disease, and environmental toxins.

Meditation and EEG

Electroencephalograph (EEG) recordings taken of experienced meditators (people with more than ten years of training and practice), during meditation sessions show interesting changes in brain wave patterns compared to the normal waking state. During meditation, there occurs a significant rise in gamma wave activity to a range between 80-120 Hz. The participants also showed increased gamma activity when not meditating but merely at rest. This means that this type of mental training can increase the possibility for experienced meditators to control certain neurological functions.

Meditation and the Brain

Andrew Newberg, a radiologist at the University of Pennsylvania, conducted a study examining the effects of meditation on Buddhist monks’ brains.

Newberg and his team used brain imaging to measure the changes in the monks’ brains after they had been meditation for one hour. Once the monks had reached a transcendental state, they were instructed to pull a string that released a radioactive tracer into their bloodstream. This enabled scientists to watch the dye move to the active parts of the brain. Once the subjects had finished meditating, the initial image was compared to one of their brain during normal waking state.

The study revealed that during meditation, in the brain there is an increase in activity towards the front of the brain, which is the area responsible for focus and concentration. There was also a marked decrease in activity towards the rear of the brain; the area responsible for orientation. This may indicate a reduction of spatial awareness during meditation

lady meditating
Source: Stockphoto.com O#100076223467

In a study designed by conducted by Maura Paul-Labrador, M.P.H, and colleagues from Cedars-Sinai Medical Center in Los Angeles, coronary heart disease (CHD) patients received a sixteen-week training course in transcendental meditation. As a comparison, a second group received only instructions on how to maintain their health. The study was designed to see what effects, if any, meditation would have on risk factors associated with CHD such as high blood pressure, abdominal obesity, high cholesterol levels, and insulin resistance.

Significant positive changes were noted in the blood samples of the group using transcendental meditation. These included; lower blood pressure, an improvement in fasting levels of insulin and glucose and an overall improvement in digestive functions. These results suggest that transcendental meditation helps reduce the symptoms of CHD by reducing stress levels.

Finding a Perfect Space

If you want to improve your health and quality of life by meditating, you need to find the best place to do it. Whether you opt to meditate indoors or outdoors, there are benefits to both. The key factor here is to find a comfortable space where you will not be disturbed. Do your best to steer clear of distractions, such as the television or phone; interruptions will definitely get in the way of your meditation session.

Let it All Go

The key to meditation is relaxing and letting all your concerns slip away. One option for getting started is to consider some progressive relaxation techniques, relaxing slowly, one body part at a time until the tension has melted away.

Focus on your Flow of Breath

Inhale and exhale consciously and deeply through your nose. At the same time, pay attention to the flow of your breathing. If you are having trouble concentrating, it may be easier to use a mantra such as “om.” Alternatively, you could try counting down from 10 to 1 as you breathe deeply.

Silence your Mind

This is the one part of meditation that people find most difficult, but it doesn’t have to be. The best way to start is not to try and empty your mind completely, but to slow down your thinking so that you can focus on just one thing at a time. After mastering this technique, you may find it quite easy to slip into a meditative state and reap the benefits of this mindful practice.

Taking Your Business Idea from Concept to Business Plan

You may have been nursing your unique idea for a business for years, or it may be something that came to you in a sudden burst of inspiration. Either way, if you have a solid idea and you’re determined to get it up and running, then there are a number of steps that you need to go through. Here are some pointers to help you take your business idea from concept to business plan and beyond.

Fine Tune Your Idea

You’ve come up with an idea that meshes with your strengths, passions, and goals. The next step is to flesh out your idea. You may find that your initial idea changes quite significantly, so don’t be too possessive over it. Give it room to grow and transform.

Talk it Over

It’s a good idea to talk your business idea through with someone who is business savvy. Perhaps you have a mentor or a friend who is already running his or her own business. These people would make the perfect sounding board, and you could end up coming away with some great advice. You could also consider talking it over with potential customers in your target range and see what they think.

Consider it From Every Angle

Think about your business idea from the perspective of an investor. Be objective and analytical. Consider who your target customers are and what they really need. How big of an opportunity is there for you in this niche and is the timing right? Make a list of all the steps it will take to execute your business plan and assess if the payoff is worth the risk involved. Also, think about what type of business plan you’re going to utilize.

Get Plenty of Feedback

Talk to people who are familiar with the market and the type of business model which you intend to use – people who have this type of experience can help you understand what works and what doesn’t out there in the business world. You cannot do enough research before laying out your business plan.

Take Your Feedback Onboard

Don’t just ignore feedback, especially if it was not what you wanted to hear. Use it to make wise changes to your business plan and your go-to-market strategy. Make sure that you crunch some numbers so that you can develop an idea of how much you need to invest in key milestones. Now’s the time to decide who you need on your team to help you put this plan into practice.

Come up With a Minimalist Product or Service

In your mind, picture your product or service in its simplest form. Strip it down to the very basics that your customers need: the minimal requirements. This exercise will help you to build a prototype. Once you’ve got the basic model designed, go ahead and make it as quickly and inexpensively as you can. You can add a full set of features later.

Start Selling

You don’t have to wait until your product is 100 percent perfect before you open shop. Once you have it out there on the market, you will be able to listen to customer feedback and see where tweaks and improvements need to be made. This will give you a greater ability to react to customers quickly and upgrade your product as you go along. The key is to get your core product to market as quickly as you can.

Test Your Products

Now you have products in the marketplace; you can try to make them a better match for what your target customers need. For example, you can test different elements such as optional features, pricing, and branding features. Then you can search for a cost-effective way to draw customers by experimenting with sales pitches, promotions, marketing campaigns, and distribution channels. Once you have your results in, you can see which ones are most effective.

Don’t let the Process Stagnate

Now you’ve learned which aspects of your branding and marketing you need to change, fix them as quickly as possible. But you will have also gotten some things right, and obviously, you will want to leave those as they are.

Prepare for Expansion

Now is the time to update your business plan and gather all the resources you need to grow. Start raising capital if you need to. Pitch to investors, start crowdfunding, whichever path you choose, now is the time to do it.

Speed Up Your Start-Up

At this point, you have a market-tested business plan and resources at the ready. You should be ready to expand. Make sure your whole team is on board, and you’re all in line with the same goals.

Following these steps can help you move your business from concept to plan to reality.

Why Virtual Numbers Are A Great Option For Freelancers

Life as a freelancer means there’s always work to be done. Freelancers must pitch clients, conduct research, maintain a list of leads and frequent contacts, and make time for personal endeavors. Freelancers must maintain a specific schedule and budget in order to be successful and avoid being overwhelmed with multiple tasks. There are numerous online tools and apps available to assist new and established freelancers.

Through the use of telephone applications and computer software, freelancers can grow their business and maintain loyal clients. To attract a steady influx of freelance work, being creative and memorable is important. Furthermore, standing out as a freelancer includes offering outstanding services and having professional appeal.

There are various reasons why virtual numbers are a great option for freelancers, including the fact that most freelance work is done online. If you are currently freelancing or considering freelance work, here are some of the reasons to consider virtual numbers.

Virtual Numbers Offer Convenience

A second reason why virtual numbers are a great option for freelancers is convenience. Virtual phone numbers provide convenience because they have a variety of features that help freelancers to get more work done with greater efficiency. For example, a freelancer might use virtual numbers with voice messaging because messages can be saved and sent as emails. Sending a voicemail as a transcribed email allows a freelancer to create reminders and quickly respond via text or email if speaking over the phone isn’t an immediate option.

Here’s another reason why virtual numbers are a great option for freelancers: A freelancer can also use a virtual phone number to keep personal information secure. It’s very important to protect your personal information by keeping your address and phone number private. When using a virtual phone number, you maintain privacy and stay responsive. Freelancers can also receive and reply to texts and make phone calls.

Virtual Numbers Make Freelancers More Marketable

Marketing is critical for a freelancer because freelancing is a competitive business. Surprisingly, many freelancers are still using their personal information when they advertise and approach clients. Pitching to clients and publications with your personal cell phone number or home phone could make you seem like an amateur, especially when reaching out to prestigious clients.

Standing out in your market is also why virtual numbers are a great option for freelancers. Because you are working as a freelancer, trust is especially important. Having a virtual number shows that you are serious about your services and brand. Remember that a freelancer is an individual, so establishing trust and showing that you are accessible and reliable will attract new clients and help you build a profitable reputation.

The majority of freelancers rely on online marketing. Therefore, a phone number that limits outreach due to location can be a financial downfall. Freelance professionals want potential clients to focus on their skills and abilities, not location. A virtual phone number remedies this, and such options as toll free numbers and vanity numbers enable even greater versatility and marketing capabilities. Using a toll free number online and pairing it with a vanity number makes a freelancer more marketable because the business will appear more professional and fun.

A vanity number replaces a traditional phone number using numerical digits with letters or a word, which is much easier to remember. As freelancers work to gain more visibility online, attracting clients without paid advertisements is most ideal. Using a vanity phone number is a great way to organically generate referrals because you will have a way to market vanity numbers.

Freelancers Can Stay Mobile With Virtual Numbers

One of the greatest advantages of being a freelancer is working from home, or any destination you prefer, such as a coffee shop, a bookstore, or while traveling. There’s no need for a lease or purchasing a building for office space; freelancers can be mobile without missing a beat.

Commuting and traveling doesn’t mean your freelance business has to be put on hold. With virtual numbers, you won’t miss a beat. Many freelancers work alone, but some decide to partner with an agency (or build an agency from the ground up). If you decide to expand your personal freelancing experience into a company, your virtual phone number can be used to create extension lines for your team.

Adding to the reasons why virtual numbers are a great option for freelancers is that virtual phone numbers can also save important information for uploading to the cloud. Storing information online is critical as a freelancer. With cloud storage, freelancers can access files from any location. Cloud technology is also beneficial because computer crashes and lost documents can cause unexpected delays and threaten professional relationships because your associates and clients may question your abilities as a business owner.

There Are Numerous Reasons Why Virtual Numbers Are a Great Option For Freelancers

Freelancing offers flexibility to make your own schedule, while doing the work you love. Along the way, you can build long-term relationships with clients that truly value your services. As you learn why virtual numbers are a great option for freelancers, take time to shop for the right provider before purchasing a virtual phone number. Lastly, consider a customized package that best fits your business needs.

Top Ways A Vanity Number Can Enhance Your Business

A vanity phone number differs from a traditional phone number because it is not assigned to a specific country code or area code. With your vanity phone number, a traditional string of numerical digits is replaced with letters or a word. These letters come together as a keyword or phrase related to your business.

Because your vanity number will be combined with your virtual phone number, forwarding calls from a vanity line to the destination of your choice can be done almost instantly. Furthermore, a vanity number can be forwarded to a landline or cellular phone. Forwarding calls to personal cell phones is also a smooth transition for business owners because virtual phone numbers work well with both IOS and Android operating systems.

Here are some of the top ways a vanity number can enhance your business.

A Vanity Number Helps With Tracking Advertising Efforts

A business owner can’t determine the best marketing strategies to increase sales and brand visibility if specific performance metrics for individual campaigns are unknown. Every marketing outlet is unique. Business owners must be aware of customer preferences and analyze what changes should be made to encourage more phone calls that convert to sales.

Analyze key metrics by gathering data that answers questions such as:

  • What is the call duration time before closing a sale?
  • Are advertisements being properly placed to attract target customers?
  • What time or day of the week does your business receives the most phone calls?

Along with tracking data, call recording can also be used as a feature of your vanity number to find key conversation points that motivate customers to buy.

Vanity Numbers Encourage Brand Recognition

One of the top ways a vanity number can enhance your business is by making your brand more recognizable. Regardless of your chosen field, most entrepreneurs are working within competitive markets. Therefore, it’s important to stand out with product knowledge and personality.

A vanity number has a unique impact because it shows potential customers that your business is both professional and creative. In fact, some of the most popular and nationally known businesses hold their rank and relevancy by using a toll free vanity phone number. Consider 1-800 Flowers, which is one of the most commonly referenced businesses with a vanity line. This floral business stands apart in a saturated market because the company is memorable and easy to contact.

By taking the time to find the right vanity number, you’re setting your business on a path to long-term success. The best way to determine which vanity number is right for you would be through testing multiple numbers to see which number truly resonates with customers and potential business partners.

Vanity Numbers Show Accessibility

Building customer loyalty is important because loyal customers will continue to buy from you and recommend your business to others. A vanity number increases referrals because it is easy to remember and customers are likely to refer your company through word of mouth recommendations.

Another advantage when choosing a vanity number as part of your marketing strategy is that your business will have a more trusted presence. Consumers are more likely to associate your company with the traditional brick-and-mortar stores they are accustomed to when shopping. Large businesses often have vanity numbers, so it’s a symbol of being highly established. If your business also has these professional phone numbers, customers are more likely to call and buy your products.

phone lady waiting
Source: Stockphoto.com O# 100211229678

Remember to Research

Researching the best vanity number to use is a critical step when selecting your phone number. There are many instances where businesses have mistakenly used similar phrases and words to describe their products and services. These same keywords and phrases are the terms customers use for online research and when browsing local directories.

Similar numbers can be problematic if your vanity number closely resembles the contact information of a competing company because this can result in a competitor getting more calls from consumers looking to buy from your business.

Finding the right balance through research is important. If you use a local phone number, you’re limiting the ability to reach out to local consumers instead of building national or global awareness, which is more profitable. If you choose an uncommon term that is misleading, callers may confuse your messaging and think you are offering a different service.

Use Vanity Numbers For Long-Term Growth

Every business owner is different, and all entrepreneurs have unique visions for their business and creative ideas that can’t be replicated. Still, what many company heads have in common is the desire for a profitable business that continues to expand as a visible and respected brand.

Before a business can begin to thrive, a company budget that implements the use of modern technology and strategies is essential. Today, more companies are recognizing how a vanity number is a strategic method to enhance their business, promote their brand, and attract more customers.

Improving Internal Communications in Your Company

Failing to address the challenges that arise when companies due to poor communication within a company is a recipe for disaster. Miscommunication leads to losses in productivity, creates tension amongst coworkers, and results in a higher turnover rate.

Overlooking internal communication issues in your company also makes the hiring process much more difficult because the lack of communication makes it harder to translate company goals to new team members. When a new hire is brought into the business, it’s difficult for the individual to learn or seek guidance from other team members because there isn’t a clear path to follow or specific strategies for success. Furthermore, team members will not know how to properly represent the company.

The Importance of Improving Internal Communications In Your Company

Why is improving internal communications in your company so critical? There are many answers to this question, but one of the main reasons would be harmony and balance must exist between coworkers and management to build trust and encourage open, honest dialogue.
A lack of proper communication has a major impact on productivity and it can be the difference between reaching company goals and falling short on completing critical tasks.

Another negative impact of miscommunication is a high turnover rate. Turnovers cause companies of all sizes to lose money because the business must invest in the hiring and onboarding process, not to mention the training and compensation of new employees. When a new hire leaves unexpectedly, the process must start over and it will require more funding. When this happens on a frequent basis, the high turnover rate also brings the integrity and management of the company into question.

Strive Towards Improving Internal Communications In Your Company Regularly

Many business owners wonder what specific methods can be implemented to improve internal communications in your company. This answer will depend on your unique company structure and team, but there are actions that every company should take to improve their ways of communicating.

Internal communication can be improved in your company with the right mindset, transparency, and the use of technology. Whether your business is large or small, communication is key.

These key methods should be helpful for companies striving to communicate and improve their workplace with more clarity and efficiency.

Establish A System For Sharing Information

One of the biggest communication errors companies make is deciding to use a middleman to relay information. This can go wrong for various reasons. If communicating information between select employees, they may not understand the importance of making sure that everyone on the team receives the message. With so many daily tasks to handle, it’s easy for team members to forget sharing information that is not related to the immediate task at hand.

Another conflict that may arise from handing off information and priority documents to specific employees is the possibility of favoritism. If your staff feels that only one person or a few people on staff can be trusted with sensitive information, it may result in tension in the workplace. Hence, another reason improving internal communications in your company will be necessary.

work meeting
Source: Stockphoto.com O#100052465503

Maintaining a high level of transparency through the use of technology is the best way to avoid communication gaps. This is crucial for improving internal communications in your company. There is a wide selection of cloud communications technology that will allow managers to quickly upload important documents and notes so that all employees can access with just a username and password. When looking to share quick notes and attachments, there is the option of Dropbox, along with team messaging services such as Slack and WhatsApp for constant convenient communication. These apps also allow employees to give their input and ask questions in real time and read responses on similar topics.

Host Online Meetings

Consistent meetings are great for improving internal communications in your company. Just as the internet allows companies to share important documents, businesses can also use online technology to host online meetings, which is especially beneficial if you are working with remote teams.

Remote teams will not be able to attend most company meetups due to their location or time zone differences, however, this can be easily supported. The best way to make meetings convenient and cost-free for everyone is by using cloud phone numbers for conference calls or video messaging. Employees appreciate this because a feeling of inclusion through the sharing of information is great for team morale.

Hosting meetings online makes sure that everyone has access to the same information, eliminating silos and hierarchy. Hierarchical environments can make employees feel isolated, and this can make everyone more reluctant to communicate openly. This resentment often results in a loss of motivation and prolongs the time it takes for teams to take action and achieve success.

Define Your Company’s Mission and Set Goals

You know your company goals and mission, but do your employees know? When your aim is improving internal communications in your company, this is really important to set a foundation. Discuss company goals in meetings and have your company mission statement clearly visible in the workspace and online. These reminders will help keep everyone on track while helping employees better assist customers.

Understanding a company’s goals and mission creates a better customer service experience because representatives will demonstrate more confidence in their role and product knowledge. Along with in-depth knowledge, customer service associates will be able to provide support while respecting the tone and communication style of the brand.

Suggestions for Providing Excellent Customer Service

Businesses that place more emphasis on their customer service experience are much more likely to see better profits than a company who lets their customer service drop off. This comes from a straightforward idea that people want to be heard and cared for. It is a basic human need that a business can easily provide by ramping up their customer service efforts.

Every business can provide excellent customer service no matter what size their company is. You do not have to be a large corporation to use these tips and tools. From start-ups to small businesses, all companies can benefit from their customer service efforts without spending all of their capital. Here is how to create an excellent customer service experience for your customers.

1. Make the Right First Impression

From the moment that your customer walks into your store, your employees should know how to greet them in a way in which they feel comfortable and cared for. This goes for online businesses as well. Although a live, smiling face won’t greet your customers, they can have a great online experience through original web copy and an easy-to-navigate website.

2. Follow Up

Just like making a good first impression, you must also leave a lasting impact on your customers. This can be done through emails, birthday wishes, Christmas cards, member rewards, and sending out exclusive coupons. Small gestures like these can go a long way in the eyes of your customers.

3. Go Above And Beyond

One way to service your customers is to go above and beyond what your competitors are doing. Some companies provide free tea or coffee for their customers. Others pamper their customers by giving them hot towels and allowing them to relax in meditation rooms. Whatever works for your company and sets you apart will help you stand out and keep loyal clients in the end.

india call center agents4. Bring More People Into Your Store

If you have a space available that can be rented out during times that you are not usually open for business, do it. Some companies will host movie nights in their stores or provide a place for charity events. These events often attract more people than just your regular customers. It is a great way to be known in your community, and once you are a seen as an essential part of the city, you will see an influx of customers coming in that may not have heard of you before.

5. Respond on Yelp

Yelp and customer review pages on your website should be responded to, no matter what the review is. If a customer leaves a positive review, remember to thank them and maybe let them know when a sale is coming up on an item that they like. It is also equally important to respond to negative reviews. It can make the difference between saving or losing a customer for life.

6. Ensure There’s a Way for Customers to Reach You

Customers want to be able to reach the business that they buy products or services from. So it is essential to have a phone line where your clients and customers can call to speak to a customer service representative. If you cannot afford to have a customer service line open 24/7, then you must set up a voicemail system, and it is also imperative that you call your customers back as soon as you can. If you cannot call them back immediately, be sure to let them know when your office hours are and when the best time to call back will be. With Global Call Forwarding, you can get a virtual phone number that is equipped with voicemail, sequential forwarding for when some employees are out of office, and call recording, which is an excellent tool for learning which customer service techniques work best.

7. Work With What You’ve Got

If you have a smaller business, then you can use that to your advantage. While larger companies have to rely on large customer service teams and automated emails, a smaller company can pick up the phone and speak to their customers directly. They can also send personalized emails and send letters, when needed.

Is it Hard to Open a Virtual Office in Singapore?

Before starting your own business in Singapore, try minimizing your overhead costs by opening up a virtual office first. Although it is no easy task to start your own business, virtual or not, there are perks to choosing a virtual office. For some business owners and entrepreneurs, it might be easier to build an office from scratch in Singapore. While others might find that they can work out of a virtual office in Singapore and save on expansion costs. So, what does it mean to open a Singapore virtual office?

Working from a Virtual Office in Singapore

In order to choose the right option for your business, you must first weigh the priorities of the company. If your company can survive while you work remotely, then opening a virtual office is the best option for you. In Singapore, businesses must register with an office address. However, it is very simple for a virtual office to rent a business address while remaining remote. If you are considering the idea of opening a virtual office in Singapore there a few key things to keep in mind:

1. A Business Address

As previously mentioned, a business address is required for all companies doing business in Singapore. But in Singapore, it is all about location. You will find that the most trustworthy addresses will be located in a business district or located very near one. Having an address in a business district will show potential and current customers that your business is a thriving company that is aware of the established business network. Many corporations are located on Battery Road, Raffles Quay, Robinson Road, Clarke Quay, and Shenton Way.

2. A Call Forwarding Service

It is nearly impossible to communicate with foreign clients and customers through one company number. When expanding, it is important to note the characteristics of your future customers. If a customer in Singapore sees that the only way they can reach you is by dialing an international phone number and get charged international charges, they will hesitate and look for a local competitor instead.

At Global Call Forwarding there are many options available for Singapore virtual phone numbers as well as international call forwarding. You can get Singapore toll-free numbers and enable locals to call your business for free, irrespective of your location. These incoming calls from Singapore get forwarded to your office or customer service headquarters located anywhere in the world.

A business should always make communication more accessible for their consumer. Therefore, providing a local virtual phone number for your international customers will encourage more interaction from them and will establish trust.

Related: Singapore Phone Numbers: The IMDA Numbering Plan Explained

3. A Comfortable Working Environment

Since your teams will be working remotely for your virtual office in Singapore, it is essential that you create a satisfying virtual workspace. This means equipping yourself and your teams with the right communication and project management systems. Your work environment could make or break your productivity. The best kind of virtual office is equipped with the best technology, a phone line, a reliable WiFi connection, with faxing and printing capabilities.

4. Forwarding Your Mail

Once you have your business address, you can begin to receive mail. But since your office address will be virtual, you must set up a mail forwarding system. This is very useful when you are trying to manage multiple businesses overseas. You can set up the mail to arrive in one stockpile, on a weekly basis, or as soon as it comes in.

5. What Are You Willing To Spend?

Once you have decided on all of the items that you will need in order to start your own virtual business in Singapore, you can begin to narrow down your search to a few different virtual office providers. Create a budget and don’t forget to include the services that you might need that come with an extra charge, such as rollover minutes for Singapore virtual phone numbers. It all depends on your individual business and how fast the company grows. One service can be more cost-effective than the other based on your individual needs.

Open a Virtual Office in Singapore

While opening a virtual office in Singapore requires time, energy, and planning, it is a relatively simple task once you find the right virtual providers. Before you begin your research, remember to have an established plan of action and a list of everything that you may need. Once you have those things outlined, you can start your own virtual office in Singapore. Learn more about Singapore phone numbers by speaking with our representatives!

Empower Your Business to Succeed with the Best Communication

Effective communication is essential for your business to succeed. Not only does it transform the way your team works together, but it also reduces in-house conflicts and redundancies. If you communicate effectively, your employees will like you and will listen to you. So, what is effective communication and how do you develop it?

What is Communication?

Communication involves the exchange of information and the method used to make this exchange. In a company, whether it’s a small business or a global corporation, communication is the means by which people exchange information about various business operations. Maximum effectiveness of communication within any organization is very desirable. Here are the elements of effective organizational communication. It is necessary for it to be:

  • Verifiably factual: Optimal communication is comprised of information that is completely factually correct.
  • One hundred percent complete: It must express absolutely every important piece of information that needs to be said.
  • Completely accurate: As well as being complete, communication must be completely accurate.
  • Well-targeted: The information you are communicating must be aimed at the right group of people within your organization.
  • Easy to understand: You must organize the information so that the people who are listening to it do not need to spend a lot of time processing it to understand it.
  • Timely: The information you are conveying must be passed on at the right time.

Why Effective Communication is Vital for Your Business

Ineffective communication can cause all sorts of issues within your company. Workplace risks, incoherent policies, and under-performance are just a few. Optimal communication is key for decision-making and for allowing the flow of back and forth communication through your organization’s vertical channels.

A further benefit of effective communication is that it assists with cross-departmental coordination. This enables your organization to not only have a highly efficient system, but also one which is optimally collaborative, so that all your departments, be they marketing, HR, admin or acquisitions, are all aiming for the same goals.

Strategies for Developing the Most Effective Communication

Here are some measures to help you develop more effective communication throughout your company.

1. Make the most of multiple channels

By using more than one communication channel, you can establish exchanges of information that might not happen otherwise.

2. Improve two-way feedback

Nurture a positive environment and a sense of mutual respect by asking for and giving feedback throughout your organization.

3. Keep the steps to communication short

By making it easy for intra-communications to take place at and between all levels, you ensure improved fidelity in the exchange of information.

4. Be mindful of clarity

Encourage an organizational culture that always aims for sensitivity to the needs of the recipient of the information.

Strategies to Make You an Strong Communicator

If you introduce these tactics into your daily routine, they can help you become a more effective communicator.

1. Lead by example

Practicing what you preach goes a long way in the business world. If you always deliver on your promises, people will follow you because they trust you, so it always pays to be genuine and honest.

2. Keep it simple

Don’t over-inform your team. Too much information just causes confusion. Simply say what you mean; in the world of communication, less is always more.

3. Be authentic

Always strive to be the best version of yourself that you can be. Be who you are, and your team will know you are expressing yourself honestly.

4. Be here now

Always be present. That doesn’t mean that you can’t take a break from work from time to time, but when you are working on planning and strategy, be focused and be visible to your team. Make sure your presence does not go unnoticed. Always allow people a chance to see you around the company.

5. Leave your door open

Make sure that your team members feel they can talk to you when they need to. If you can’t leave your door open all the time, then schedule a time at least once a week when you can. That way your team will know that they can count on you.

6. Encourage self-improvement

Every time a member of your workforce learns a new skill, it’s better for your company as a whole. Many companies support continued education within or outside of the workplace. If you can’t support your employee’s self-improvement financially, at least try to maintain a little flexibility with their schedules.

7. Support vacation time

The last thing you need is a workforce that is burned out and unproductive. To make sure this never happens, be supportive of vacation time. Your team will be much more productive and creative if they are well-rested and refreshed.

Remember, improving your communication skills and strategies can make for a more productive workforce and more loyal employees.

Does Your Small Business Actually Need a Toll Free Number?

If your small business doesn’t have a toll free number yet, you need to ask yourself why not. A toll free number is an indispensable asset for any size business. The benefits of having a toll free number are countless. It helps your company way more than simply enhancing your brand recognition and boosting your credibility; it also increases your sales and bumps up your ROI. Here are just a few reasons why your small business should have a toll free number.

5 Ways Small Businesses Can Use a Toll Free Number

The main attraction of toll free numbers is that they are free for customers to call. The business using the number bears the cost of customer calls. But while this may sound expensive, phone service providers have found ways to make toll free numbers inexpensive for businesses. This is because toll free numbers are a great marketing and sales tool for businesses as the ‘free calling’ option attracts more customers.

So, why should your small business get a toll free number?

1. Increase Customer Satisfaction

When consumers were surveyed, they pointed out that one of the most annoying things about a company was finding out that there was no easy way to contact them when they needed assistance.

Your customers will quickly become frustrated if they cannot find a phone number on your website. Why not make it really easy for them and give them a toll free number that’s easy to find. That way they will realize that you have respect for them and they will stay loyal to your brand.

2. Make it Easy to Remember

One of the other great things about a toll free number is that they are really easy to remember. Toll free numbers usually consist of a sequence of numbers that stick in your mind. For example, 1-800-444-4242, or 1-800-505-5050. Another way you can make your toll free number unforgettable is by buying a vanity number. A vanity number is one in which the number sequence is replaced by letters representing the number. The word or words should be relevant to your business. For example, 1-800-CONTACTS, 1-800-MATTRESS, or 1-800-FLOWERS. If they can remember your number, people will call you, and this is a very good way to generate sales.

3. Boost Your Company’s Legitimacy

Toll free numbers aren’t just for the huge corporations out there. By using a toll free business number, you are giving your business credibility and enhancing your company’s image. This is great if you are just starting a business. You could be working out of your garage, and no one will ever know.

4. Maintain Portability

When you have a toll free number, your physical location doesn’t matter. If you decide to relocate your business, your customers won’t even know because they will still be able to reach you on your toll free number wherever you are. All your calls to your toll free number can be forwarded to your smartphone or any other number of your choice. What’s more, once you buy a toll free number, it’s yours for good. Even if you decide to change your toll free number service provider, you can port your number to keep it.

Related: 5 Phone Number Porting Myths Debunked

small business toll free phone number
Source: Stockphoto.com O#100222581688

5. Use it as a Marketing Tool

Toll free and vanity numbers can both be used to help you keep track of your marketing efforts. For example, if you have a website, billboard, print ad, or even a radio or TV commercial, each time someone picks up the phone and makes a call to your company, you will always know which ad is drawing them in because you can use a different extension for each marketing campaign.

6. High Availability

Right now is a great time to purchase a toll free number because new prefixes are available, such as 833. The new numbers mean there are more available number combinations. So you have more chance of finding an easy-to-remember combination like 1-833-333-3333. Keep in mind though, they won’t last long, so you should act quickly. New prefixes only come along as and when they are needed, and this isn’t usually very often. There is not likely to be a new prefix released until almost all of the 833 numbers have been taken. Learn more in our toll free number prefixes guide.

How to Get a Toll Free Number?

If you’re interested in getting a toll free number, you can get one from a variety of sources, such as national phone service providers and any communications company which has access to toll free numbers, such as Global Call Forwarding. You can call them directly to see if the phone number you want is available.

Once you have chosen your toll free number, you will have a monthly payment plan, rather like any other phone plan. You can add on or remove extra numbers whenever you wish without penalty. While a lot of toll free number providers charge per minute for calls to the numbers, some will charge a lower rate if you have more than one toll free number. No contract or additional equipment required. Have questions? Call us or chat with us online!