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In today’s interconnected world, businesses rely heavily on internal IT help desks or service desks to provide crucial technical support for their employees.

Think of the service desk as the nerve center. Its main job is to efficiently handle a wide range of issues and requests, ensuring smooth operations and prompt resolutions.

But imagine taking this pivotal support system to a global scale: a global service desk hotline that transcends borders and time zones, allowing businesses to provide round-the-clock assistance in multiple languages.

Such a setup is not just essential; it is a game-changer for businesses aiming to deliver many benefits including unparalleled customer service, optimized workflows, empowered IT staff, and more.

Now these service desks may cater to different communication channels, depending on your business’ needs. But we’ll focus specifically on voice and phone services.

In this article, we will delve into key telecom tips to enable a global service desk hotline successfully.

What is a Global Service Desk Hotline?

A global service desk hotline is a vital communication platform connecting users with the IT department or service provider to resolve various issues. And it is designed to offer assistance to users across multiple locations or countries.

You can embrace this seamless support experience to ensure smooth operations on a global scale. The hotline will offer real-time solutions, troubleshoot hardware and software concerns, and guidance on various services.

This type of communication platform is also called a service desk, IT service desk, IT help desk, global help desk, and so on.

Who Can Benefit from a Global Service Desk?

Businesses of any size and in any industry can create and use global help desks in many ways. The most common use case, however, is where businesses have an internal IT help desk or service desk that employees can phone in for technical support.

But your business can use these help desks for wherever you need the support. When developed properly, and with the right communication tools, your teams can experience easy communication and collaboration.

Enabling a Global Service Desk Hotline: 7 Tips

Having a reliable and accessible service desk hotline is crucial when it comes to providing quality customer support to your employees and users. If you plan to expand your business operations internationally, then you may need a well-established global service desk.

However, setting up a seamless and efficient hotline can be a daunting task. To help you get started, we have compiled a list of important steps that will enable you to establish a robust global service desk hotline:

1. Determining Countries of Callers

The first step is to figure out the countries from which employees or customers will be making calls to the service desk. This information is crucial for planning the telephony setup. Take into account the different departments that need access to tech support information. With employees, include local, global, hybrid, and remote teams. And with customers, make a list of all the countries your customers reside in.

You can also audit your call detail records to determine which countries inbound calls commonly originate from. For example, you can download your CDRs as an excel file and then filter by caller ID to understand which countries are calling you the most.

2. Understanding Inbound Call Volume

Next, before setting up your voice infrastructure, it’s vital to get an understanding of the volume of inbound calls expected from different countries. Look at past high call volumes and call traffic trends; your telephony system should be able to help you with this. Again, you can download CDRs and audit call activity to understand average call volumes and peak seasons.

This helps in making informed decisions about the telephony resources required.

3. Handling Low Call Volume in Certain Countries

In some countries it is likely that carriers will automatically disconnect the line if there is no usage or very limited call volume. Global Call Forwarding has mechanisms in place to prevent this, and we have helped customers facing such challenges.

4. Choosing Toll-Free or Local Numbers

Next, consider how employees will contact your help desk. You must determine whether it’s better to offer toll-free numbers or local phone numbers.

In our experience, we have seen that clients prefer toll-free numbers as their service desk hotline. These numbers are free for callers to dial and therefore encourage more employees to get in touch for support.

While many clients of our prefer a single “global toll-free” phone number, we typically recommend international toll-free service or ITFS numbers. This is because these numbers cost less, require fewer documents, and are generally more reliable.

5. Routing Calls

The next step involves determining how calls will be routed. Some key questions to be considered are:

• Do you already have a PBX and just need to enable global connectivity from other countries?
• Do you want to send calls directly to an office number or forward them to employees’ mobile phones?
• Would your teams benefit from advanced routing functionality?
• Do you want to rotate on-call agents according to a schedule, or simply make real-time changes?

Global Call Forwarding customers can benefit from a wide variety of advanced routing features that come with each of our plans. For example, you can ring people in groups sequentially or simultaneously or ring extensions on our GCF softphone. You can also route calls based on predetermined rules such as location-based or time-based routing, etc.

6. Choosing a Global Telephony Provider

Opt for a global telephony provider with number coverage in the countries from which you receive calls. You want to make sure your provider can promise reliable communication at competitive rates for your target countries.

Check out our Country Coverage to see if we cover your regions.

Besides voice coverage, make sure your selected provider can also offer your desired features and functionalities.

Related: How To Choose a Global Telephony Provider?

7. Contacting Sales or Getting a Demo

The best way to equip your service desk with a high-quality phone system is to test the platform beforehand. We recommend that you talk to the telephony service provider’s sales team and request a personalized demo.

Help them understand your specific use case so they can show you solutions tailored to your needs. You may even sign up for a free trial or account. This helps in understanding the services offered and testing the call quality to make a well-informed choice.

Communication for Global Workforce and Users

Enabling a global service desk hotline requires careful planning and consideration of various factors. By following the aforementioned steps, you can set up an efficient and accessible support system that caters to your employees and users worldwide.

Make Global Call Forwarding your reliable telephony provider! We specialize in simplifying the process of provisioning global phone numbers for your service desk. We also provide access to a self-service portal to enable your global service desk from any device.

Ready to enhance your business communication on a global scale? Contact us today and experience seamless connectivity and top-notch support for your service desk.

Want to see Global Call Forwarding in action? Request a demo or read what happens after you sign up.

Purchasing the right cloud contact center software can have a significant impact on your business. The correct software will maximize agent productivity, improve customer service, and set the foundation for future growth, providing the best value for your investment. But when buying call center software, what should you look for and how to compare prices?

In this article, we’ll go over:

• Factors influencing software pricing
• Call center software pricing—comparison
  1. Global Call Forwarding
  2. Genesys
  3. Nice CXone
  4. Twilio
  5. RingCentral
  6. Five9
  7. CloudTalk
  8. Aircall
  9. JustCall
  10. TalkDesk

Choosing a Call Center Software

It’s always good to define your specific needs and goals, and then make the choice. You might have to evaluate call center software based on factors like pricing models, features, scalability and ease of use of software, contact center integration capabilities, etc.

There are different factors that go into call center software pricing. And there are different vendors with different capabilities depending on what you’re looking for. For instance, some may offer a comprehensive software with call center capabilities at a high premium cost. While others may offer an a la carte menu of pick-and-choose options.

In most cases, call center pricing includes the per-user costs for using the platform, then the telephony expenses, and additional number costs.

Call Center Software Pricing = Platform + Telephony + Phone Numbers

So, you’ll need to keep all this in mind, when researching vendors.

Wondering what are the key determinants of call center software pricing? We’ve got you!

Related: Transforming Your Legacy Contact Center

Factors that Influence Call Center Software Pricing

When shopping for call center software, there are a few critical factors to keep in mind. For instance, how are the plans priced? What features come included? Let’s look at the different factors that influence call center software pricing:

1. Average Cost

The average cost varies on the features, scalability, and level of support you need. The basic cloud call center software plan is available from $12–$30, while premium plans range from $50 to $300 per user. Providers also offer a marginal discount of around 20–30% if you bill annually.

2. Pricing Models

Pricing is based on usage metrics (minutes, call volume, number of users, etc.) or billing models (monthly vs annual). And here’s the cool part: some software providers offer custom models. This means you can negotiate and get a price based on your business’ specific needs.

3. Features

While some features come included with basic plans, providers may adopt a tiered structure for premium features, offering them at different price points. At the most basic level, you can expect features such as inbound calling, call routing, IVR, and standard customer support. Move up the tiers for additional features like call recording, advanced analytics, CRM integrations, omnichannel support, etc.

Check out features we provide.

4. Setup Process

Your customization and integration requirements can affect the pricing. For instance, some software providers might charge you for training and onboarding services. Also, note that the size and scale of the call center and the number of users/agents being onboarded can also affect pricing.

5. Account Management

Software providers offer various levels of account management support that can influence pricing. Some basic account manager features include:
User provisioning and access control
Allowing administrators to create and manage user accounts and
Set custom and personalized permissions, etc.

Call Center Software Pricing — Cost Comparison

So, how much does call center software cost?

The market has a wide range of vendors and capabilities, and the average cost ranges from $15 to $250 per user per month.

Picking the right call center software is crucial and pricing is a significant factor to consider. Here we explore top call center software providers and the key features they offer. Plus, we’ll delve into pricing to help you make an informed decision.

*Note: Costs mentioned in this article are current at the time of publishing and are subject to changes.

Related: What is a No-Code Contact Center?

So, How Much Will it Cost Your Business?

As you see, there are different factors that influence call center pricing. But let’s say you have 20 agents, then you should be prepared to spend anywhere from $5,000–$25,000 per year for a comprehensive solution.

When it comes to choosing the right software, pricing plays a substantial role. Prices can vary from as low as $15 to as high as $250 per user per month. That’s why it’s crucial to carefully examine what’s included in the pricing.

The good news is that many software providers, including Global Call Forwarding, offer a free trial. This helps you to try and test buy the product and its features before subscribing. You can then make sure it’s the perfect fit for your needs, ensuring you’ve made the right decision.

Let us help you take your business to the next level. Upgrade with our cutting-edge cloud contact center solutions! Let our experts show you how we can revolutionize your customer interactions. Give us a call at +1 (561) 908-6171 or chat with us online to get started today!

More and more businesses are turning to advanced tools and technologies to improve their operations and elevate their service offerings. Among one of the most popular business tools is Customer Relationship Management (CRM) software from Zoho.

This platform is trusted by over 250k businesses worldwide and is designed to help you manage customer interactions. On top of that, it also allows you to seamlessly connect your CRM system with countless other business tools and apps through a wide variety of integrations. So, how do you know which are the best Zoho integrations for your business? Let’s get into it.

Best Zoho Integrations (According to Use Case)

With over 800 Zoho integrations to choose from, it’s difficult to identify the ones that will effectively meet your needs. In this article, we’ll explore the best Zoho integrations for your different departments and use cases. So, whether you’re looking to streamline your sales processes, optimize your marketing efforts, or enhance customer support, you’ll be able to find integrations that work best for your business.

• Benefits of CRM Integrations
• Zoho CRM integrations for Business Communication
  • Global Call Forwarding, SMS-Magic, Slack, Zoom
• Zoho CRM integrations for Sales Teams
  • QuarterOne, Klenty Email Automation, LinkedIn Finder, Organization Charts Extension, PandaDoc
• Zoho CRM integrations for Marketing Teams
  • Paperflite, Lead Finder, Outgrow, Zoho Campaigns
• Zoho CRM integrations for Customer Support
  • Customer Ticket History, Email and Phone Checker, AmplifyReach Chatbot, Zuper
• Zoho CRM integrations for Remote Work
  • Zoho Meeting, Teamviewer, Converse, Zoho Workdrive

But, before we jump into our list of the 21 best Zoho integrations, let’s quickly go over the benefits of CRM integrations.

Benefits of CRM Integrations

CRM integrations offer a wide range of benefits that can significantly enhance business operations and drive overall success. Here are some key benefits of CRM integrations:

• Streamlined Data Management: Allows for seamless data flow between applications. This ensures that all customer information is up-to-date, accurate, and readily available across different platforms. It eliminates the need for manual data entry and reduces the risk of errors, enabling more efficient and effective data management.

• Enhanced Productivity and Efficiency: Eliminates the need to switch between multiple systems and leads to increased productivity and streamlined workflows. It also enables the automation of repetitive tasks, saving time and allowing teams to focus on other priority tasks.

• Improved CX: Enables a holistic view of customer interactions by consolidating data from various touch points into one, centralized platform. This comprehensive customer view empowers businesses to deliver personalized experiences, as well as provide timely and relevant support, ensuring a smooth and consistent customer experience.

• Data-Driven Decision Making: Empowers businesses to gain valuable insights from customer data. By analyzing customer behaviors, preferences, and patterns, organizations can make informed decisions, identify trends, and develop effective strategies to optimize overall business performance.

• Better Collaboration and Communication: Sharing customer data and updates in real-time ensures that everyone is on the same page, improving coordination and enabling better customer service.

Zoho CRM integrations for Business Communication

Zoho integrations help businesses communicate better both internally and externally by centralizing your communication channels. And this can include integrating email, phone calls, live chat, social media, and more within your CRM. By consolidating your communication tools into one platform, you can contact prospects, customers, and even other colleagues and teams, more easily and efficiently.

CRM integrations help improve business communication by:

• Enhancing cross-functional communication
• Centralizing communication and customer data
• Promoting better coordination and collaboration
• Enabling targeted and effective communication strategies
• Providing data-driven insights and more.

Now, let’s discuss the best Zoho integrations for business communication.

1. Global Call Forwarding

With the Global Call Forwarding Zoho integration, you can combine the power of your VoIP phone system with the functionality of your CRM. This allows you to make and receive calls within your CRM, upload call records, track call metrics, and more.

2. SMS-Magic

This Zoho integration allows you to communicate with up to 50,000 customers via WhatsApp or SMS from your smartphone or within your CRM.

3. Slack

Slack is a team communication tool that helps everyone stay on the same page. With this integration, you can instantly pull up relevant Zoho CRM records for data-sharing and team collaboration.

4. Zoom

This Zoho integration is an online meeting tool that enables you to virtually communicate face-to-face with customers, prospects, and colleagues.

Zoho CRM integrations for Sales Teams

Sales is one of the departments that benefits the most from a CRM platform. And with the combined power of CRM and app integrations, sales teams can manage their customer relationships more efficiently, improve sales effectiveness, and drive revenue growth.

Sales departments can use different CRM integrations for:

• Lead generation, management, and nurturing
• Revenue forecasting
• Communication with customers and prospects
• Relationship tracking
• Sales pipeline and project management
• Performance review and evaluation
• Data syncing
• Sales enablement and more.

Let’s take a look at the best Zoho integrations for sales teams.

5. QuarterOne

QuarterOne is a forecasting app that develops accurate and automated revenue forecasts based on sales data from your Zoho CRM. With this free tool, you can easily track sales performance and monitor any pipeline changes.

6. Klenty Email Automation

Klenty’s Zoho integration for email automation allows you to perform sales outreach tasks without leaving Zoho. And with its data sync capabilities, you can connect with prospects from either platform and have both tools stay up to date.

7. LinkedIn Finder

With this Zoho extension, you can easily search LinkedIn for contacts and leads directly from your CRM. This way, you can seamlessly connect with prospects and start building relationships.

8. Organization Charts Extension

This integration allows you to quickly view your contact’s role in their company’s hierarchical structure through visual and graphical charts. So, you can determine how your prospect works and who is involved in the decision-making process.

9. PandaDoc

PandaDoc is a free extension that enables you to create professional and impressive sales documents such as proposals, contracts, quotes, invoices, and more. On top of that, it helps you keep track of the document’s status, like if they’re pending approval, waiting to be opened, or signed.

Zoho CRM integrations for Marketing Teams

CRMs give you an in-depth look at the behaviors, preferences, and needs of your customers and target buyers. And this is especially valuable to marketing teams as it allows them to gain a deeper understanding of the target audience and deliver more targeted and personalized marketing campaigns. With Zoho CRM integrations, you can take your CRM’s capabilities a step further to enhance customer engagement, improve conversion rates, and drive business growth.

Marketing departments can use different CRM integrations for:

• Segmentation and targeting
• Email marketing automation
• Content marketing
• Campaign analytics and reporting
• Social media management
• Personalization and customer experience
• Customer journey mapping and more.

Now, let’s look at the best Zoho integrations for marketing teams.

10. Paperflite

Paperflite is a content intelligence system that enables teams to share existing content with customers and prospects to build personalized experiences. On top of that, you can use this extension to track real-time audience engagement and measure the impact and ROI of your content.

11. Lead Finder

With this integration, you can locate your target market on Google Maps based on the keywords you enter. This is great for both marketing and sales as it allows you to find and target customers in specific geographical regions.

12. Outgrow

Outgrow helps marketers create personalized and interactive content like calculators, quizzes, surveys, polls, and more. These valuable, high-converting experiences help drive engagement and generate insightful customer data.

13. Zoho Campaigns

This Zoho integration focuses on automating your email marketing efforts. Using it, you can track email metrics, send relevant and personalized campaigns to contacts, automatically pull contacts from your CRM to create mailing lists, and more.

Zoho CRM integrations for Customer Support

CRMs help you manage every stage of a customer’s journey from the initial marketing touchpoint to post-purchase support. And by combining the rich data this software holds with the increased functionality of integrations, your support teams gain a holistic understanding of the customer’s history and needs. So, you can streamline support processes, enhance customer interactions, and improve overall service efficiency.

Customer support departments can use different CRM integrations to:

• Consolidate customer data into one platform
• Provide personalized and tailored support
• Manage service tickets
• Unify multi-channel communication
• Monitor team performance
• Offer self-service options
• Make data-driven decisions
• Automate global support tasks
• Enhance the overall support experience and more.

Next up, we’ll discuss the best Zoho integrations for support teams.

14. Customer Ticket History

As the name suggests, customer ticket history gives your team a comprehensive view of your contact’s past support tickets. This includes information such as ticket status, creation date, and assigned agent.

15. Email and Phone Checker

This integration automatically verifies your contact’s phone numbers and email addresses to ensure the authenticity and accuracy of the info.

16. AmplifyReach Chatbot

With this integration, you can provide 24/7 support and offer self-service options using this app’s chatbot and live chat functions. And it seamlessly integrates within your Zoho CRM allowing you to view multiple conversations from a single window.

17. Zuper

If you run a field service operation, Zuper’s Zoho integration may be for you. This integration allows you to seamlessly manage and view all customer service work orders within your CRM. This way, you can dispatch the best employee to the correct location with the right knowledge and tools.

Zoho CRM integrations for Remote Work

One of the main benefits of a CRM system is that it centralizes important data and insights, making it accessible from wherever your teams are working. This is especially useful for remote teams, as it allows for data sharing and ensures consistency across the organization. And with the right integrations for remote work, you can enhance productivity, streamline workflows, and foster effective teamwork, regardless of physical location.

Remote departments can use different CRM integrations to:

• Access and update customer data from anywhere
• Collaborate and share customer information, notes, and activities
• Enhance remote team communication
• Manage projects and track tasks
• Automate workflows and more.

Let’s get into the best Zoho integrations for remote teams.

18. Zoho Meeting

Zoho Meeting enables you to schedule virtual meetings with anyone in your CRM including prospects, customers, or fellow team members. This means you can give presentations, showcase product demos, collaborate with colleagues, and more.

19. Teamviewer

This integration allows you to initiate a remote session with prospects and customers for product walkthroughs, demos, and support purposes.

20. Converse

The Converse extension ensures everyone on your team is on the same page by allowing you to create comments, reply to threads, and tag teammates on your CRM contacts.

21. Zoho Workdrive

This integration enables teams to share and collaborate on customer-related documents and files from within your CRM.

Get a Zoho Integration from Global Call Forwarding

As you can see, there are many integrations available that work to maximize the functionality and efficiency of your CRM and overall business processes. To choose the best Zoho integration for your business, make sure to evaluate your needs and preferences. And always check the reviews on Zoho marketplace to understand an integration’s pros and cons.

If you’re looking to unify your communication channels and increase productivity across your teams, consider integrating your phone system within your CRM. Global Call Forwarding offers a Zoho integration solution that is easy to configure.

To learn more about our Zoho integration or other business communication solutions, call +1 (561) 908-6171 or chat with our telecom experts online!

New to Global Call Forwarding? We’re happy to have you! Let’s go over the process of getting a phone number and VoIP subscription with us.

Here are a couple of things to know before we get started:

Expert consultation: Our team is available to provide guidance throughout the pre-sales process. Call us at +1 (561) 908-6171 or chat with us online.

Free trial: We offer a 15-day free trial to test our cloud phone service.

• If you choose to continue using our services after your trial, you can keep your phone number.
• If you want to skip the free trial, you can sign up for a paid account
• For paid accounts, we offer a 30-day money-back guarantee for any technical issues confirmed by our tech support team.

Payment methods: You can sign up with a credit card, PayPal, or wire transfer. Corporate invoicing with purchase orders are also available.

Billing & Invoicing: Our services are billed monthly.

• At the beginning of each month, you will receive an invoice with an itemized accounting of your usage.
• Our services are also month-to-month. We believe our service quality speaks for itself. But if a particular line of service doesn’t make sense for your business at the time, you’re welcome to cancel as needed. We don’t require long-term commitments and are flexible to work with. Together, we want to build a phone system that works best for your needs.

Note: The process we outline below applies to corporate accounts and not personal accounts.

Signing Up with Global Call Forwarding

Start by signing up for a virtual phone number on our Pricing page. You can browse our inventory to find the right phone number for your business by choosing the country and phone number type. Then, fill out the forms and submit your application.

You can add numbers and services later on, as we can provide international phone numbers in more than 160 countries. To see what countries we service, check out Country Coverage.

You can also add premium features like Outbound Calling, Call Recording, Voicemail Transcription, and Integrations later on.

What Happens After Signing Up

1) Email verification

After signing up and submitting your application, you will need to verify your email. Check your email and click on the ‘verify’ link. If you cannot find the email, check your spam folder.

Within 24 hours of your email address being verified, our phone provisioning team will contact you to verify the details of your application.

2) Documentation Check

Since we have a large inventory, we are able to quickly activate and deliver your phone numbers. However, in some cases, we will request KYC documentation for regulatory purposes.

Learn more about the international phone number ordering requirements here:

3) Account Activation and Introductory Emails

Once your account is activated, you will receive a series of emails from us:

• Service confirmation email with details about the number(s) and services we activated for you and instructions to log in to your control panel. We also have a knowledge base and onboarding resources to get you started.
• Introductory email from your customer success manager
• If you signed up for outbound calling – Instructions on how to make calls with your new phone number.
• If you signed up for a free trial – You will receive “thank you for testing” emails with details about the test calls that you received. These emails are only sent during the trial period. To disable them, upgrade your account.
• If you signed up for a free trial – A courtesy reminder email when your free trial is about to expire.

4) Onboarding and Customer Success Management

During the first two weeks, you will also receive an introductory onboarding call from your dedicated customer success manager.

CSM is provided free with all corporate accounts. It is their responsibility to help you get the most value out of your service. They will try to understand your use case better and guide you towards included features that might benefit your specific communication needs.

If you would like to pay upon the receipt of an invoice, this can also be set up during the onboarding call.

Here’s our welcome kit so you have an idea of the process: GCF Onboarding

5) Control Panel and Features

You’ll also be able to log in to our self-service portal (control panel) to view call activity and manage calling features, many of which can be configured at no extra cost.

You can start configuring key features using our easy-to-follow how-to videos.

6) Support Model

We provide free 24/7/365 live technical support available to all our corporate clients. You can reach out to us via:

• Live chat on our website and control panel
• Phone support
• Trouble ticketing system in the control panel – choose this when you want to escalate the issue.

Welcome to the Community!

We have thousands of long-term satisfied customers, many for more than 15 years. We want to continue to build long-term relationships with other businesses by offering reliable and high-quality service, flexibility, and personalized support.

Learn more about how our customers use our service in our Customer Stories. Or, call us to set up a walkthrough today. We’re here to help!

As an IT infrastructure manager or network engineer, your time on the job should be spent maximizing efficiency and reducing costs while building reliable business systems.

Do you spend too much time managing global voice services through multiple portals? Are you and your procurement team overburdened with contracts from multiple telecom vendors? There is a better solution.

Consolidating Global Voice Services

In the past, to have local phone service and numbers in different regions and countries around the world, your business would need to contract services through different legacy telecom operators.

For example, you would get UK numbers through British Telecom, India numbers through Reliance Jio, France numbers through Orange, and so on.

As you can imagine, this becomes cumbersome as your business scales and your global ambitions expand. That is why many businesses are now signing up with a single international DID provider and managing their voice services through one unified platform.

Leveraging one global telephony provider to support multiple locations can boost efficiency, add flexibility, and provide better visibility across your operations. It will also help cut costs.

1. Time Spent More Efficiently

There are many downsides to a network infrastructure that grows too sprawling.

Locating information from different providers can prove challenging.
Maintaining staff training for multiple products is costly and ineffective.
Making changes across multiple platforms happens in a time-consuming manner.

Luckily, you can manage all your global phone numbers in one place. When you contract services with a single vendor, it becomes much easier to make changes.

Manage all your voice services in one place, rather than juggling multiple platforms.

2. Easier Resolution of Issues

In the event that issues arise, coordinating with multiple vendors and systems can severely impact your resolution time. Different carriers likely also have various points of contact. Tracking down which sales and support people to reach out to can be time-consuming and requires extra organization.

When you consolidate voice services with a single vendor, troubleshooting and ticket resolution become more streamlined. You will also have a better gauge of the time-to-resolution with a single vendor.

3. Better Visibility

Ensuring total visibility and mapping all the phone numbers in your company’s network can be challenging when they’re sprawled across multiple vendors. Especially in case of an emergency.

By consolidating your telecom services in a single voice network, the task of mapping your phone numbers and executing changes becomes much easier.

4. More Reliablility (High-Availability)

Different providers may offer varying service levels. When you consolidate your telecom services with a single vendor, you’ll know what to expect in terms of speed of resolution and support quality.

Naturally, you should choose a telecommunications provider that maintains a high-availability network and excellent voice quality.

5. Cost-Savings

When using multiple carriers to provision your phone numbers, you may find it difficult to manage expenses and keep an accurate account of your total cost of ownership. You might even need to hire someone full-time to manage invoices and track costs.

However, when your telecom services are contracted with a single vendor, it becomes easier to stay on top of billing.

For instance, we’ve helped companies save up to 87% on telecom expenditures by switching to our global cloud-phone service.

Whether you use an outdated legacy system or an overpriced provider, you will see cost savings by consolidating your voice services with a single telecom provider.

6. More Flexibility

When it comes to provisioning new numbers and optimizing call flows, you want to streamline this process and avoid doing so across multiple carriers. Not to mention, many telecom providers impose strict contracts that limit flexibility. By opting for number provisioning through a single carrier, you’ll enjoy greater flexibility.

7. Accelerated Digital Transformation and Transition to the Cloud

If you’re stuck managing number provisioning across multiple legacy carriers, now is the time to explore a transition to cloud communications. You’ll see vast benefits! From using an intuitive cloud-based interface to enjoying greater reliability and peace of mind, digital transformation should remain a priority in the coming months.

Reasons to Choose Global Call Forwarding Instead of Multi-Carrier Provisioning

When it comes to global telephony, there are countless reasons to choose Global Call Forwarding. We have more than 27 years of international telecommunications experience and long-standing partnerships with local and regional operators worldwide.

We offer a global inventory of local, toll-free, mobile, and national phone numbers along with a suite of advanced features to power your business.

Stuck with a multi-carrier provisioning strategy and want to explore better alternatives? Contact us 24/7 to learn more.

The sales landscape is constantly changing and adapting to prospect preferences. That’s where inbound sales come in.

In this post, we will explore the fundamentals of inbound sales, why this strategy is important for businesses, and effective strategies to increase inbound sales. Whether you’re new to the concept or looking to enhance your existing sales approach, this guide will provide valuable insights to help you navigate the world of inbound sales and drive meaningful results for your business.

• What is Inbound Sales?
• Why Should Inbound Sales Matter to Businesses? [Benefits]
• Inbound vs Outbound Sales
• Reviewing the Buyer’s Journey
• 4 Stages of Inbound Selling
• 6 Ways to Increase Inbound Sales

What is Inbound Sales?

The term “inbound sales” refers to a sales approach that focuses on attracting and engaging potential customers through various marketing and communication channels.

The inbound sales cycle typically occurs when interested parties reach out to your business expressing interest in your products or services. Here, prospects take the first step and begin the selling process, instead of your sales team.

But, this doesn’t mean your business sits back, waiting for warm leads to pop up.

In fact, a big part of inbound sales involves attracting potential customers using digital marketing strategies. And this is true whether you’re a B2C or B2B sales team. These types of marketing efforts typically focus on:

• Creating relevant, valuable content
• Generating leads
• Qualifying and nurturing leads
• Establishing trust and strong relationships with prospects
• Meeting the customer’s needs
• Providing tailored solutions and so on.

Note that an effective digital marketing strategy is meant to nurture inbound leads and guide prospects through the buyer’s journey. And the overall goal, of course, is to drive conversions and close sales.

An example of the inbound sales process:

A customer searching for a project management tool discovers your services through an ad, social media, or a blog post. After that, they’ll conduct research to see if your product fits their needs by viewing videos, reading case studies, and signing up for a demo. Your teams then call them to set up the demo and personalize the solution to their needs. As the prospect becomes more familiar with your brand and sees the value of your solution, they’ll reach the decision stage where they are ready to purchase.

This way inbound sales and lead generation work across marketing platforms and communication channels. Popular communication channels for inbound sales include:

• Inbound calls
• Social media
• Live chat
• “Contact Us” forms, etc.

Why Should Inbound Sales Matter to Businesses? [Benefits]

If you’re still wondering why inbound sales matter, here are the benefits of implementing this sales strategy:

1. Attract Qualified Leads

Creating valuable, targeted content that draws visitors to your website helps you attract leads who are genuinely interested in your services. And this means they are more likely to convert into paying customers.

2. Increase Conversion Rates and Sales

Understanding your audience’s pain points and challenges allows you to target them in your content and, more importantly, explain how prospects can solve them with your services. This not only gives inbound sales a more personalized feel, but also leads to higher conversion rates and increased sales.

3. Educate Buyer and Build Trust

Taking an informative and educational approach to the sales process helps build trust with potential customers. And by positioning yourself as a thought leader, you further demonstrate your brand’s credibility and authority in your industry, which further builds trust among your target audience.

4. Improve Customer Retention

Offering prospects ongoing support and resources keeps them engaged and satisfied through the sales process and beyond, leading to reduced churn and improved customer lifetime value (CLV).

5. Save on Sales Costs

Attracting customers organically using inbound marketing strategies allows you to reduce your sales costs. This is because inbound methods such as content marketing are typically more cost-effective than traditional outbound methods like cold-calling or attending trade shows.

Inbound Sales vs Outbound Sales

Outbound sales are essentially the opposite of inbound sales – meaning your sales team reaches out to leads who haven’t yet shown interest in your product. So, the entire selling process is different.

Let’s break it down further:

It’s important to note that neither one of these sales tactics is better than the other. The one you choose or prioritize all depends on your goals, business model, customer base, and so on.

Reviewing the Buyer’s Journey

Since prospects are the ones initiating the sales process, they have an entirely different buyer’s journey than those prospective leads who experience outbound selling techniques. For example, leveraging a LinkedIn email finder can be instrumental in identifying and connecting with prospects who demonstrate interest in your services, aligning seamlessly with the inbound sales approach.

By understanding the buyer’s journey, companies can align their sales and marketing efforts to effectively engage with prospects at each stage. Each stage provides insights into the decision-making process that potential customers go through before making a purchase.

Broadly, these are the 3 stages of the buyer’s journey:

• Awareness

The buyer realizes they have a problem or need and begins seeking information and potential solutions. They are conducting research and exploring various options.

• Consideration

The buyer has clearly defined their problem or need and is actively evaluating different solutions available in the market. They are comparing features, pricing, and evaluating the potential value of each solution.

• Decision

The buyer is ready to make a purchase decision. They have evaluated their options and are looking for the best solution that meets their needs and offers the most value.

Ultimately, by aligning your inbound sales strategies with the stages of the buyer’s journey, companies can build trust, provide value, and establish long-lasting relationships with their customers.

4 Stages of Inbound Sales

There are also different stages of inbound sales — from the seller / business’ perspective — which are interconnected with the buyer’s journey.

By aligning your sales strategies with the customer’s journey, you’ll deliver the right content, support, and engagement at the right time. This ensures a customer-centric approach that guides prospects through their decision-making process and maximizes the chances of converting them into loyal customers.

Here are the 4 stages of inbound sales:

6 Ways to Increase Inbound Sales

Now that we’ve covered the basics of inbound sales, let’s discuss 6 strategies that you can use to increase your sales efforts.

Inbound Sales Strategies

• Include Valuable Materials On and Off Your Website
• Display Business Contact Info Clearly on Your Website
• Make it Easy for Prospects to Talk to Sales
• Conduct Pre-Call Research
• Lead Effective and Tailored Demos
• Follow-Up and Leverage Sales Enablement Resources

1. Include Valuable Materials On and Off Your Website

Active buyers only spend 17% of their time talking to sales teams and suppliers. This means, around 80% of their time is spent researching your products and services both on your website and offsite.

So, you must provide valuable and informative content on your website – such as blog posts, videos, and downloadable resources – to attract potential buyers. On top of that, you can broaden your audience and drive more traffic to your site through offsite guest blogging, partnerships, social media promotion, and so on.

By doing so, you can enhance engagement, build credibility, and ultimately contribute to the success of your sales efforts.

2. Display Business Contact Info Clearly on Your Website

Displaying your business phone number and contact information clearly on your website is an easy win for your sales team.

When visitors have quick access to your phone number and contact information, they are more likely to take action, such as making a call or submitting an inquiry. This can increase the likelihood of conversions, lead generation, and inbound sales.

If your business caters to an international audience, then make sure to display your international numbers in an organized manner. So, global prospects can contact you.

3. Make it Easy for Prospects to Talk to Sales

Along the same lines, you want to make it easy for prospects and leads to get in touch with sales. And this not only means displaying your local business number, but also offering omnichannel communication options to prospects.

For instance, you can set up live chat using software like Zoho SalesIQ or integrate click-to-call buttons and web callback options using providers like Global Call Forwarding.

By offering omnichannel contact options, you remove barriers and provide a seamless way for prospects to engage with your sales team. So, you encourage prospects to reach out, ask questions, and seek further information. And this ultimately leads to increased conversions and a more effective inbound sales process.

4. Conduct Pre-Call Research

Before engaging with a prospect, it’s important to conduct pre-call research and gather relevant information such as company, industry, and specific pain points. This allows you to approach the conversation with a deeper understanding of their needs and positions you as a trusted advisor.

Take time to research your prospect’s background and recent activities. This way, you can personalize the conversation, ask more targeted questions, and tailor your solutions to their unique challenges. Use our pre-call sales checklist to get a head start!

And with a VoIP integration for your CRM, you can place the call directly from one platform once you’ve completed your research, saving you time and effort.

5. Lead Effective and Tailored Demos

A well-executed demo provides prospects with a firsthand experience of your product. With customized demos, you can demonstrate how your solution solves specific pain points and aligns with their desired outcomes.

Effective demos build trust, highlight key features, and allow prospects to visualize how your solution can enhance their business. By delivering compelling and personalized demos, you significantly improve your chances of converting leads into satisfied customers and driving sales growth.

6. Follow-Up and Leverage Sales Enablement Resources

Following up promptly and consistently with potential customers shows your commitment and interest in their business. Utilizing sales enablement resources – such as case studies, product guides, and demos – provides valuable insights and support throughout the buyer’s journey by:

• Helping sales reps to address objections
• Providing additional information on products and services
• Guiding prospects towards making a purchase decision and more

Most importantly, sales enablement resources equip your sales team with the tools and information they need to effectively engage and convert prospects. So, you can nurture leads, build trust, and ultimately boost your inbound sales.

Improving Sales with Global Call Forwarding

As you can see, inbound sales play a pivotal role in modern sales strategies. Embracing this strategy’s power enables businesses to establish stronger customer relationships, increase conversions, and ultimately achieve long-term sales growth in today’s competitive marketplace.

And with the right tools and call center features, you can ensure your sales team’s and business’s success. Global Call Forwarding offers international business phone numbers, web callback services, click-to-call features, and VoIP CRM integrations.

To learn about how our solutions can help your inbound sales efforts, speak with our team of experts at (561) 908-6171 or chat with us online!

Voice calls remain a vital customer service channel because customers can receive immediate, real-time, and tailored support. Phone calls allow customers to express their queries and concerns, especially complex ones, more clearly. This helps in gathering detailed information and offering accurate solutions. Using the gathered information, agents and reps can also identify opportunities to upsell relevant products and services.

But it all comes down to how calls are handled when they arrive at your business.

You can optimize the quality of customer engagement with efficient call handling. Additionally, call handling tools and practices will better equip your agents to foster deeper connections with customers. Let’s discuss:

• What is Call Handling?
• Managing Inbound vs Outbound Calls
• Benefits of Handling Calls Efficiently
• Essential Skills
• Leveraging Call Handling Software

What is Call Handling?

Call handling refers to the process of managing inbound and outbound calls from start to finish.

This includes answering and transferring calls, addressing inquiries, giving pertinent information, resolving issues, etc. The benchmark of good handling is a positive customer call experience.

Caller experience is closely related to customer gratification. And if you don’t already know, even a single negative encounter can make customers switch to your competitor. And so, call handling plays a crucial role in shaping customer journeys.

The complexity of handling calls varies across industries depending on factors such as nature of industry, products and services offered, and level of customer interaction involved.

But how do you handle calls efficiently? You train your employees and agents well and you invest in the right tools and techniques. More on this below.

How it Works

You can apply call handling best practices to both inbound and outbound calls. Let’s look at how:

Inbound call handling

The process of handling inbound calls begins with receiving calls that come to your business phone system. Calls must arrive at the right department or agent.

Then, agents must attentively listen to the caller’s needs and obtain details. This helps in providing information or problem-solving assistance, such as transferring calls to an appropriate department.

Once customers confirm that the issue has been resolved satisfactorily, agents can thank the callers and wrap up. If a caller is unhappy with any given solution, agents can escalate the call or take a request for a callback with another resolution.

Outbound call handling

Outbound calls—such as customer service calls, cold calls, upselling or follow-up calls, etc.—are initiated by the business to customers or prospects. These calls are more proactive in nature.

Effective call handling skills assume a critical part in achieving sales conversions, lead generation, market research, and such other desired outcomes.

The goal of both call formats is to ensure customer satisfaction, delivery of quality service, and effective call management from the beginning till the end.

5 Key Benefits of Handling Calls Efficiently

Over 40% American customers prefer resolving issues with businesses over phone calls. So, it might be a good idea to invest in call handling tools or solutions.

Here are some benefits of handling calls efficiently to help you make the decision:

1. Resolve customer queries, issues, and requests, promptly and professionally
2. Streamline the communication process, allowing agents to handle calls smoothly
3. Enhance customer experience to elevate your brand image
4. Upsell or cross-sell products and services
5. Improve customer happiness and retention rates.

Essential Call Handling Skills

Positive caller experiences contribute to positive brand perception and customer loyalty, ultimately leading to business success. By mastering the below skills, your agents can ensure a clear understanding and accurate exchange of information.

So what are some of the essential call handling skills?

• Customer-facing agents must actively listen to understand customer needs.
• They must use clear and concise language and adjust tone while engaging in a dialogue with the caller.
• Once all the information has been gathered, agents should analyze the issue and offer relevant solutions, thereby guiding customers towards resolution.
• To make the call more customer-centric, agents could personalize the interaction. For instance, agents can review the customer’s history, such as previous calls or purchases, and refer to them during the conversation.
• For continuous improvement, you can utilize scripts, evaluate call handling approaches, undergo training, seek feedback, and implement enhancement.

Call Handling Software Businesses Can Leverage

Call handling software and skills go together in effective call delivery.

While skills help agents in communicating well, the right tools support them with necessary resources and infrastructure for communication.

Here are some key call handling software and tools with strategies that your business can leverage.

1. Standardize Call Resolution with IVR

Reduce caller wait times and provide quicker resolution with optimized IVR systems. You can design an IVR menu that aligns with common routine inquiries. This allows callers to access information and departments, and in some cases, even perform simple tasks without the need to speak with an agent.

With a well-designed IVR system, you can send callers to different locations and teams, when your primary team is occupied. This reduces and manages high call volume for routine inquiries, allowing agents to focus on more complex or critical issues.

All of this helps to optimize agent availability, boost operational efficiency, and deliver a more efficient and cost-effective call handling process.

Check out our IVR call flow templates to see what you can do with a customizable solution.

2. Optimize Call Distribution with Call Routing

Call routing is a valuable call management solution because it promptly directs callers to the right person or appropriate department. This means your customers won’t experience long wait times and won’t have to move through multiple agents to get assistance.

Upgrade your cloud phone system with an intelligent call routing system. It is a sophisticated technology that automatically routes your incoming calls based on predefined rules. These rules can be location-specific, time-specific, and so on. In fact, Global Call Forwarding offers intelligent call routing solutions with each of our phone number plans, and we can help you set up the right system for your business.

3. Revisit Calls with Call Recording Software

Quality assurance and performance maintenance checks will ensure that calls are handled consistently in line with predetermined criteria. With call recordings, you can evaluate calls, assess agent performance, and train them to deliver high-quality customer service.

Call recording is a reliable method of capturing and storing customer interactions. So, in the event of disputes with callers, you can use call records to verify facts and settle conflicts.

Furthermore, you can store important details discussed during calls, facilitating follow-up actions and ensuring consistency in customer interactions.

Global Call Forwarding also offers a hosted call recording feature where you can record both inbound and outbound calls.

Still Unsure About Investing in Call Handling Solutions?

Call handling directly impacts client happiness and loyalty. It ensures queries and issues are addressed and resolved in a timely manner. You can drive overall business growth by delivering an exceptional caller experience.

But call handling software and tools could seem daunting. So let us help you arrive at the decision.

Speak with our representatives and let them help your business communicate better!

If you’re doing business in Australia or have lived there, you’ve probably seen different phone number types, including 1800 numbers, 1300 numbers, 04 mobile numbers, and local area code numbers.

1300 numbers, in particular, are popular among businesses in Australia.

But what exactly are 1300 numbers and why do businesses use them?

What Are 1300 Numbers?

1300 phone numbers in Australia are 10-digit telephone numbers that can be dialed at local call rates from in-country.

As the name suggests, they start with 1300 and are followed by 6 digits, like 1300 123 456.

This type of phone number can act as a single point of contact for your business in Australia. For example, you can publish a 1300 number on your website or on other marketing materials.

This phone number type can give your business a professional appearance and encourage people to call your business.

Difference Between 1800 and 1300 Numbers

1800 and 1300 phone numbers are commonly used by businesses in Australia. However, while both number types are popular, there is one main difference in the way incoming calls are charged.

For calls made to 1300 numbers, both the caller and the number subscriber share the costs.

Calls made to 1800 numbers, on the other hand, are completely free for the caller. The costs are borne by the number subscriber or the business that owns the numbers.

1300 Number Features

1300 numbers come equipped with many features that make them a preferred choice among Australian businesses. With these numbers, subscribers can easily set up advanced features like voicemail, IVR, advanced routing, and call recording.

1300 number subscribers also give access to call activity reports to see how many calls were received in a given time period and where the calls originated.

Do 1300 Numbers Work Internationally?

Yes, for the most part, 1300 numbers are accessible internationally. However, the caller needs to have international dialing enabled.

The caller just needs to enter Australia’s country code (+61) before making the call, followed by the subscriber number. The caller will be charged international tariffs for making the call.

Does the United States Have 1300 Numbers?

There’s no such thing as a 1300 Number for the United States.

In the past, many phone plans were metered, meaning that subscribers had a fixed number of minutes they could use each month. Subscribers also paid for making long-distance calls domestically.

However, that is no longer the case. A majority of people have unlimited phone plans, so it doesn’t matter where they’re calling in the US – it’s all included in their phone package.

The United States has local phone numbers, mobile phone numbers, and toll-free numbers. The number type that you get is simply a matter of preference. Hyper-localized campaigns tend to favor local area code numbers, while other businesses tend to prefer a toll-free number.

How to Buy a 1300 Number in Australia?

It’s easy to get a 1300 number in Australia. In fact, your business doesn’t even need to be based in Australia to buy a 1300 number. You just need to find the best 1300 number provider and sign up.

In most cases, the activation process can take as little as 1 business day.

1300 Number Providers

There are numerous 1300 number providers in Australia. When choosing the best provider, you’ll want to evaluate several factors:

• Monthly recurring cost of subscribing to the number
• Initial setup costs
• Per-minute charges
• Additional costs for optional features

In general, we’ve found that Global Call Forwarding, Alltel, Zintel, Koala Calling, and Arrow Voice & Data are the best 1300 number providers in Australia.

Learn how to pick the right phone number provider in our guide to global telephony providers.

How Much Does a 1300 Number Cost?

Let’s break down the costs associated with these numbers. We’ll cover the costs of getting a 1300 number and the costs of dialing a 1300 number from Australia.

How Much Does It Cost to Get a 1300 Number?

There are a few costs associated with getting a 1300 number. As a business subscriber, you’ll need to consider the monthly costs, initial setup costs, volume-based charges, and optional features.

In general, 1300 numbers start at 20 AUD per month plus setup costs.

However, these costs will vary among providers. When getting a 1300 number, you never want to sacrifice quality for a lower cost. Since you will use this number for your business, you don’t want customers to form a negative opinion of your business because you tried to save a few dollars.

How Much Does It Cost to Call a 1300 Number?

Call charges and tariffs to a 1300 number depend on whether the caller calls from a mobile phone or a landline. When people dial 1300 numbers from landlines, they pay a local call rate. On the other hand, charges for people calling from a mobile phone will depend on the caller’s phone service provider.

How Do 1300 Numbers Work?

1300 numbers work as inbound phone numbers that can be used to receive incoming calls.

You can forward calls coming to your number to any mobile phone, landline, or PBX globally. For example, when someone in Australia dials your 1300 number, you can choose to receive the call on your cell phone.

1300 numbers from a cloud-based provider offer tremendous flexibility over how inbound calls are managed. These numbers can be managed through an online portal and the calls are terminated over the PSTN.

1300 Numbers Use Cases

Businesses can use an Australia 1300 number in many ways. Here are the most common use cases:

• As a main business number (for Australian businesses)
• As a local contact number for Australian clients
• As a dedicated phone number to track various marketing campaigns

Whether you’re an established business or just starting out, your business can benefit from having a 1300 number.

Why Global Call Forwarding is the Best 1300 Number Provider in Australia

One of the factors making Global Call Forwarding the best 1300 number provider is our reliable network with multiple PoPs worldwide, including in APAC. We also have more than 27 years of telecommunications experience – founded in 1996 – and are available 24/7.

Interested in getting a 1300 number for your business? Look no further! Simply sign up online or chat with us today. We’re here to help.

By 2025, 85% of organizations will be “cloud first.” And by embracing cloud communications, organizations can enhance collaboration, improve efficiency, and enjoy the benefits of scalability and cost-effectiveness. Cloud technology is a game-changer in the world of communication, empowering businesses to reach new heights.

So, what’s the situation like going into 2024? In this post, we’ve highlighted 4 key cloud communications trends that businesses should pay attention to.

But before we get started, let’s quickly go over what cloud communications are and how they can support business communications.

What is Cloud Communications?

Cloud communication harnesses the power of the internet and telephony to connect people and devices seamlessly. Such a solution is predominantly a business tool that lets users communicate via the cloud. Think: Zoom, Google Chat, WhatsApp, etc.

So how does cloud communication work? Through cloud-based platforms!

Cloud-based platforms provide the infrastructure, resources, and services required to host, manage, and deliver communication services. Most cloud communication tools use voice over internet protocol (VoIP) to transmit audio and video over the internet. But what does this mean for your business?

Imagine having a meeting with your team from different locations using Google Meet or Microsoft Teams. These two platforms use cloud infrastructure to transmit your video and audio messages instantly, so everyone can work together smoothly. Another example is using a cloud phone system to connect local and global teams through one network.

With an array of advanced features and VoIP technology, you can streamline communication processes and improve collaboration, especially remotely.

Now, different cloud comms providers will offer different solutions — some just voice coverage, voice-video, or a comprehensive solution with omnichannel options. The solution you choose depends on your needs and industry.

Related: On-Premise vs. Cloud Call Center Software

Need for Cloud Communications

The cloud has brought the world closer, enabling organizations to communicate with clients, partners, and stakeholders from different locations effortlessly. It basically means that you can now effortlessly chat, work, or have a call with anyone, anywhere!

So, why should you consider cloud communication solutions? These solutions provide flexibility, cost-effectiveness, scalability, collaboration capabilities, security, and integration opportunities.

Learn more in our article about moving business communication to the cloud.

4 Key Cloud Communications Trends in 2023

The pandemic changed the way most businesses operate and communicate. It accelerated the adoption of remote and hybrid workspaces, making cloud-based tools essential for seamless operation and communication. As industries continue to embrace cloud technologies, the realm of communication is undergoing a transformation. So let’s take a look at some of the trends in cloud communications.

1. Upgrading Remote and Hybrid Workspaces

Remote and hybrid work cultures are here for good. So it makes sense that organizations are recognizing the growing needs of business communication. How can you improve business correspondence in remote and hybrid workspaces? By integrating different tools and platforms using cloud communications. In this manner, you can help your teams work together easily, share information smoothly, and make their work more efficient.

For instance, many cloud platforms can integrate with phone systems, CRMs, project management software, analytics platforms, and other popular tools within organizations. This integration can empower your teams to communicate better, share data seamlessly, and gain valuable insights to optimize workflow. The best part is that all these collaborative efforts can be done over the Internet.

All you have to do is explore cloud platforms and providers and look for features in line with your needs, such as messaging, video conferencing, file sharing, and project management capabilities. You can create virtual shared workspaces, virtual project rooms, or team channels where members can collaborate on tasks, share files, and track progress. By integrating these solutions and channels in one place, you can encourage effective collaboration and communication across local and remote teams.

Related: Guide to Effective Remote Team Communication

2. Implementing Greater Security Solutions

About 53% of consumers look specifically for companies that are known for protecting data. There continues to be more focus on data privacy and cybersecurity, and cloud telephony providers are continuously enhancing security measures. This includes implementing end-to-end encryption, adopting a Zero Trust security model, two-factor authentication (2FA), and advanced threat detection systems. These solutions will offer comprehensive protection against cloud-specific vulnerabilities, such as misconfigurations and data leaks.

One way to ensure your data stays protected throughout its journey is by implementing an end-to-end encryption system of communication. This method prevents third parties from accessing your data and ensures it remains encrypted throughout the communication process. Your provider is typically responsible for this. So, reach out to them to understand how they protect your business phone service.

Additionally, 2FA continues to gain prominence; it requires users to provide two types of information to gain access to a system or app. The extra layer of security significantly lowers the risk of unauthorized access to any system and potential data breaches.

Lastly, cloud communication platforms come with more security benefits compared to legacy systems. The cloud is easier to upgrade; plus you don’t have to worry about securing new equipment.

Learn how Global Call Forwarding keeps your data and phone service secure.

3. Redesigning Customer Experience

Businesses can engage with customers promptly and offer real-time solutions using cloud applications such as live chat and chatbots. By offering timely assistance, you can improve responsiveness.

You can offer individualized customer support by letting customers engage with your business by their preferred mode of communication. Many cloud communication and call center tools support the omnichannel customer experience. This means that your customers can move between different communication channels while maintaining continuity. For example, a customer can start a conversation on live chat and later switch to a phone call without having to repeat information, resulting in a smoother experience.

Don’t know what type of cloud communication technology your business needs? Check out our list of top call center technologies.

4. Leveraging AI

The convergence of artificial intelligence (AI) and communications has revolutionized the landscape of customer experience. How? There are a few different ways. AI-powered virtual assistants (VAs) and chatbots can provide quick and useful responses, saving valuable customer time. For example, if you run an online travel agency, you can integrate a VA into your platform. The VA can provide travel recommendations, suggest accommodations, and offer real-time updates on flight status, ensuring your customers receive prompt assistance.

Another option is to integrate AI into audio transcription that can be used to turn voicemail and recordings into text. Or, reduce the workload on your agents using AI tools to handle routine queries. This allows your agents to dedicate their efforts and time to address complex queries and personalize customer experience.

Towards the Undeniable Future

That cloud is the future is a given. Cloud telephony solutions are cost-effective, flexible, and scalable, and can be integrated into a myriad business applications. And they come with a range of advanced calling features like call routing, interactive voice response (IVR), call recording, and voicemail-to-email transcription, etc. These features enhance overall communication efficiency and improve caller experience.

Let us help you transition to refined business communication with the cloud phone system.

Call us at +1 (561) 908-6171 or chat with one of our cloud communication specialists today!